3 Replies Latest reply on Jan 11, 2014 12:16 PM by Furface00

    Photoshop Installer failed to initialize. Help?

    ThirtyVirus

      Hello adobe! When trying to download a trail of photoshop the installer resulted in the following issue:

       

      Installation Failed

       

           Your installation encountered errors.

       

      Installer failed to initialize. This could be due to a missing file.

       

      More troubleshooting tips:

      1.Restart your computer

      2. Exit all applications including startup items, virus checking and firewall software.

      3. Launch the installer and reinstall your applications.

       

                ----------------------------------

       

           I looked into this issue for probably around 5 hours now and attempted everything possible (or at least any solution I could find). The attempts tried and failed go as follows:

       

      - Disabling all startup processes in msconfig

      - Disabling antivirus temporarily

      - Using the CCcleaner to produce a log and delete files

      - Downloading multiple products from adobe (none working and same error)

           These programs include premeire

      - Trying to use the installer on multiple drives (I have 3 total)

      - Multiple accounts and directories

       

           My PC's specs:

       

      -Intel core i7 4770k 3.5GHz

      -(ASUS) Nvidia Geforce GTX 760

      -8 GB RAM

      -Samsung SSD and two other HDDs

       

       

       

       

       

      My guess as to the cause for the problem is that I have moved my users and program files directories to one of my HDDs.

       

      The log:

       

       

      Gen_WWCombined-en_US-20121017_1230

      [Mon Dec 09 16:36:30 2013] Please enter (y) for Yes or (n) for No. ... >>

      [Mon Dec 09 16:36:31 2013] Choose from one of the following options to clean up :

      [Mon Dec 09 16:36:31 2013] 1.  All

      [Mon Dec 09 16:36:31 2013] 2.  Adobe Flash Player 10.2

      [Mon Dec 09 16:36:31 2013] 3.  Creative Cloud & CS6 Products

      [Mon Dec 09 16:36:31 2013] 4.  CS6 only

      [Mon Dec 09 16:36:31 2013] 5.  CS5-CS5.5-CS6

      [Mon Dec 09 16:36:31 2013] 6.  CS5-CS5.5

      [Mon Dec 09 16:36:31 2013] 7.  CS3, CS4

      [Mon Dec 09 16:36:31 2013] 8.  Adobe Id credentials

      [Mon Dec 09 16:36:31 2013] 9.  Quit

      [Mon Dec 09 16:36:31 2013] Choice :>

      [Mon Dec 09 16:36:33 2013] User selected: All

      [Mon Dec 09 16:36:33 2013] DB does not exist at: B:\Program Files (x86)\Common Files\Adobe\caps\pdb.db

      [Mon Dec 09 16:36:33 2013] DB does not exist at: B:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db

      [Mon Dec 09 16:36:33 2013] DB does not exist at: B:\Program Files (x86)\Common Files\Adobe\caps\caps.db

      [Mon Dec 09 16:36:33 2013] List of products installed on this machine

      [Mon Dec 09 16:36:33 2013] Listing products for cleanup:

      [Mon Dec 09 16:36:33 2013] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>

      [Mon Dec 09 16:36:35 2013] Are you sure you want to clean all the listed products and associated files?

      [Mon Dec 09 16:36:35 2013] Type (y) to confirm and remove or (n) to quit ... >>

      [Mon Dec 09 16:36:37 2013] Please wait for Adobe Creative Cloud Cleaner Tool to finish........

      [Mon Dec 09 16:36:37 2013] :: Cleaning-up left over inventories ::

      [Mon Dec 09 16:36:37 2013] Atleast one Non-RIBS Inventory : False, Atleast one AAMRef: False

      [Mon Dec 09 16:36:37 2013] ::Start:: Removing AUM contents

      [Mon Dec 09 16:36:37 2013] Deleting registry root:HKLM key:Software\Microsoft\Windows\CurrentVersion\Run value:AdobeAAMUpdater-1.0

      [Mon Dec 09 16:36:37 2013] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')

      [Mon Dec 09 16:36:37 2013] Deleting registry root:HKLM key:Software\Microsoft\Windows\CurrentVersion\Run value:ADOBE_UPDATER_STARTUP_UTILITY

      [Mon Dec 09 16:36:37 2013] Exception during deleting key : (2, 'RegDeleteValue', 'The system cannot find the file specified.')

      [Mon Dec 09 16:36:37 2013] Deleting scheduled task : AdobeAAMUpdater-1.0-ThirtyVirus-PC-ThirtyVirus

      [Mon Dec 09 16:36:37 2013] Executing command: schtasks /delete /TN "AdobeAAMUpdater-1.0-ThirtyVirus-PC-ThirtyVirus" /F

      [Mon Dec 09 16:36:37 2013] ERROR: The system cannot find the file specified.

      [Mon Dec 09 16:36:37 2013] Deleting scheduled task : AdobeUpdater Task-ThirtyVirus-PC-ThirtyVirus

      [Mon Dec 09 16:36:37 2013] Executing command: schtasks /delete /TN "AdobeUpdater Task-ThirtyVirus-PC-ThirtyVirus" /F

      [Mon Dec 09 16:36:37 2013] ERROR: The system cannot find the file specified.

      [Mon Dec 09 16:36:37 2013] ::Finish:: Removing AUM contents

      [Mon Dec 09 16:36:37 2013] ::Start:: Removing OOBE

      [Mon Dec 09 16:36:37 2013] Executing command "taskkill /F /FI "IMAGENAME eq AAM Updates Notifier.exe""

      [Mon Dec 09 16:36:37 2013] INFO: No tasks running with the specified criteria.

      [Mon Dec 09 16:36:37 2013] ::Finish:: Removing OOBE

      [Mon Dec 09 16:36:37 2013] Removing content of Product : CS5Installer, Version : CS5

      [Mon Dec 09 16:36:37 2013] File does not exist: B:\Program Files (x86)\Common Files\Adobe\caps\pdb.db

      [Mon Dec 09 16:36:37 2013] File does not exist: B:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db

      [Mon Dec 09 16:36:37 2013] LOG FILE SAVED TO: B:\Users\THIRTY~1\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log

      [Mon Dec 09 16:36:37 2013] Adobe Creative Cloud Cleaner Tool completed successfully

      [Mon Dec 09 16:36:37 2013]

      [Mon Dec 09 16:36:37 2013] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*

      [Mon Dec 09 16:36:33 2013] DB does not exist at: B:\Program Files (x86)\Common Files\Adobe\caps\pdb.db

      [Mon Dec 09 16:36:33 2013] DB does not exist at: B:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db

      [Mon Dec 09 16:36:33 2013] DB does not exist at: B:\Program Files (x86)\Common Files\Adobe\caps\caps.db

      [Mon Dec 09 16:36:37 2013] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*

      [Mon Dec 09 16:36:37 2013] ---------------------------------------------------------

      [Mon Dec 09 16:36:37 2013] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*

      [Mon Dec 09 16:36:37 2013] ---------------------------------------------------------

       

       

       

      Anything that you can do? If so thank you! Thanks!