2 Replies Latest reply on Dec 12, 2013 10:31 AM by 1grahamj

    Query regarding "Error: E_AUTH_USER_ALREADY_REGISTERED"

    1grahamj

      I reformatted my hard drive and had to reload my Sony Ereader to my computer. I had previously created an Adobe Account (ID) and was able to communicate with my Ereader. When I tried to reload my Sony Ereader and authorise my "Reader for PC". I got the following message "Error: E_AUTH_USER_ALREADY_REGISTERED". If I open up "Reader for PC" and use the "ctrl-shift-D" function on the open page, will this enable me to authorise "Reader for PC" using my original Adobe I.D?