0 Replies Latest reply: Dec 12, 2013 8:10 AM by chaithecat RSS

    Why is Adobe so bad at customer service.

    chaithecat Community Member

      Over the last 9 years as a private individual, I have spent over $8000 on adobe products. Every time anything goes wrong, the only reply I get is it will cost you. I have to put up with the ridicules exchange rate, and excuses that downloading the same product worldwide is dramatically different. Its not that I get anything but US English. What is that by the way, I live in England, we speak English.. So today like any other I am trying to get a simple thing like Acrobat to read a file without constant warnings, I mean I have bought the product more than 5 times but this does not matter. So I try to get through to customer support. An oxymoron in this case). Have been on a phone line now for 27min no luck, just the same incredibly poor music drifting in and out so you think you may have lost contact. When your customers pay so much for the privilege of using your product, stop crapping on their heads....