5 Replies Latest reply: Feb 12, 2014 4:37 AM by Matt_Cook RSS

    Adobe Connect and Mavericks

    mitchpendleton

      Now that I have Mavericks loade on my Mac, Adobe Connect will freeze randomly, especially if I am using the Mic and switch or share views with another program or screen.

       

      It's very hard to carry on a discussion when the program is freezing and I have to re-boot or re-start Connect all the time.  Any help would be appreciated.

       

      Thanks,

       

      Mitch Pendleton

        • 1. Re: Adobe Connect and Mavericks
          bswenk

          me too... been doing webinars on wifes computer w/Leopard waiting for the fix but tried today and connect went bad once in 30 minutes...

           

          One thought is the new mavericks flash power saver thing... maybe this is turning adobeconnect off??  I can't find any settings for the powersaver except in safari advanced to stop plugins to save power but the problem is not just safari....

           

          spent time w/adobe support but no fix (yet)

          • 2. Re: Adobe Connect and Mavericks
            Matt_Cook

            I am having very similar problems since upgrading to Mavericks. I did multiple upgrades at the same time including a new SSD and migrating to full disc encryption using FileVault 2. However I do suspect having troubleshooting it to be a Mavericks and Flash interaction now?

             

            Like bswenk, I suspect either the flash power saver (which I have turned off) or the sandboxing of Flash in Mavericks.

             

            I am seeing multiple "kernel: adobeconnectaddi[387] Unable to quarantine: 93" in the console logs in a pair when the freezing occurs.

             

            I am also seeing the following which I am not sure if it is related:

             

            20/01/2014 11:03:07.638 adobeconnectaddin[492]: CoreText performance note: Client called CTFontCreateWithName() using name "Times Roman" and got font with PostScript name "Times-Roman". For best performance, only use PostScript names when calling this API.

            20/01/2014 11:03:07.638 adobeconnectaddin[492]: CoreText performance note: Set a breakpoint on CTFontLogSuboptimalRequest to debug.

            20/01/2014 11:08:51.169 adobeconnectaddin[492]: CoreText performance note: Client called CTFontCreateWithName() using name "Arial" and got font with PostScript name "ArialMT". For best performance, only use PostScript names when calling this API.

             

            So from a session this morning, here is an extract of the log between freezing periods:

             

            <SNIP>

             

            20/01/2014 10:12:12.917 com.apple.launchd.peruser.501[159]: (com.macromedia.adobeconnectaddin.app.118656[388]) Exited: Terminated: 15

            20/01/2014 10:12:15.789 spindump[393]: Saved hang report for adobeconnectaddin version 11.2.392.0 (11.2.392.0) to /Library/Logs/DiagnosticReports/adobeconnectaddin_2014-01-20-101215_Matts-iMac.hang

            20/01/2014 10:12:18.427 SubmitDiagInfo[408]: Running in single report mode to submit: file:///Library/Logs/DiagnosticReports/adobeconnectaddin_2014-01-20-101215_Matts-iMac.han g

            20/01/2014 10:12:21.000 kernel[0]: adobeconnectaddi[433] Unable to quarantine: 93

            20/01/2014 10:12:21.000 kernel[0]: adobeconnectaddi[433] Unable to quarantine: 93

            20/01/2014 10:12:24.926 SubmitDiagInfo[408]: Submitted hang report: file:///Library/Logs/DiagnosticReports/adobeconnectaddin_2014-01-20-101215_Matts-iMac.han g

            20/01/2014 10:12:25.996 adobeconnectaddin[434]: CoreText performance note: Client called CTFontCreateWithName() using name "Times Roman" and got font with PostScript name "Times-Roman". For best performance, only use PostScript names when calling this API.

            20/01/2014 10:12:25.996 adobeconnectaddin[434]: CoreText performance note: Set a breakpoint on CTFontLogSuboptimalRequest to debug.

            20/01/2014 10:15:21.112 adobeconnectaddin[434]: CoreText performance note: Client called CTFontCreateWithName() using name "Arial" and got font with PostScript name "ArialMT". For best performance, only use PostScript names when calling this API.

             

            </SNIP>

             

            This is the hang diagnostics report:

             

            <SNIP>

             

            Path:            /Users/USER/Library/Preferences/*/adobeconnectaddin.app/Contents/MacOS/adobeconnectaddin

            Process:         adobeconnectaddin [400]

            Path:            /Users/USER/Library/Preferences/*/adobeconnectaddin.app/Contents/MacOS/adobeconnectaddin

              11 ??? (adobeconnectaddin + 7509) [0x2d55]

                      11 ??? (adobeconnectaddin + 5331345) [0x516991]

                                      11 ??? (adobeconnectaddin + 5344144) [0x519b90]

                                        11 ??? (adobeconnectaddin + 4846362) [0x4a031a]

                                          11 ??? (adobeconnectaddin + 3984749) [0x3cdd6d]

                                            11 ??? (adobeconnectaddin + 974424) [0xeee58]

                                              11 ??? (adobeconnectaddin + 943586) [0xe75e2]

                                                11 ??? (adobeconnectaddin + 963676) [0xec45c]

                                                            11 ??? (adobeconnectaddin + 2135034) [0x20a3fa]

                                                              11 ??? (adobeconnectaddin + 967088) [0xed1b0]

                                                                11 ??? (adobeconnectaddin + 943586) [0xe75e2]

                                                                  11 ??? (adobeconnectaddin + 963676) [0xec45c]

                                                                                11 ??? (adobeconnectaddin + 2135034) [0x20a3fa]

                                                                                  11 ??? (adobeconnectaddin + 967088) [0xed1b0]

                                                                                    11 ??? (adobeconnectaddin + 943586) [0xe75e2]

                                                                                      11 ??? (adobeconnectaddin + 963676) [0xec45c]

                                                                                                11 ??? (adobeconnectaddin + 1825694) [0x1beb9e]

                                                                                                  11 ??? (adobeconnectaddin + 1817318) [0x1bcae6]

                                                                                                    11 ??? (adobeconnectaddin + 1816941) [0x1bc96d]

                                                                                                      11 ??? (adobeconnectaddin + 1795959) [0x1b7777]

                                                                                                         11 ??? (adobeconnectaddin + 5061480) [0x4d4b68]

                    11 ??? (adobeconnectaddin + 4862389) [0x4a41b5]

                      11 ??? (adobeconnectaddin + 4861966) [0x4a400e]

                        11 ??? (adobeconnectaddin + 106156) [0x1aeac]

                          11 ??? (adobeconnectaddin + 4861596) [0x4a3e9c]

                    11 ??? (adobeconnectaddin + 4862389) [0x4a41b5]

                      11 ??? (adobeconnectaddin + 4861966) [0x4a400e]

                        11 ??? (adobeconnectaddin + 106156) [0x1aeac]

                          11 ??? (adobeconnectaddin + 4861596) [0x4a3e9c]

                    11 ??? (adobeconnectaddin + 4862389) [0x4a41b5]

                      11 ??? (adobeconnectaddin + 4861966) [0x4a400e]

                        11 ??? (adobeconnectaddin + 3958552) [0x3c7718]

                          11 ??? (adobeconnectaddin + 4861527) [0x4a3e57]

                    11 ??? (adobeconnectaddin + 4862389) [0x4a41b5]

                      11 ??? (adobeconnectaddin + 4861966) [0x4a400e]

                        11 ??? (adobeconnectaddin + 2347631) [0x23e26f]

                          11 ??? (adobeconnectaddin + 4861527) [0x4a3e57]

                    11 ??? (adobeconnectaddin + 4862389) [0x4a41b5]

                      11 ??? (adobeconnectaddin + 4861966) [0x4a400e]

                        11 ??? (adobeconnectaddin + 1757163) [0x1adfeb]

                          11 ??? (adobeconnectaddin + 1756798) [0x1ade7e]

                            11 ??? (adobeconnectaddin + 1755101) [0x1ad7dd]

                              11 ??? (adobeconnectaddin + 4861596) [0x4a3e9c]

                    11 ??? (adobeconnectaddin + 4862389) [0x4a41b5]

                      11 ??? (adobeconnectaddin + 4861966) [0x4a400e]

                        11 ??? (adobeconnectaddin + 1752902) [0x1acf46]

                          11 ??? (adobeconnectaddin + 4939367) [0x4b6e67]

                            11 ??? (adobeconnectaddin + 4945099) [0x4b84cb]

                    11 ??? (adobeconnectaddin + 4862389) [0x4a41b5]

                      11 ??? (adobeconnectaddin + 4861966) [0x4a400e]

                        11 ??? (adobeconnectaddin + 6366175) [0x6133df]

                          11 ??? (adobeconnectaddin + 4861527) [0x4a3e57]

                    11 ??? (adobeconnectaddin + 4862389) [0x4a41b5]

                      11 ??? (adobeconnectaddin + 4861966) [0x4a400e]

                        11 ??? (adobeconnectaddin + 6383496) [0x617788]

                          11 ??? (adobeconnectaddin + 4861332) [0x4a3d94]

                    11 ??? (adobeconnectaddin + 4862389) [0x4a41b5]

                      11 ??? (adobeconnectaddin + 4861966) [0x4a400e]

                        11 ??? (adobeconnectaddin + 6366175) [0x6133df]

                          11 ??? (adobeconnectaddin + 4861527) [0x4a3e57]

                    11 ??? (adobeconnectaddin + 4862389) [0x4a41b5]

                      11 ??? (adobeconnectaddin + 4861966) [0x4a400e]

                        11 ??? (adobeconnectaddin + 6366175) [0x6133df]

                          11 ??? (adobeconnectaddin + 4861527) [0x4a3e57]

                    11 ??? (adobeconnectaddin + 4862389) [0x4a41b5]

                      11 ??? (adobeconnectaddin + 4861966) [0x4a400e]

                        11 ??? (adobeconnectaddin + 6366175) [0x6133df]

                          11 ??? (adobeconnectaddin + 4861527) [0x4a3e57]

                    11 ??? (adobeconnectaddin + 4862389) [0x4a41b5]

                      11 ??? (adobeconnectaddin + 4861966) [0x4a400e]

                        11 ??? (adobeconnectaddin + 6366175) [0x6133df]

                          11 ??? (adobeconnectaddin + 4861527) [0x4a3e57]

                    11 ??? (adobeconnectaddin + 4862389) [0x4a41b5]

                      11 ??? (adobeconnectaddin + 4861966) [0x4a400e]

                        11 ??? (adobeconnectaddin + 6366175) [0x6133df]

                          11 ??? (adobeconnectaddin + 4861527) [0x4a3e57]

                    11 ??? (adobeconnectaddin + 4862389) [0x4a41b5]

                      11 ??? (adobeconnectaddin + 4861966) [0x4a400e]

                        11 ??? (adobeconnectaddin + 6366175) [0x6133df]

                          11 ??? (adobeconnectaddin + 4861527) [0x4a3e57]

                    11 ??? (adobeconnectaddin + 4862389) [0x4a41b5]

                      11 ??? (adobeconnectaddin + 4861966) [0x4a400e]

                        11 ??? (adobeconnectaddin + 6383496) [0x617788]

                          11 ??? (adobeconnectaddin + 4861332) [0x4a3d94]

                    11 ??? (adobeconnectaddin + 4862389) [0x4a41b5]

                      11 ??? (adobeconnectaddin + 4861966) [0x4a400e]

                        11 ??? (adobeconnectaddin + 6383496) [0x617788]

                          11 ??? (adobeconnectaddin + 4861332) [0x4a3d94]

                    11 ??? (adobeconnectaddin + 4862389) [0x4a41b5]

                      11 ??? (adobeconnectaddin + 4861966) [0x4a400e]

                        11 ??? (adobeconnectaddin + 6383496) [0x617788]

                          11 ??? (adobeconnectaddin + 4861332) [0x4a3d94]

                    11 ??? (adobeconnectaddin + 4862389) [0x4a41b5]

                      11 ??? (adobeconnectaddin + 4861966) [0x4a400e]

                        11 ??? (adobeconnectaddin + 6366175) [0x6133df]

                          11 ??? (adobeconnectaddin + 4861527) [0x4a3e57]

                    11 ??? (adobeconnectaddin + 4862389) [0x4a41b5]

                      11 ??? (adobeconnectaddin + 4861966) [0x4a400e]

                        11 ??? (adobeconnectaddin + 6383496) [0x617788]

                          11 ??? (adobeconnectaddin + 4861332) [0x4a3d94]

                    11 ??? (adobeconnectaddin + 4862389) [0x4a41b5]

                      11 ??? (adobeconnectaddin + 4861966) [0x4a400e]

                        11 ??? (adobeconnectaddin + 6383496) [0x617788]

                          11 ??? (adobeconnectaddin + 4861332) [0x4a3d94]

                    11 ??? (adobeconnectaddin + 4862389) [0x4a41b5]

                      11 ??? (adobeconnectaddin + 4861966) [0x4a400e]

                        11 ??? (adobeconnectaddin + 6383496) [0x617788]

                          11 ??? (adobeconnectaddin + 4861332) [0x4a3d94]

                    11 ??? (adobeconnectaddin + 4862389) [0x4a41b5]

                      11 ??? (adobeconnectaddin + 4861966) [0x4a400e]

                        11 ??? (adobeconnectaddin + 6383496) [0x617788]

                          11 ??? (adobeconnectaddin + 4861332) [0x4a3d94]

                    11 ??? (adobeconnectaddin + 4862389) [0x4a41b5]

                      11 ??? (adobeconnectaddin + 4861966) [0x4a400e]

                        11 ??? (adobeconnectaddin + 1787715) [0x1b5743]

                          11 ??? (adobeconnectaddin + 1757621) [0x1ae1b5]

                            11 ??? (adobeconnectaddin + 5525825) [0x546141]

                              11 ??? (adobeconnectaddin + 10886058) [0xa62baa]

                                11 ??? (adobeconnectaddin + 10886683) [0xa62e1b]

                                  11 ??? (adobeconnectaddin + 10896264) [0xa65388]

                                    11 ??? (adobeconnectaddin + 10873799) [0xa5fbc7]

                                      11 ??? (adobeconnectaddin + 10869712) [0xa5ebd0]

                                        11 ??? (adobeconnectaddin + 10740579) [0xa3f363]

                                          11 ??? (adobeconnectaddin + 10755691) [0xa42e6b]

                                            11 ??? (adobeconnectaddin + 10865234) [0xa5da52]

                                              11 ??? (adobeconnectaddin + 10844843) [0xa58aab]

                                                11 ??? (adobeconnectaddin + 10849381) [0xa59c65]

                                                  11 ??? (adobeconnectaddin + 10848947) [0xa59ab3]

                                                    11 ??? (adobeconnectaddin + 10829534) [0xa54ede]

                    11 ??? (adobeconnectaddin + 10669578) [0xa2de0a]

                      11 ??? (adobeconnectaddin + 10862584) [0xa5cff8]

                        11 ??? (adobeconnectaddin + 10868597) [0xa5e775]

                          11 ??? (adobeconnectaddin + 10838154) [0xa5708a]

                            11 ??? (adobeconnectaddin + 10876536) [0xa60678]

                              11 ??? (adobeconnectaddin + 10883709) [0xa6227d]

                                11 ??? (adobeconnectaddin + 10895072) [0xa64ee0]

                                  11 ??? (adobeconnectaddin + 10667959) [0xa2d7b7]

                            11 ??? (adobeconnectaddin + 10845693) [0xa58dfd]

                              11 ??? (adobeconnectaddin + 10841071) [0xa57bef]

                                11 ??? (adobeconnectaddin + 10667959) [0xa2d7b7]

                            11 ??? (adobeconnectaddin + 10853549) [0xa5acad]

                              11 ??? (adobeconnectaddin + 10840748) [0xa57aac]

                                11 ??? (adobeconnectaddin + 10667959) [0xa2d7b7]

                          0x1000 -           0xfbcfe7  com.macromedia.adobeconnectaddin.app 11.2.392.0 (11.2.392.0) <976E8EFD-B6C2-3527-B9C1-BBBB1436E228> /Users/USER/Library/Preferences/*/adobeconnectaddin.app/Contents/MacOS/adobeconnectaddin

            Path:            /Users/USER/Library/Preferences/*/adobeconnectaddin.app/Contents/Frameworks/AdobeCrashRep orter.framework/Required/AdobeCrashDaemon.app/Contents/MacOS/AdobeCrashDaemon

            Parent:          adobeconnectaddin [400]

            Responsible:     adobeconnectaddin [400]

             

            </SNIP>

             

             

            I'm unsure if anyone can help on the forums, otherwise I'll try and escalate with Adobe Support.

             

            Kindest Regards

             

            Matt

            • 3. Re: Adobe Connect and Mavericks
              Harpinder Anand Adobe Employee

              Hi Matt,

               

              Can you please send me your contact details at entrsupp@adobe.com?

               

              Thanks,

              Harpinder

              • 4. Re: Adobe Connect and Mavericks
                Matt_Cook Community Member

                Thank you Harpinder. Just to update the thread on progress, I am trying version MAC 11.9.949.0 to see if that suffers from the same problem as the current default download.  Kindest Regards  Matt

                • 5. Re: Adobe Connect and Mavericks
                  Matt_Cook Community Member

                  <Bump> as others are experiencing the same problem as per thread <http://forums.adobe.com/thread/1404399>

                   

                  Any news on this bug report please Adobe? I have had to move back to Mountain Lion to present from Adobe Connect.

                   

                  Matt