8 Replies Latest reply on Jan 21, 2014 9:20 AM by Josh_Corey

    Conversion of subscription seats after FormsCentral Team admin feature is retired.

    robota123 Level 1

      When the FormsCentral Team admin feature is retired, and there will be no more subscription seats,

      what type of account will the existing subscription seats be converted to?

       

      Will it be the Plus Account? Or an extension of the Trial Account?

      What will happen to the unassigned subscription seats?

       

      With the "complimentary use of Adobe FormsCentral individual subscriptions for one year."
      when does that one year subscription begin? At January 15, 2014?

       

      Thank you.

        • 1. Re: Conversion of subscription seats after FormsCentral Team admin feature is retired.
          Josh_Corey Adobe Employee

          Hi;

           

          There is a long FAQ about this with several related documents that should answer your questions: http://forums.adobe.com/docs/DOC-2903

           

          Please read that documentationa dn if that does not answer your specific questions let me know which were not answered and I will look into it.

           

          Thanks,

          Josh

          • 2. Re: Conversion of subscription seats after FormsCentral Team admin feature is retired.
            robota123 Level 1

            Josh,

             

            Thanks for your response.

            I have reviewed th FAQ document, but I still require some additional feedback.

            ------------------------------------

             

            Team Subscription Seats:

            Q1. On January 15th, 2014, team subscriptions will be converted to a complimentary individual subscription for 1 year. Would this be the annual or monthly subscription plan?

             

            Q2. We have unassigned team subscription seats. Will they be converted to the complimentary individual subscriptions?

             

            Q3. Will the owner/user of the team subscription be directly notified of this change? Will they need to take any action at all?

             

             

            Individual Subscriptions (annual):

            Q4. Can individual subscriptions be transferred to another Adobe ID user?

             

            Q5. Are there any controls available for the individual subscriptions? Can we suspend/remove individual subscriptions?

             

            Q6. After the 1 year complimentary individual subscription expires, will each user need to purchase a subscription plan? Or can they be grouped togther for a mass purchase?

             

            Thanks.

             

            --Rich Ota

            • 3. Re: Conversion of subscription seats after FormsCentral Team admin feature is retired.
              Josh_Corey Adobe Employee

              Thanks for all the good questions, I will get back to you shortly with answers to all of them - stay tuned.

               

              Thanks,

              Josh

              • 4. Re: Conversion of subscription seats after FormsCentral Team admin feature is retired.
                Josh_Corey Adobe Employee

                OK - Here you go:

                 

                Team Subscription Seats:

                Q1. On January 15th, 2014, team subscriptions will be converted to a complimentary individual subscription for 1 year. Would this be the annual or monthly subscription plan?

                There will no longer be subscription plans (annual or monthly) available for team.  We will grant the buyer and all assigned delegates complimentary access to the service for one year from this date.  The service level is "Plus" - unlimited forms with up to 5,000 responses per form

                 

                Q2. We have unassigned team subscription seats. Will they be converted to the complimentary individual subscriptions?

                To take advantage of the complimentary seats, confirm or update seat assignments by January 15, 2014. 

                 

                Q3. Will the owner/user of the team subscription be directly notified of this change? Will they need to take any action at all?

                Owners of the team subscription were sent an email on 12/12/13 notifying them of this change.  The seat holders did not receive an email.  The Buyer and Users do not need to take action unless they want to assign or reassign any of the current seats.

                 

                Individual Subscriptions (annual):

                Q4. Can individual subscriptions be transferred to another Adobe ID user?

                All assigned seats must be updated by January 15, 2014 in order to be converted into an individual subscription.


                Q5. Are there any controls available for the individual subscriptions? Can we suspend/remove individual subscriptions?

                The subscription will be converted to a complimentary individual subscription. At that point, it’s under the control of the individual. The individual cannot suspend/cancel a complimentary subscription, but the individual can contact Adobe later if he no longer wishes to have the complimentary subscription and we can revert it to Free.


                Q6. After the 1 year complimentary individual subscription expires, will each user need to purchase a subscription plan? Or can they be grouped togther for a mass purchase?

                Users will need to purchase an individual subscription plan.  Mass purchase is not available.

                 

                Thanks,

                Josh

                • 5. Re: Conversion of subscription seats after FormsCentral Team admin feature is retired.
                  robota123 Level 1

                  For this item:

                   

                  Q2. We have unassigned team subscription seats. Will they be converted to the complimentary individual subscriptions?

                  To take advantage of the complimentary seats, confirm or update seat assignments by January 15, 2014.

                   

                  We have a invited a few team members to become the a full subscription. Though they have Adobe accounts, they have not accept yet the invitation.

                  Will these invited team member account be converted to the complimentary individual subscriptions?

                   

                  Thanks.

                   

                  --Rich Ota

                  • 6. Re: Conversion of subscription seats after FormsCentral Team admin feature is retired.
                    Josh_Corey Adobe Employee

                    They won't be converted unless they have been confirmed/accepted.  If you have un-assigned seats after the 15th because users did not accept their invitations you can contact Adobe Support (if you post here I will get you in touch with Support quickly) and they can work with you on it.

                     

                    Thanks,

                    Josh

                    • 7. Re: Conversion of subscription seats after FormsCentral Team admin feature is retired.
                      robota123 Level 1

                      Josh,

                       

                      Thanks.

                      We have found 7 accounts that the users did not accept.

                      How can I get those account moved over?

                       

                      --Rich Ota

                      • 8. Re: Conversion of subscription seats after FormsCentral Team admin feature is retired.
                        Josh_Corey Adobe Employee

                        Hi;

                         

                        Can you send me an email to jcorey@adobe.com with the 7 email addresses listed so we can follow up?

                         

                        Thanks,

                        Josh