1 person found this helpful
The users filling out your PDF are not using Adobe Acrobat or the Free Adobe Reader to fill out your form - FormsCentral forms have to be filled out in Adobe Reader or Acrobat.
Also, make sure that you are also using Adobe Reader or Adobe Acrobat to view those PDFs.
The way to resolve this is to instruct your users to use Adobe Reader to fill out the form.
This FAQ touches on the issue, but mostly related to the Submit button not working, however the issues you describe are caused by not using Adobe Reader or Acrobat as well: http://forums.adobe.com/docs/DOC-2653
Thank you for the quick reply, Josh.
I had seen a similar question that pointed to the preview vs. reader issue, so I spoke with a few of the folks who submitted forms, and they said they did use reader when they filled out the forms. So I don't think that's what's going on.
Could it have something to do with the fact that my forms do not have a submit button, since I'm emailing the form to the user, and they are responding by attached their completed form via email?
Or maybe it's user error. It also could be that the employees don't know the difference between reader and preview
Double check with the users who filled out the forms. This is virtually always the reason for what you've described. You can send me one of the PDFs at firstname.lastname@example.org to take a look at it, but using Preview or another non-Adobe PDF viewer has always been the issue.
It would not have anything to do with the Submit button and users attaching their filled out PDF to email.