The version of Illustrator CC is 17.0. While this extension only supports Illustrator CS5 and CS5.1. If you are sure this extension works well in Illustrator CC, you can remove maxversion="15.9" from the mxi file then re-package this extension.
Hi Carl, this extension was built with Extension Builder 2.1 and the mxi file is automatically generated.
It is supposed to support CS5 through CC versions.
mxi file has the following entries:
<product maxversion="15.9" name="Illustrator" primary="true" version="15.0"/>
<product familyname="Illustrator" maxversion="17.9" primary="true" version="16.0"/>
Also, this extension has been working in Creative Cloud ever since CC came out, and only recently did we start having issues.
Is it possible that there is an issue with the latest update to Extension Manager?
This extension seems to be created as an extension for CS5. If you sure the code could be run on CS5 through CC, you can manually edit the manifest.xml in <your_project>/.staged-extension/CSXS as below:
1. If Version="3.0" in ExtensionManifest, change it to 2.0.
2. Search for <Host Name="ILST" Version="[15.0,15.9]" /> and change it to <Host Name="ILST" Version="[15.0,17.9]" />
3. Search for <RequiredRuntime Name="CSXS" Version="3.0" /> and change it to <RequiredRuntime Name="CSXS" Version="2.0" />
If your extension can only run on CC, 3.0 should be used in step 1,3 and [17.0, 17.9] for step 2.
We checked this issue. It is related to our code change in the latest update, although the root cause is in Illustrator. In the update we retrieves product version from the executable binary while configuration file was used to get product version in the past. Mac Illustrator CC has wrong version information in the binary: build number (261, ...) is returned instead of version number (17.0.2, ...). So 261 was compared with 17.9.
Before Illustrator fixes this issue, you have to remove maxversion="17.9" from the second product element. Sorry for the inconvenience.
This sounds exactly like the problem I am having trying to load an extension that runs my vinyl cutter. It returns an error stating that it requires "inclusively between 16.0 and 17.9" I am running CC 17.1 so it shouldn't be a problem. I just installed the latest update hoping that since you were obviously aware of this problem with YOUR code that it would have been fixed. I am not the software developer so fixing the code in my extension to work-around your incorrect code is not an option. What do you suggest as jobs for my vinyl cutter pile up around me?
Can you tell me what is the “version” it is showing in finder on selecting “Applications->Adobe Illustrator CC->Adobe Illustrator CC.app” ?
The version of Illustrator CC that I have installed is 17.1.0
Please click "Tools"->"Preferences" menu item in Extension Manager, check "Enable detailed logging" option in the dialog box, then restart Extension Manager. Try to install the extension. After the problem is reproduced, quit Extension Manager. Send the log file in "/Users/<YourUserName>/Library/Application Support/Adobe/Extension Manager CC/Log" folder to email@example.com. Please note that "/Users/<YourUserName>/Library" is hidden in Finder. You have to hold down "option" key and click "Go"->"Library" in the menu bar to go into this folder.
Carl Sun, Not sure why this changed anything but the extension loaded this time. I had tried it several times restarting not only the extension manager and illustrator but also restarting the computer. After turning on the detailed loggin it loaded the extension just fine. Ghost in the machine must have known we were about to find it out. Thanks for the replies and at the very least I now know how to get to the hidden library folder in Maverick. Thanks again.
If for your own interest you still want the log let me know. Otherwise I will consider it solved.
Glad to hear that your problem was solved. You don't have to send the log file.
Hi Carl I am having the same problem with my new cutter and I dont know what to do I am not tecnical minded so any help you can give please