11 Replies Latest reply on Jun 23, 2017 8:16 AM by pamelaf97343936

    extension can not be installed requires Illustrator version in range of 15 and 15.9

    mityaf Level 1

      This extension can not be installed, it requires Illustrator version in range of inclusively between 15.0 and 15.9.

       

      Some of our customers are experiencing this error message while attemtping to install Illustrator CC using Extension Manager CC.

       

      This seems to be an issue on OSX Mavericks.

       

      Please let us know what can be done to remedy this problem.

       

      Thank you.