25 Replies Latest reply: Dec 19, 2013 3:20 PM by R Neil Haugen RSS

    7.2 and 7.1. Are we paying users or beta testers?

    GarbageMatte Community Member

      After updating to 7.2 everyone has encoutered a lot of problems (for a professional even 2 problems are "a lot" because we are talking about work, paid work).

      My main problem is linked to GPU and Mercury: I use Premiere on a Macbook Pro with a supported ATI card that seems to be no longer active (ridicoulos exporting time from 2 hours with 7.01 to 166 hours with 7.2)...

      Not to mention the fact that I had to change manually every audio transition and start working with level keyframe to eliminate the audio problem.

      I'm asking if I need to pay to be a beta tester or if Adobe could mark as "beta" every new release giving us the choice to install any version (even older).

      Why I can't find an installer for 7.01? How can I work with this sluggish update?

        • 1. Re: 7.2 and 7.1. Are we paying users or beta testers?
          SigFilms&Photo Community Member

          My system is

           

            MacBook Pro Late 2011

            Processor Name:          Intel Core i7

            Processor Speed:          2.4 GHz

            Number of Processors:          1

            Total Number of Cores:          4

            Memory:          16 GB

           

          Same issue, initially, I believed the problem was "lumetri" effect related, but I see now that it appears to be GPU related, when i select Mercury Playback with GPU it is sluggish when handling clips with effects, and it says that it will take about 7 hours to export a 5 minute clip. 

           

          However when I select Mercury Playback "software only" seems to zip right on again, a work around for now I suppose, but I really do think that the GPU ought to be enabled, no?

           

          Everything worked fine 7.1 -more or less.... but still seemed a bit more stable than 7.2...

           

          I hope these guys release a patch in the next couple of weeks, cause this software only mode is a HUGE step backwards...

          • 2. Re: 7.2 and 7.1. Are we paying users or beta testers?
            CraigTonkin Community Member

            Garbage makes a fair point: There needs to be an option within the the App Manager to revert back to the previous version. The Cloud model is a a double edged sword: great because of the constant updates but bad because those updates are not properly tested. This audio bug is a real problem that needs to be fixed ASAP.

            • 3. Re: 7.2 and 7.1. Are we paying users or beta testers?
              Peru Bob Community Member

              You need to make a System Image or a clone before updating.  Then you can revert easily if you have problems.

              • 4. Re: 7.2 and 7.1. Are we paying users or beta testers?
                Dave Del Real Community Member

                Yep, same problems here. Crazy. There must be a way to revert back to previous version. I hope there's a fix soon!

                • 5. Re: 7.2 and 7.1. Are we paying users or beta testers?
                  GarbageMatte Community Member

                  That's a way, but it requires time... and time is money. I need different version download option to do downgrade.

                  • 6. Re: 7.2 and 7.1. Are we paying users or beta testers?
                    rejdmast1 Community Member

                    That's a way, but it requires time... and time is money. I need different version download option to do downgrade

                     

                    You can probably restore an image backup quicker than you can download a previous version of CC and install it.

                     

                    I really can't believe all the "professionals" on this site that don't do any backup before installing a new version of CC.

                    • 7. Re: 7.2 and 7.1. Are we paying users or beta testers?
                      shooternz Community Member

                      In our defence...they are not actually "new versions"..they are updates.

                       

                      I get updates for Adobe Flash weekly (it seems)...

                       

                      Would one back up for that or any of the other update offers that "appear" from many applications?

                       

                      Prior the Cloud...I was able to keep every new version of Adobe applications.  I still have them and they all run fine.

                      • 8. Re: 7.2 and 7.1. Are we paying users or beta testers?
                        DMH79 Community Member

                        My experience so far with CC = Great features, but I'd take half the features for twice the bug fixes.

                         

                        Little bugs have come and then were fixed in the next release but some of the biggies for us were::

                         

                        7.0 had a multicam bug which didn't allow that feature to work...it was fixed fairly quickly with 7.0.1

                         

                        7.1 had a bluray bug...it was fixed 1.5 months later with 7.2

                         

                        7.2 has the "noisy audio transitions" bug...will apparently be fixed in 7-10 days or so. Okay.

                         

                        7.0-7.2 (all versions) have all had another bug when Saving Projects that have multiple sequences with multiple Warp Stabilizers...which has yet to be fixed. http://forums.adobe.com/thread/1278013

                        (NOTE: I realize most people probably don't experience that bug every day like we do because not everyone uses Warp Stabilizer like we do but still it reinforces my statement that I'd take less features over more fixes any day.)

                         

                        Here's a link on rolling back by the way:

                        http://forums.adobe.com/message/5931752#5931752

                         

                        Wish there was an easier way, but that's all I got for now.

                        • 9. Re: 7.2 and 7.1. Are we paying users or beta testers?
                          Steven L. Gotz Community Member

                          I would never upgrade in the middle of a project. Also, I think we have all learned we need to make a backup of our system disk before upgrading Adobe software now. They are obviously not testing as well as they used to. I have to wonder if they even have beta testers anymore?

                           

                          When I bought my PC I had ADK make a clone of the SSD. I switch back and forth. So when I get around to it, I will upgrade from 7.0 to 7.2 since 7.1 is on a different SSD than 7.0 is. It seems safer that way and is extremely easy to revert.

                           

                          The real problems start to kick in when you need 7.2 to fix a particular bug and you have to deal with the new bugs. Sad, but I think they need to slow down and test their software better. I mean really, is it truly possible that none of the testers ever used an audio transition?

                          • 10. Re: 7.2 and 7.1. Are we paying users or beta testers?
                            digitalkiln Community Member

                            I have to chime in and say I'm also very disappointed with this latest release and the new bugs it's introduced.  This is the first time in 9 years as a professional editor I've been 2 versions of a software behind.

                            Last version I wanted integrate Speedgrade into my workflow, rather than leave and go to Resolve for color grading, but it turns out that didn't work properly.  That seems to have been fixed but other bugs have been introduced.

                            This is especially disppointing in the light of how much Adobe brags about how many new features the rolled out since introducing CC. 

                             

                            Gerry

                            • 11. Re: 7.2 and 7.1. Are we paying users or beta testers?
                              SigFilms&Photo Community Member

                              I appreciate the idea of not upgrading mid project. I'm not sure about anyone else's workflow, but I normally work on multiple projects at the same time, so any upgrade will unavoidably happen in the middle of a project. 

                               

                              I will respectfully submit...

                               

                              I believe it should be easier to roll back to a previous version of a software via Adobe...  than ghosting an SSD or HDD....

                               

                              [Comment about illegal software removed.]  but I've decided to tough it out till the next update... hopefully one that will keep the "new" features and fix the bugs...

                               

                              Message edited by Jim Simon

                              • 12. Re: 7.2 and 7.1. Are we paying users or beta testers?
                                digitalkiln Community Member

                                Just because you work on multiple projects at once doesn't mean you have to upgrade when the upgrade comes out.  Isn't that what caused you the problem in the first place?

                                That's why I'm 2 versions behind, I see when the update comes out, watch the forum until things seem to be stable, then upgrade (with a clone of my boot drive, not to mention all of my other drives).

                                Not sure why anyone would be so against backing things up to a clone drive, especially if you're busy (you do it daily or weekly, not all at once).  What if your boot drive dies, you'll lose at least a half day downloading everything/resinstalling?

                                • 13. Re: 7.2 and 7.1. Are we paying users or beta testers?
                                  jamesp2 Community Member

                                  digitalkiln wrote:

                                   

                                  Just because you work on multiple projects at once doesn't mean you have to upgrade when the upgrade comes out.  Isn't that what caused you the problem in the first place?

                                  That's why I'm 2 versions behind

                                  In other words, the whole selling point of the Cloud approach -- frequent automatic updates and improvements-- is actually a peril to be avoided because the updates are so unreliable that the prudent user dares not take advantage of them.

                                  • 14. Re: 7.2 and 7.1. Are we paying users or beta testers?
                                    JSS1138 CommunityMVP

                                    In other words, the whole selling point of the Cloud approach -- frequent automatic updates and improvements--

                                     

                                    Just for clarity, updates are not automatic.  They require user intervention.

                                    • 15. Re: 7.2 and 7.1. Are we paying users or beta testers?
                                      digitalkiln Community Member

                                      As Jim mentioned you to do get to chose when to update.

                                       

                                      I do agree with you that a revision update, like the latest one, should be more reliable and fix the issues created with the major update and not break more things.  So we should't have to wait around to see if the bug fixing revision is buggy. 

                                       

                                      I also agree that if they are bragging/promoting how many upates and new features have been added because of the cloud model it should be much more stable and reliable.

                                       

                                      Gerry

                                      • 16. Re: 7.2 and 7.1. Are we paying users or beta testers?
                                        jamesp2 Community Member

                                        Jim Simon wrote:

                                         

                                        In other words, the whole selling point of the Cloud approach -- frequent automatic updates and improvements--

                                         

                                        Just for clarity, updates are not automatic.  They require user intervention.

                                         

                                        Great; you're not allowed to use the software without perpetual subscription fees, but the good news is, nobody's forcing you to install the updates you're obliged to pay for.  The customer wins again.

                                        • 17. Re: 7.2 and 7.1. Are we paying users or beta testers?
                                          SigFilms&Photo Community Member

                                          after having read through a few other threads... i can't believe the number of people blaming the user for updating...

                                           

                                          It's not like the release notes read the following:

                                           

                                          "This software has not been thoroughly tested, we are unsure of what enhncements or errors this sofware will have on your system.  Please do not instal this software if you don't have a full backup of your system, or if you are in the middle of a project.  In fact, please monitor our forum threads for a couple of months to see if the software is finally stable enough to give a try. Just for safety's sake, try to stay a couple of versions behind the release of this software."

                                           

                                          but i guess in the interest of fairness, it should.

                                           

                                          I guess what i'm getting at is... maybe blame adobe and not the people paying for software which should do what it's advertised to say it does. 

                                           

                                          Now these things happen and i have a tolerance for having to wait for the fixes... but i'm just saying, don't berate the user for upgrading to something that they are paying to receive. 

                                          • 18. Re: 7.2 and 7.1. Are we paying users or beta testers?
                                            JSS1138 CommunityMVP

                                            updates you're obliged to pay for.

                                             

                                            That's a simplistic view of things.

                                            • 19. Re: 7.2 and 7.1. Are we paying users or beta testers?
                                              Kevin-Monahan Adobe Employee

                                              GarbageMatte wrote:

                                               

                                              After updating to 7.2 everyone has encoutered a lot of problems (for a professional even 2 problems are "a lot" because we are talking about work, paid work).

                                               

                                              Hi GM,

                                              Sorry you're experiencing problems. Do you have OS X Mavericks installed? That seems to create some problems for certain users.

                                               

                                              GarbageMatte wrote:

                                               

                                              My main problem is linked to GPU and Mercury: I use Premiere on a Macbook Pro with a supported ATI card that seems to be no longer active (ridicoulos exporting time from 2 hours with 7.01 to 166 hours with 7.2)...

                                               

                                              What is your MacBook Pro model? What is the model of the installed ATI card?

                                               

                                              GarbageMatte wrote:

                                               

                                              Why I can't find an installer for 7.01? How can I work with this sluggish update?

                                               

                                              Follow these steps: http://forums.adobe.com/message/5823746#5823746

                                               

                                              Thanks,

                                              Kevin

                                              • 20. Re: 7.2 and 7.1. Are we paying users or beta testers?
                                                SigFilms&Photo Community Member

                                                I am also experiencing the ATI card that seems to no longer be supported  AMD Radeon HD 6770M 1024 MB. In the 7.1 version directlink with speedgrade worked flawlessly and and I could even cut multicamera sequences with speedgrade effects already applied.  In 7.2 not only does the sequence play sluggishly, but the general interface is slow to react when the sequence is trying to play.

                                                • 21. Re: 7.2 and 7.1. Are we paying users or beta testers?
                                                  Xebedie Community Member

                                                  I did make this point in another post, but its relevent here as well. Update are optional UNLESS you are installing the software on a new machiene as editors frequently do when moving facilities or swapping out computers on a job.

                                                   

                                                  The huge difficulty with the cloud is that you are going in blind with a new machiene with no idea whether or not the software you are downloading will work or will be inoperable, as is the case in the current version. In our case, the roll-back is not accessable, we can't get any tech support from Adobe and we're basically in limbo as our extremely expensive deadline looms.

                                                   

                                                  The whole system is so fundementally flawed for this reason that it realy is a wonder that Adobe seeks to market this to professionals.

                                                   

                                                  TAdobe should a) provide users with a choice which version they install as well as a roll-back option if an update turns out to be a massive fail like the last three and b) offer decent techinal support to professionals. Tech support in Sydney is unavailable for much of the day as they work to USA business hours only. This one is particularly galling and many global companies have had this one figured out for many years.

                                                  • 22. Re: 7.2 and 7.1. Are we paying users or beta testers?
                                                    GarbageMatte Community Member

                                                    Hi GM,

                                                    Sorry you're experiencing problems. Do you have OS X Mavericks installed? That seems to create some problems for certain users.

                                                    Hi Kevin, I'm working with Lion 10.7.5

                                                    MacBook Pro

                                                    15", late 2011

                                                    2,4 Ghz Intel Core i7

                                                    8 GB 1333 MHz DDR3

                                                    AMD Radeon HD 6770M 1024 MB.

                                                     

                                                    I'll try to downgrade to 7.01.

                                                     

                                                    Thanks,

                                                    Riccardo

                                                    • 23. Re: 7.2 and 7.1. Are we paying users or beta testers?
                                                      Steven L. Gotz Community Member

                                                      Adobe should a) provide users with a choice which version they install as well as a roll-back option if an update turns out to be a massive fail like the last three

                                                      You have hit this particular nail squarely on the head.

                                                       

                                                      I don't see why we can't have a simple choice. Which software do we want to install, and which software do we need to roll back to. It should be a menu choice and that's that.

                                                       

                                                      I would think it might be easier to actually test the software before releasing it, but in lieu of that, a rollback solution is imperative.

                                                      • 25. Re: 7.2 and 7.1. Are we paying users or beta testers?
                                                        R Neil Haugen Community Member

                                                        GarbageMatte,

                                                         

                                                        Just went over and agreed to your post. If it is so annoying and difficult for me and my LITTLE few projects ... what the hades this must be like for those pro video/cine people with multiple projects in the process at all times, of major cost/size, with tight and totally un-modifiable deadlines. Wow.

                                                         

                                                        Neil