1 Reply Latest reply on Dec 15, 2013 6:32 AM by Steve Grisetti

    Premiere Elements 12 crashes on iMac (late 2009) running Mavericks

    fzahn

      Hi,

       

      i have a problem with my new Premiere Elements 12 (not AppStore, was bundled with my Canon EOS 6D). I instaslled the software, but I cannot start it. It crashes everytime when loading "ImporterQuicktime.bundle". I am running Premiere Elements 12 on my iMac (Late 2009) with Mavericks installed on it.

       

      Is there anything I can do to solve this issue?

       

      Thanks for help and best regards

       

      Florian

       

       

       

      Here is the output of the Problem report:

       

      Process:         Adobe Premiere Elements [3939]

      Path:            /Applications/Adobe Premiere Elements 12/*/Adobe Premiere Elements.app/Contents/MacOS/Adobe Premiere Elements

      Identifier:      com.adobe.Adobe Premiere Elements-12.0

      Version:         20130903.main.557123 (12.0)

      Code Type:       X86-64 (Native)

      Parent Process:  launchd [168]

      Responsible:     Adobe Premiere Elements [3939]

      User ID:         501

       

       

      Date/Time:       2013-12-15 11:35:38.461 +0100

      OS Version:      Mac OS X 10.9 (13A603)

      Report Version:  11

      Anonymous UUID:  83764409-F0D3-4F6B-B9EF-5D9AE0E09D3F

       

       

      Sleep/Wake UUID: A3BCAE41-5D5D-4F51-9092-1B16FD0E2095

       

       

      Crashed Thread:  0  Dispatch queue: com.apple.main-thread

       

       

      Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

      Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

       

       

      VM Regions Near 0:

      -->

          __TEXT                 0000000100000000-0000000100003000 [   12K] r-x/rwx SM=COW  /Applications/Adobe Premiere Elements 12/*/Adobe Premiere Elements.app/Contents/MacOS/Adobe Premiere Elements

       

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   libsystem_kernel.dylib                  0x00007fff930b7292 __kill + 10

      1   com.adobe.dvacore.framework             0x000000010018a1da (anonymous namespace)::SignalHandler(int, __siginfo*, void*) + 314

      2   libsystem_platform.dylib                0x00007fff8e7125aa _sigtramp + 26

      3   com.adobe.UIFramework.framework          0x00000001016b0dcf UIF::DC::DC(int, int) + 63

      4   com.adobe.Workspace.framework           0x00000001067daccf WSP::ViewContainer::UpdateContainerSize(ASL::ParamRect<int> const&, UIF::ViewBase*) + 6813

      5   com.adobe.Workspace.framework           0x00000001067d94e9 WSP::ViewContainer::UpdateContainerSize(ASL::ParamRect<int> const&, UIF::ViewBase*) + 695

      6   com.adobe.Workspace.framework           0x00000001067d9713 WSP::ViewContainer::UpdateContainerSize(ASL::ParamRect<int> const&, UIF::ViewBase*) + 1249

      7   com.adobe.HandlerEffectControls.framework          0x00000001091e37b5 0x109160000 + 538549

      8   com.adobe.HandlerEffectControls.framework          0x00000001091e82bf UIF::WindowImpl::SetPositionAndSize(ASL::ParamRect<int> const&) + 479

      9   com.adobe.ASLMessaging.framework          0x0000000101a6e227 ASL::Broadcaster::BroadcastMessageInner(ASL::Broadcaster::ListenerRecord const&, ASL::Message const&) + 39

      10  com.adobe.Startup.framework             0x0000000104d2ee26 0x104d2a000 + 20006

      11  com.adobe.ASLMessaging.framework          0x0000000101a6f861 ASL::Broadcaster::BroadcastMessage(ASL::Message const&) + 1565

      12  com.adobe.ASLMessaging.framework          0x0000000101a7cf92 ASL::StationUtils::BroadcastMessage(dvacore::utility::ImmutableString const&, ASL::Message const&) + 66

      13  com.adobe.dvacore.framework             0x00000001000f4687 dvacore::threads::(anonymous namespace)::FunctionQueue::ExecuteOneFunction(boost::shared_ptr<dvacore::threads::(anonym ous namespace)::FunctionQueue>, bool) + 151

      14  com.adobe.dvacore.framework             0x00000001000f4a3a dvacore::threads::(anonymous namespace)::EventLoopAdaptor::FlushFromEventLoopThread() + 272

      15  com.adobe.SweetPeaSupport.framework          0x00000001035c78de ML::SweetPeaSupport::Shutdown() + 30

      16  com.adobe.TransmitHost.framework          0x000000010548b6d5 ML::TerminateTransmitHost() + 597

      17  com.adobe.Mezzanine.framework           0x00000001042c1eb1 MZ::Initializer::~Initializer() + 595

      18  com.adobe.Mezzanine.framework           0x00000001042c1fef MZ::Initializer::~Initializer() + 913

      19  com.adobe.Mezzanine.framework           0x00000001042c9201 MZ::Initializer::Initializer(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 1987

      20  com.adobe.Mezzanine.framework           0x00000001042c1c2b MZ::Initializer::~Initializer() + 33

      21  com.adobe.Frontend.framework            0x0000000104bbaa91 boost::system::system_error::what() const + 163589

      22  com.adobe.Frontend.framework            0x0000000104bbb1a9 boost::system::system_error::what() const + 165405

      23  com.adobe.Frontend.framework            0x0000000104bbaa18 boost::system::system_error::what() const + 163468

      24  com.adobe.Frontend.framework            0x0000000104bef917 AppMain + 823

      25  com.adobe.Startup.framework             0x0000000104d30308 Run + 168

      26  com.adobe.Adobe Premiere Elements-12.0          0x0000000100002843 0x100000000 + 10307

      27  com.adobe.Adobe Premiere Elements-12.0          0x000000010000255c 0x100000000 + 9564