1 Reply Latest reply on Dec 15, 2013 10:12 AM by sjpt

    Managing my authorized ebook devices

    Shantipur

      How do I locate a list of my Adobe ebook authorized  devices? I'm getting the message that i have too  many devices registers to my Adobe  ebook account. How many devices am I llowed to authorize? Where's the list on the Adobe website that I can access and control my devices?

        • 1. Re: Managing my authorized ebook devices
          sjpt Level 4

          You are allowed up to 6 (including computers, tablets, ereaders)

          Unfortunately, Adobe haven’t got round to an admin website for viewing and editing authorizations.

          They seem to treat their DRM as a fifth rate citizen ~ poor infrastructure and terrible software.

          So ...

           

           

          Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html,

          or as a slight short cut try http://helpx.adobe.com/contact.html?product=digital-editions&topic=using-my-product-or-ser vice

          Click on 'I still need help' and then you should see 'Chat with an Agent' at the bottom of the page.

          'Ask our experts' will indeed just lead you back to this forum.

          Sometimes you will get ‘Sorry! All agents are busy— please check back soon.’

          Don’t refresh the page, just hang on and it should eventually go to ‘Chat Now, and agent is available’.

           

           

          They can reset your authorizations, and then you must reauthorize any devices you still need.

          (Unfortunately, Adobe haven’t got round to an admin website for viewing and editing authorizations.)

           

           

          Some of the representatives haven't been properly trained and don't know what to do (and claim there is nothing they can do);

          in that case the only way seems to be to give up that chat and try another session hoping for a properly trained representative.

           

           

          If your problem is with another device using Overdrive, Bluefire, Aldiko or similar third party app, it is recommended not to mention that app when on the chat, just mention that you have run out of authorizations  (E_ACT_TOO_MANY_ACTIVATIONS) .  Thanks to AJP_Bear for that tip.