1 Reply Latest reply on Dec 15, 2013 4:03 PM by sjpt

    Keep getting 'NOT READY' error message when trying to re-authorize my computer after a hard drive re

    otjocelyncampbell

      need help, very frustrated

      can not get it to work

      also having trouble with Reader, I get a message that the book can not be downloaded because it is already in my library but it does not appear and so I am unable to read it

        • 1. Re: Keep getting 'NOT READY' error message when trying to re-authorize my computer after a hard drive re
          sjpt Level 4

          also having trouble with Reader  Do you mean with ADE (Adobe Digital Editions), or with an ereader device.

           

          Might be worth double-checking your authorization.

           

          If that doesn't help, post back with more detail.

           

          ~~~~~

          Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

          Uninstalling and reinstalling does not help.

          Unfortunately, it often then gives misleading error messages about what is wrong.

          A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

           

           

          This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

          Restart ADE, and then reauthorize with your (old) Adobe ID.

           

           

          In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0