1 Reply Latest reply on Dec 15, 2013 4:00 PM by sjpt

    Digital Editions 2.01 MAC - authorization problem

    TSemmel

      Hi,

       

      need help. My ebooks running on my iMAC. A few days ago I had to re-setup my MacBook. Afterwards I was not able to read my

      ebooks. Now I have authorized my MacBook, but I always reveive the following message:

       

      "Download impossible: Problems to get license. Communication problem with license server: E_ACT_NOT_READY"

       

      Can anybody help me with that issue. I have re-downloaded the .acsm file from the publisher. But it doesn´t work.

       

      Thanks for your help.

       

      Best regards

       

      Thomas

        • 1. Re: Digital Editions 2.01 MAC - authorization problem
          sjpt Level 4

          Probably as below; this often happens with reinstall.

          (Adobe have only known about the issue for about two years)

           

           

          ~~~~~

          Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

          Uninstalling and reinstalling does not help.

          Unfortunately, it often then gives misleading error messages about what is wrong.

          A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

           

           

          This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

          Restart ADE, and then reauthorize with your (old) Adobe ID.

           

           

          In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0