Please advise us of your operating system (also is it 32 bit or 64 bit).
Have you got the latest version of Quicktime from Apple?
Have you set your computer to receive Microsoft Updates as well as Windows Updates and have you installed all of the updates?
How much RAM do you have and which graphics card do you have installed?
My operatng system is Windows 7. 64 bit
I have the latest version of Quicktime installed
Microsoft and windows are set to receive updates every day.
I have 16Gb of Ram
I do not have a graphics card as the graphics is part of the CPU when purchased. This has not stopped me downloading videos via other video formats
When you go to the Windows 7 64 bit Device Manager/Display Adapters, what does it list under that category? Please include that in your reply to SG's question "which graphics card do you have installed?"
Has the link content referenced by Hunt (post 2) been of any help to you? Have you tried any of the suggestions in that thread?
Sorry but you are talking to someone who switches on a computer and expects it to work. Unfortunately your question regarding device managers and display adapters is all foreign to me. I do not have a specific graphics card but have viewed movies in other programmes. I have worked with elements for some time now and only have this issue with premier elements.
I have tried various methods suggested but they seem to lead down to paths requiring me to clean the computer by removing thousands of files.
I have a feeling there is some incompatibility between 32 bit and 64 bit loading but not sure yet where.