3 Replies Latest reply on Dec 18, 2013 5:53 AM by JJMack

    Win error: PS CS6 stopped to work while working in 3D

    MarkWD

      Hello,

      I got a new PC 10 days ago, then I buyed Adobe CS6 Web/Design Premium.

       

      I often use the 3D because I import .obj files, then I painted them using PS4 and, since a couple days, the new PS6.

       

      Before to tell problems I encountered, I would tell you what PC I have:

       

      Motherboard z87 plus 1150 USB3

      Processor Intel i7 4770K 3,5 Ghz 1155

      RAM 16 Gb (8Gbx2 Dual Channel) Kingston HYPERX 1600

      Video Card Asus NVIDIA Ge Force GTX 780 3GB

      SSD 250 Gb 2,5" Samsung Evo

      HD 2 Tb 3,5" Western Digital 64Mb 7200

       

      Today I got two errors: the first one was, once I painted a 3d object and saved it on my HD, when I went to reopen it, an error message appeared (sorry for the mismatching translation, I'm using the italian version): "Impossible to complete the command because the RAM memory is not enough".

       

      I have 16GB RAM and 4GB on my video card... Not enough memory?

       

      So I restarted from the beginning, I reimported the .obj file I made with Blender and, this time, while painting it, another new error appeared: "Adobe Photoshop CS6 stopped to work - Windows: there was a problem that prevents the proper functioning of the program. Is there's a solution available, the program will be closed and an automatic notification will be sent".

       

      Actually the only way to go ahead with my work was to reinstall PS CS4. But I just bought the CS6, it would be appreciated if it properly works.

       

      Any idea? Thank you in advance for any kind solution.

       

      Marco Orlandoni - Italy

        • 1. Re: Win error: PS CS6 stopped to work while working in 3D
          Curt Y Level 7

          Open up preferences/performance and see if your 16g is recognized.  If it is only 4g you may be using 32 bit version.

           

          Also open Help/Sys Info and see if video card is recgonized.  Best to disable Intel chip gpu if you have one.

          • 2. Re: Win error: PS CS6 stopped to work while working in 3D
            MarkWD Level 1

            Hello Curt, and thank you for your reply.

             

            I checked out what you told me, and here's a screenshot of the Performance Panel:

             

            preferenze_prestazioni.jpg

             

            Memory is fully recognized, and in the low-right corner you can see my graphic card is recognized as well. Anyway I went in Help -> System, and here's the first results (I cut out all the unnecessary items, and sorry it is in italian, but I guess it's all understandable):

             

            ---------------------------------------------------------------

            Adobe Photoshop versione: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64

            Sistema operativo: Windows 7 64 bit

            Versione: 6.1 Service Pack 1

            Architettura di sistema: Famiglia CPU Intel:6, Modello:12, Stepping:3 con MMX, Intero SSE, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

            Conteggio processore fisico: 4

            Conteggio processore logico: 8

            Velocità processore: 3498 MHz

            Memoria incorporata: 16322 MB

            Memoria disponibile: 13352 MB

            Memoria disponibile per Photoshop: 14699 MB

            Memoria usata da Photoshop: 72 %

            Dimensioni porzioni immagine: 128 K

            Livelli cache immagine: 4

            Disegno OpenGL: attivato.

            OpenGL - Modalità disegno: Avanzata

            OpenGL - Consenti modalità normale: True.

            OpenGL - Consenti modalità avanzata: True.

            OpenGL - Consenti GPU precedenti: Non rilevato.

            Produttore scheda video: NVIDIA Corporation

            Modulo di rendering scheda video: GeForce GTX 780/PCIe/SSE2

            Monitor: 1

            Visualizza limiti:=  alto: 0, sinistra: 0, basso: 1050, destra: 1680

            Numero scheda video: 1

            Scheda video: NVIDIA GeForce GTX 780

            OpenCL Non disponibile

            Versione driver: 9.18.13.3182

            Data driver: 20131111000000.000000-000

            Driver scheda video: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

            Modalità video: 1680 x 1050 x 4294967296 colori

            Didascalia scheda video: NVIDIA GeForce GTX 780

            Memoria scheda video: 3072 MB

            -------------------------------------------------------------------------

             

            Anyway, the problem is still there and I don't know what to do. I wish you or someone can help me.

             

            Thank you everyone for any furhter reply.

            • 3. Re: Win error: PS CS6 stopped to work while working in 3D
              JJMack Most Valuable Participant

              Check your Windows Reliability History look for a Photoshop failure and double click it to see if you can see where in Photoshop the failure is. It may help you see in its in your display driver or Photoshop 3D engine or in Photoshop itself.

              Capture.jpg