11 Replies Latest reply on Dec 18, 2013 10:44 PM by SG...

    NEW to CC

    Aosbornephoto

      I just downloaded Adobe Photoshop CC. I love the interface and new options. However, when I went in to edit my first picture, the screen glitches terribly. colors change and at one point, the screen went black. Please tell me if there is a reason this is doing this. It's making it terribly hard to work with.

        • 1. Re: NEW to CC
          Ken G. Rice Adobe Employee

          Moved from the Creative Cloud to the Photoshop forum. They will be able to help you here.

          • 2. Re: NEW to CC
            Trevor.Dennis Adobe Community Professional (Moderator)

            Sound slike a classic video card driver issue.

             

            What operating system?  What computer hardware including graphics card?  Or just go to the card maker's site and check for updates.

            • 3. Re: NEW to CC
              Chuck Uebele Adobe Community Professional & MVP

              This sounds like a problem that a lot of people have been having due to their graphic card driver needing to be updated.

              • 4. Re: NEW to CC
                Trevor.Dennis Adobe Community Professional (Moderator)

                I'd also hazard a guess that the OP is using Windows 8

                • 5. Re: NEW to CC
                  Aosbornephoto Level 1

                  I have windows 8 and i just went in and updated the driver to my graphics card :/ still doing it.

                  • 6. Re: NEW to CC
                    SG... Adobe Employee

                    Hi,

                     

                    Can you go to Help> System Info... and paste the text in a reply post?

                     

                    Did you update the driver from the video card manufacturer's site, or via Device Manager?

                     

                    regards,

                    steve

                    • 7. Re: NEW to CC
                      Aosbornephoto Level 1

                      I updated from their website :/

                      • 8. Re: NEW to CC
                        Aosbornephoto Level 1

                        Adobe Photoshop Version: 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00) x32

                        Operating System: Windows 8 64-bit

                        Version: 6.2

                        System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2

                        Physical processor count: 2

                        Processor speed: 2794 MHz

                        Built-in memory: 4010 MB

                        Free memory: 1997 MB

                        Memory available to Photoshop: 3255 MB

                        Memory used by Photoshop: 60 %

                        Image tile size: 128K

                        Image cache levels: 4

                        Display: 1

                        Display Bounds: top=0, left=0, bottom=1080, right=1920

                        OpenGL Drawing: Enabled.

                        OpenGL Allow Old GPUs: Not Detected.

                        OpenGL Drawing Mode: Advanced

                        OpenGL Allow Normal Mode: True.

                        OpenGL Allow Advanced Mode: True.

                        NumGPUs=1

                        gpu[0].OGLVersion="3.0"

                        gpu[0].MemoryMB=1781

                        gpu[0].RectTextureSize=8192

                        gpu[0].Renderer="Intel(R) HD Graphics"

                        gpu[0].RendererID=258

                        gpu[0].Vendor="Intel"

                        gpu[0].VendorID=32902

                        gpu[0].HasNPOTSupport=1

                        gpu[0].DriverVersion="9.17.10.2792"

                        gpu[0].Driver="igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32"

                        gpu[0].DriverDate="20120704000000.000000-000"

                        gpu[0].CompileProgramGLSL=1

                        gpu[0].TestFrameBuffer=1

                        gpu[0].OCLSupported=0

                        gpu[0].CUDASupported=0

                        gpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.30 - Intel Build 9.17.10.2792"

                        gpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1447]

                        gpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

                        gpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]

                        gpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

                        gpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

                        gpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

                        gpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[512]

                        gpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[1024]

                        gpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[41]

                        gpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

                        gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

                        gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

                        gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

                        gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

                        gpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

                        gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

                        gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

                        gpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

                        gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

                        gpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0

                        Serial number: 96040835205499223616

                        Application folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CC\

                        Temporary file path: C:\Users\Amanda\AppData\Local\Temp\

                        Photoshop scratch has async I/O enabled

                        Scratch volume(s):

                          Startup, 912.4G, 616.7G free

                        Required Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CC\Required\Plug-Ins\

                        Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CC\Plug-ins\

                         

                         

                        Installed components:

                           ACE.dll   ACE 2013/07/14-12:09:50   79.543790   79.543790

                           adbeape.dll   Adobe APE 2013/02/04-09:52:32   0.1160850   0.1160850

                           AdobeLinguistic.dll   Adobe Linguisitc Library   7.0.0  

                           AdobeOwl.dll   Adobe Owl 2013/03/03-12:10:08   5.0.13   79.533484

                           AdobePDFL.dll   PDFL 2013/03/13-12:09:15   79.499517   79.499517

                           AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1786  

                           AdobeXMP.dll   Adobe XMP Core 2013/03/13-12:09:15   79.151481   79.151481

                           AdobeXMPFiles.dll   Adobe XMP Files 2013/03/13-12:09:15   79.151481   79.151481

                           AdobeXMPScript.dll   Adobe XMP Script 2013/03/13-12:09:15   79.151481   79.151481

                           adobe_caps.dll   Adobe CAPS   7,0,0,21  

                           AGM.dll   AGM 2013/07/14-12:09:50   79.543790   79.543790

                           ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,31  

                           aif_core.dll   AIF   5.0   79.534508

                           aif_ocl.dll   AIF   5.0   79.534508

                           aif_ogl.dll   AIF   5.0   79.534508

                           amtlib.dll   AMTLib   7.0.0.169 BuildVersion: 7.0; BuildDate: Mon Apr 8 2013 2:31:50)   1.000000

                           ARE.dll   ARE 2013/07/14-12:09:50   79.543790   79.543790

                           AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

                           AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                           Bib.dll   BIB 2013/07/14-12:09:50   79.543790   79.543790

                           BIBUtils.dll   BIBUtils 2013/07/14-12:09:50   79.543790   79.543790

                           boost_date_time.dll   DVA Product   7.0.0  

                           boost_signals.dll   DVA Product   7.0.0  

                           boost_system.dll   DVA Product   7.0.0  

                           boost_threads.dll   DVA Product   7.0.0  

                           cg.dll   NVIDIA Cg Runtime   3.0.00007  

                           cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                           CIT.dll   Adobe CIT   2.1.6.30929   2.1.6.30929

                           CITThreading.dll   Adobe CITThreading   2.1.6.30929   2.1.6.30929

                           CoolType.dll   CoolType 2013/07/14-12:09:50   79.543790   79.543790

                           dvaaudiodevice.dll   DVA Product   7.0.0  

                           dvacore.dll   DVA Product   7.0.0  

                           dvamarshal.dll   DVA Product   7.0.0  

                           dvamediatypes.dll   DVA Product   7.0.0  

                           dvaplayer.dll   DVA Product   7.0.0  

                           dvatransport.dll   DVA Product   7.0.0  

                           dvaunittesting.dll   DVA Product   7.0.0  

                           dynamiclink.dll   DVA Product   7.0.0  

                           ExtendScript.dll   ExtendScript 2013/03/21-12:10:31   79.535742   79.535742

                           FileInfo.dll   Adobe XMP FileInfo 2013/03/19-12:09:02   79.151561   79.151561

                           filter_graph.dll   AIF   5.0   79.534508

                           icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                           icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                           imslib.dll   IMSLib DLL   7.0.0.116  

                           JP2KLib.dll   JP2KLib 2013/02/19-12:28:44   79.248139   79.248139

                           libeay32.dll   The OpenSSL Toolkit   0.9.8g  

                           libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                           libiomp5md.dll   Intel(R) OMP Runtime Library   5.0  

                           libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                           LogSession.dll   LogSession   2.1.2.1785  

                           mediacoreif.dll   DVA Product   7.0.0  

                           MPS.dll   MPS 2013/03/15-13:25:52   79.535029   79.535029

                           msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.8428  

                           msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                           msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                           msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0  

                           msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.8428  

                           msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                           msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                           msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4  

                           msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.8428  

                           msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                           PatchMatch.dll   PatchMatch 2013/06/11-12:08:08   79.542390   79.542390

                           pdfsettings.dll   Adobe PDFSettings   1.04  

                           Photoshop.dll   Adobe Photoshop CC   CC  

                           Plugin.dll   Adobe Photoshop CC   CC  

                           PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (32 bit)   4.0.1.34  

                           PSArt.dll   Adobe Photoshop CC   CC  

                           PSViews.dll   Adobe Photoshop CC   CC  

                           SCCore.dll   ScCore 2013/03/21-12:10:31   79.535742   79.535742

                           ScriptUIFlex.dll   ScriptUIFlex 2013/03/21-12:10:31   79.535742   79.535742

                           shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300  

                           ssleay32.dll   The OpenSSL Toolkit   0.9.8g  

                           svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                           tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  

                           tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  

                           updaternotifications.dll   Adobe Updater Notifications Library   7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   7.0.1.102

                           WRServices.dll   WRServices Mon Feb 25 2013 16:09:10   Build 0.19078   0.19078

                         

                         

                         

                         

                        Required plug-ins:

                         

                         

                           3D Studio 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                           Accented Edges 14.1.2

                           Adaptive Wide Angle 14.1.2

                           Angled Strokes 14.1.2

                           Average 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                           Bas Relief 14.1.2

                           BMP 14.1.2

                           Camera Raw 8.3

                           Camera Raw Filter 8.3

                           Chalk & Charcoal 14.1.2

                           Charcoal 14.1.2

                           Chrome 14.1.2

                           Cineon 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                           Clouds 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                           Collada 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                           Color Halftone 14.1.2

                           Colored Pencil 14.1.2

                           CompuServe GIF 14.1.2

                           Conté Crayon 14.1.2

                           Craquelure 14.1.2

                           Crop and Straighten Photos 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                           Crop and Straighten Photos Filter 14.1.2

                           Crosshatch 14.1.2

                           Crystallize 14.1.2

                           Cutout 14.1.2

                           Dark Strokes 14.1.2

                           De-Interlace 14.1.2

                           Dicom 14.1.2

                           Difference Clouds 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                           Diffuse Glow 14.1.2

                           Displace 14.1.2

                           Dry Brush 14.1.2

                           Eazel Acquire 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                           Embed Watermark 4.0

                           Entropy 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                           Extrude 14.1.2

                           FastCore Routines 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                           Fibers 14.1.2

                           Film Grain 14.1.2

                           Filter Gallery 14.1.2

                           Flash 3D 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                           Fresco 14.1.2

                           Glass 14.1.2

                           Glowing Edges 14.1.2

                           Google Earth 4 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                           Grain 14.1.2

                           Graphic Pen 14.1.2

                           Halftone Pattern 14.1.2

                           HDRMergeUI 14.1.2

                           IFF Format 14.1.2

                           Ink Outlines 14.1.2

                           JPEG 2000 14.1.2

                           Kurtosis 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                           Lens Blur 14.1.2

                           Lens Correction 14.1.2

                           Lens Flare 14.1.2

                           Liquify 14.1.2

                           Matlab Operation 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                           Maximum 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                           Mean 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                           Measurement Core 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                           Median 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                           Mezzotint 14.1.2

                           Minimum 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                           MMXCore Routines 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                           Mosaic Tiles 14.1.2

                           Multiprocessor Support 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                           Neon Glow 14.1.2

                           Note Paper 14.1.2

                           NTSC Colors 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                           Ocean Ripple 14.1.2

                           Oil Paint 14.1.2

                           OpenEXR 14.1.2

                           Paint Daubs 14.1.2

                           Palette Knife 14.1.2

                           Patchwork 14.1.2

                           Paths to Illustrator 14.1.2

                           PCX 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                           Photocopy 14.1.2

                           Photoshop 3D Engine 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                           Photoshop Touch 14.0

                           Picture Package Filter 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                           Pinch 14.1.2

                           Pixar 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                           Plaster 14.1.2

                           Plastic Wrap 14.1.2

                           PNG 14.1.2

                           Pointillize 14.1.2

                           Polar Coordinates 14.1.2

                           Portable Bit Map 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                           Poster Edges 14.1.2

                           Radial Blur 14.1.2

                           Radiance 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                           Range 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                           Read Watermark 4.0

                           Reticulation 14.1.2

                           Ripple 14.1.2

                           Rough Pastels 14.1.2

                           Save for Web 14.1.2

                           ScriptingSupport 14.1.2

                           Shake Reduction 14.1.2

                           Shear 14.1.2

                           Skewness 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                           Smart Blur 14.1.2

                           Smudge Stick 14.1.2

                           Solarize 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                           Spatter 14.1.2

                           Spherize 14.1.2

                           Sponge 14.1.2

                           Sprayed Strokes 14.1.2

                           Stained Glass 14.1.2

                           Stamp 14.1.2

                           Standard Deviation 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                           STL 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                           Sumi-e 14.1.2

                           Summation 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                           Targa 14.1.2

                           Texturizer 14.1.2

                           Tiles 14.1.2

                           Torn Edges 14.1.2

                           Twirl 14.1.2

                           Underpainting 14.1.2

                           Vanishing Point 14.1.2

                           Variance 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                           Variations 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                           Water Paper 14.1.2

                           Watercolor 14.1.2

                           Wave 14.1.2

                           Wavefront|OBJ 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                           WIA Support 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                           Wind 14.1.2

                           Wireless Bitmap 14.1.2 (14.1.2 20130923.r.427 2013/09/23:23:00:00)

                           ZigZag 14.1.2

                         

                         

                        Optional and third party plug-ins: NONE

                         

                         

                        Plug-ins that failed to load: NONE

                        Flash:

                           Adobe Exchange

                           Kuler

                        Installed TWAIN devices: NONE

                        • 9. Re: NEW to CC
                          Level 7

                          That is a known bug in Windows 8.

                          Updating your video card driver from the GPU maker's website usually solves it, or setting the Photoshop GPU mode to Basic if you can't update your drivers for some reason.

                          • 10. Re: NEW to CC
                            Aosbornephoto Level 1

                            Can you tell me how to change it to Basic??

                            • 11. Re: NEW to CC
                              SG... Adobe Employee

                              Hi,

                               

                              From http://helpx.adobe.com/photoshop/kb/photoshop-cs6-gpu-faq.html

                                                                       GPU/OpenGL preferences in Photoshop CS6

                               

                              The advantages of using a compatible video card (GPU) with Photoshop are that you can experience better performance and more features. Problems can occur if you have an older video card with limited VRAM. They can also occur if you use other programs that use the GPU at the same time as Photoshop.

                               

                                • Choose Edit > Preferences (Windows) or Photoshop > Preferences (Mac OS). 

                                   

                                • In the Performance panel, make sure that Use Graphics Processor is selected in GPU Settings. 

                                   

                                • Click Advanced Settings and specify the following options: 

                                   

                                  Mode > Basic

                                  Uses the least amount of GPU memory and enables basic OpenGL features.

                                   

                                   

                                  Mode > Normal

                                  Uses more GPU memory and enables GPU-based color matching, tone mapping, and checkerboard blending.

                                   

                                   

                                  Mode > Advanced

                                  Provides the benefits of Normal mode as well as newer OpenGL advances that can result in improved performance.