23 Replies Latest reply: Jan 9, 2014 8:27 PM by jeffweiss91234 RSS

    Bridge Crashes on startup.  How to get it to run?

    jeffweiss91234

      With CS6 on Win7 64b or 32b, Bridge crashes on startup (output listed below).  From browsing discussions, I suspected it has something to do with admin priviledges so I set it to run as administrator in my account for both 64b and 32b.  Now it doesn't crash; it just doesn't start period.

      What do you have to do to get Bridge to actually run in Win7 (never used it before but need it now)?  It works fine on my XP SP3 Laptop.

      Actually I just need Bridge to open a jpg in Camera Raw or to open Camera Raw, in general.  Is there any way to do those two things without having to have Bridge run?
      Thanks,

      Jeff

       

      Crash INFO:

      Problem Event Name:APPCRASH
        Application Name:Bridge.exe
        Application Version:5.0.2.4
        Application Timestamp:50d9a019
        Fault Module Name:Bridge.exe
        Fault Module Version:5.0.2.4
        Fault Module Timestamp:50d9a019
        Exception Code:c0000005
        Exception Offset:000000000036af69
        OS Version:6.1.7601.2.1.0.256.48
        Locale ID:1033
        Additional Information 1:dca5
        Additional Information 2:dca5eef3eb4639786ac397e2f866e6e1
        Additional Information 3:4199
        Additional Information 4:4199b882f4916698ed37542ab754498a
        • 1. Re: Bridge Crashes on startup.  How to get it to run?
          Curt Y Community Member

          It can be a permissoin problem.  Right click on Bridge icon and choose "run as administrator".  This gives you a few more permissions than just being adminintrator.

          • 2. Re: Bridge Crashes on startup.  How to get it to run?
            jeffweiss91234 Community Member

            Thanks, Curt-

            I just tried that but it didn't work either.  I instantly got a windows error message titled "Adobe Bridge CS6", however, saying

             

            Adobe Bridge CS6 has stopped working

             

            so it's still unable to start.

            -Jeff

            • 3. Re: Bridge Crashes on startup.  How to get it to run?
              Curt Y Community Member

              Reset preferences.  Hold Crtl kye and start Bridge.  You should get a reset window.  Choose all 3.

              • 4. Re: Bridge Crashes on startup.  How to get it to run?
                jeffweiss91234 Community Member

                Curt-

                Reset which preferences? THere are quite a few and I found none related to Bridge.  I'd rather not reset all of them since that would be a lot of work to get them back (reinstallation might be easier if it saves the preferences).  If I hold ctrl down and double click Bridge.exe nothing happens.  If I just double click Bridge.exe I get the windows instant "program stopped working". 

                -Jeff

                • 5. Re: Bridge Crashes on startup.  How to get it to run?
                  Curt Y Community Member

                  To reset preferences hold down the ctrl key and start Bridge.  This is first aid for bridge.  Nothing said about double clicking.

                  • 6. Re: Bridge Crashes on startup.  How to get it to run?
                    Curt Y Community Member

                    Best to click on Bridge icon on desktop.

                    • 7. Re: Bridge Crashes on startup.  How to get it to run?
                      jeffweiss91234 Community Member

                      I don't have a Bridge icon on the desktop.  If I hold ctrl and click once on the Bridge.exe file nothing happens.  No reset window.   Ditto for bridge in the Windows Start Programs, ditto for Bridge in the file dropdown in CS6.   If I double click on Bridge.exe with Ctrl held, I get the usual instaneous message "Program has stopped running".   Googling, I noticed many postings on Bridge not starting in Photoshop but don't see any solutions. Very frustrating for such an expensive program.

                      -Jeff

                      • 8. Re: Bridge Crashes on startup.  How to get it to run?
                        Omke Oudeman Community Member

                        Googling, I noticed many postings on Bridge not starting in Photoshop but don't see any solutions. Very frustrating for such an expensive program.

                         

                         

                        I know when it is not working it can be very frustrating, but in fact Bridge comes for free with Photoshop or other Suite applications…

                         

                        As a Mac user I'm on thin ice here but to me all you did write sounds like an install procedure gone wrong or you did mix up 64 and 32 bit installations. If nothing seems to work the best way would be a complete uninstall using the official uninstallers and follow this by running the Adobe Clean Tool. Then reinstall again.

                         

                        Here is a link to the cleaner tool but first read the manual carefully and be sure to back up any custom settings like actions, templates and third party filter etc etc.

                         

                        http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

                        • 9. Re: Bridge Crashes on startup.  How to get it to run?
                          Curt Y Community Member

                          I have Win7.  I have gone to the file location of Bridge.exe and right clicked and put icon on desktop.  I also have Bridge pinned to Taskbar on bottom of screen. 

                           

                          Holding down the Crtl key and double clicking on the desktop icon brings up the reset window.  Holding down the Ctrl key and a single click on the Taskbar icon brings up the reset window.

                           

                          Beware: the window open on the desktop, so if you have other programs open you will not see it.  Minimize all programs so you see just desk top.

                           

                          I have had poor luck in past (sometimes yes, sometimes no) at getting the reset window to work from Bridge.exe in the programs menu.

                           

                          And yes, it the normal does not work follow Omke's advice and uninstall, run the cleaner, and reinstall.

                           

                          Also, only one version of bridge can run at same time, so if you have one running in background (open Task Manager) it will not work.

                          • 10. Re: Bridge Crashes on startup.  How to get it to run?
                            Gusstav Community Member

                            Sorry to not give a solution, only a few more inputs:

                            Run in Win 8.1 x64: Same result. Tried reset (with ctrl key): no cigar. Uninstalled/restarted/installed: No cigar. No "extra" Bridge running in bakcground.

                            In my case I can start the program, point to a folder, but when I try to open it: "Adobe Bridge has stopped working".

                            EventData

                             




                            Bridge.exe



                            6.0.1.6



                            51df8e41



                            dvacore.dll



                            7.0.0.0



                            51df8ebb



                            c0000005



                            000000000003e4d2



                            1370



                            01cf00c7a93ee26e



                            C:\Program Files\Adobe\Adobe Bridge CC (64 Bit)\Bridge.exe



                            C:\Program Files\Adobe\Adobe Bridge CC (64 Bit)\dvacore.dll



                            e83b40f9-6cba-11e3-be75-0026833262d0
                            • 11. Re: Bridge Crashes on startup.  How to get it to run?
                              jeffweiss91234 Community Member

                              UPDATE 1/6/14
                              I just worked with Adobe Tech Support and was able to start Bridge CS6 from Photoshop CS6 (and it acted normally) BUT ONLY AFTER HAVING ME LOGIN TO MY WIN7 64bit SYSTEM AS ADMINISTRATOR.  He said there is something wrong with the way my normal account is set up on my system but wouldn't/couldn't say what that was.  DOES ANYONE KNOW WHAT IS REQUIRED IN ACCOUNT SET-UP FOR BRIDGE CS6 TO WORK IN WIN7 64b?  (It works just fine on my laptop with XP SP3 where I run it from my normal account).

                               

                              Thanks,

                              Jeff

                              • 12. Re: Bridge Crashes on startup.  How to get it to run?
                                Curt Y Community Member

                                Gusstav wrote:

                                 

                                 

                                Run in Win 8.1 x64: Same result. Tried reset (with ctrl key): no cigar. Uninstalled/restarted/installed: No cigar.

                                It is extrememly rare that resetting preferences with the ctrl key will not work, it done properly.

                                 

                                An uninstall and reinstall rarely solves anything, especially if you do not run Adobe CC Cleaner.  Try that.

                                • 13. Re: Bridge Crashes on startup.  How to get it to run?
                                  Curt Y Community Member

                                  jeffweiss91234 wrote:

                                   

                                  DOES ANYONE KNOW WHAT IS REQUIRED IN ACCOUNT SET-UP FOR BRIDGE CS6 TO WORK IN WIN7 64b?  (It works just fine on my laptop with XP SP3 where I run it from my normal account).

                                   

                                  Thanks,

                                  Jeff

                                  That is set by the OS and initial setup.   You said teck support has it running now.  So you OK?

                                  • 14. Re: Bridge Crashes on startup.  How to get it to run?
                                    jeffweiss91234 Community Member

                                    Thanks, Curt.

                                    Bridge CS6 only works if I log into the Win7 machine as ADMINISTRATOR.  I'd like to be able to run it also in my standard login account.  I do have both Bridge CS6 and PS CS6 set to run as Administrator but that apparently is not sufficient and some other settings for my normal account need to be changed to do that (according to the tech) but I don't know what and he wouldn't/couldn't say. Switching users to Administrator just to run Bridge is not a very handy situation.

                                    -Jeff

                                    • 15. Re: Bridge Crashes on startup.  How to get it to run?
                                      Curt Y Community Member

                                      Are you running this from an external drive?  If so this is an OS deal and not sure how else to deal with this.

                                      • 16. Re: Bridge Crashes on startup.  How to get it to run?
                                        jeffweiss91234 Community Member

                                        No, it's my standard disk drive in the computer.  Also I just checked my account settings and there only seems to be one: standard or administrator.  Both accounts are set to administrator, yet Bridge CS6 only works on the Administrator account and not my own account, also with administrator settings.   Driving me nuts.

                                        -Jeff

                                        • 17. Re: Bridge Crashes on startup.  How to get it to run?
                                          Curt Y Community Member

                                          Do a little browsing on net about OS permission.  Even a hard drive from a different computer can have a different user name so you need permission to write to it.  Starting in Admin. mode is one way to do this.

                                          • 18. Re: Bridge Crashes on startup.  How to get it to run?
                                            jeffweiss91234 Community Member

                                            All the software is on the same drive which is the only and original disk drive connected to the computer so I don't think it has anything to do with external drives.  Its just that the problem occurs when I'm logged into the user account but not in the administrator account, even though both accounts are set to "administrator" privilege. I see no other account settings to choose in control panel but 'standard' and 'administrator' when logged into either account.  Adobe tech support (today's unsuccessful session) says I need to reload Bridge CS6 but there is no separate module to do that. That means to uninstall/reinstall the whole PS CS6 package which I am loath to do because of all the plugin's and preferences that I have would take days to reconstitute (and if it is a OS problem with my account settings rather than Adobe, it's not clear that would even fix the problem).  I have no other application that has any trouble running in this user account, so I think Adobe Bridge must be asking to do something very special that requires a higher admin privilege not granted to my user account.

                                            -Jeff

                                            • 19. Re: Bridge Crashes on startup.  How to get it to run?
                                              Curt Y Community Member

                                              Look at the correct answer for this post.  http://forums.adobe.com/thread/957401?tstart=0

                                               

                                              It tells you your drive owenership.  I am running out of ideas.

                                               

                                              If you do uninstall CS6 run the Adobe Script cleaner also, then reinstall.

                                              • 20. Re: Bridge Crashes on startup.  How to get it to run?
                                                jeffweiss91234 Community Member

                                                Thanks, Curt-

                                                I will try to follow that as much as I can, with trepidation, and give my user account 'full control' of the hard drive, or at least of the known CS6 folders, and see if that fixes my problem.   Unstalling CS6, using the Adobe clean, and reinstalling with the same distn file that automatically created this situation also looks like it is fraught with difficulties and no guarentee of success.   

                                                -Jeff

                                                • 21. Re: Bridge Crashes on startup.  How to get it to run?
                                                  jeffweiss91234 Community Member

                                                  I gave my user account 'full control' of the hard drive, instead of read/write, but it made absolutely no difference whatsoever.  I did notice when I did that and it went through all the subdirectories to change the permissions, that it was denied access to the key directories like Windows, Program Files, etc, so its not surprising that it had no effect. Stupidly I did this from my user account and not while logged into the administrator account so that is probably why.  It also won't let me reverse that because it then denies access to the first 10 files, afterwhich I stopped the process.   Machine still seems to work exactly as before but I think I've learned messing with this stuff is far beyond me.

                                                   

                                                  It would seem this problem is beyond help from anyone, Adobe,HP.  If I want to use Camera Raw on jpegs as well as CR2 files (my only reason for wanting Bridge CS6 to run), I'll just have to either work on my laptop or login to my desktop as administrator.   Messing with permissions or uninstalling/reinstalling, from reading some of the the linked discussions, both look riskier than I would want to attempt.

                                                   

                                                  -Jeff

                                                  • 22. Re: Bridge Crashes on startup.  How to get it to run?
                                                    Curt Y Community Member

                                                    You need more of a computer expert than I.  It sounds like you have your computer set with with different accounts with varying levels of permissions.  This is all an OS issue and has nothing to do with Bridge.  You need to find some local tech to help you sort through this mess. 

                                                     

                                                    Two possible workarounds.  One set up another user account with full admin. permission.  See it if works here.

                                                     

                                                    Two - If you can change the compatibility mode to Vista.

                                                    • 23. Re: Bridge Crashes on startup.  How to get it to run?
                                                      jeffweiss91234 Community Member

                                                      I met with my SysAdmin guy at work and he told me to change the ownership of the Bridge CS6 and Photoshop CS6 directories (advanced button,owner tab) to the user, checking the "replace owner on containers and objects" box before then changing permission to Full Control in the security tab.  I found the user was already the owner of the Photoshop directory but not the Bridge CS6 directory, so I changed that to also be the user. Unfortunately nothing changed the behavior.  Bridge won't start when logged in as user; works fine when I log in as Administrator even though the both directories are owned by the user.

                                                      -Jeff