9 Replies Latest reply on Dec 18, 2013 12:00 PM by nrhealy Branched to a new discussion.

    PDF displays fine except, when downloaded off website

    nrhealy

      I have created a PDF from InDesign CS6 using the "Smallest File Size" default preset when exporting the pdf. It displays fine on my machine and that of my client and co-workers when emailed directly to them. The pdf is hosted on our clients website as a download link.

       

      When saved from that link, parts of the text in the pdf on some, but not all machines displays as individual boxes, not the font. The font used is Helvetica, Light. The Fonts settings in the export are set to subset fonts when percentage of characters is less that: to 100%

       

      Below you can see a screenshot of how it should display and how it is for those having trouble.

       

      Any help or ideas would be greatly appreciated. Thanks!

       

      right.jpg

       

      wrong.jpg