Is everyone viewing in Acrobat or Adobe Reader?
Thanks Eugene for the quick reply, I will try and let you know.
Hi Peter, I'm not sure. This is something that our clients sales partners, who I'm not in direct contact with are downloading, I will try to find out.
Dollars to doughnuts they're not actually downloading the file and are tyring to view in the browser, or they're using something other than reader if they are downloading.
For the life of me I can't find an article on this.
This has come up before, and there's a setting you can switch.
But best to note beside the download it's best viewed in Acrobat Reader and there's a link you can direct them to.
Just make sure you also note to "untick" the McAffee software that is bundled with it.
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Unless a font is un-embeddable in the PDF file due to restrictions in the font, regardless of the settings in the .joboptions file used for PDF export from InDesign, fonts are always embedded in the resultant PDF. If there is a problem with embedding rights for a font, you do get a message during the export operation.
I assume that no message was generated during the export.
Given that the fonts are embedded in the PDF file, the issues of either use of the Rely on system fonts only in the AdobePDF PostScript Printer Driver Instance options or use of the Use local fonts option in the Acrobat or Reader preferences are totally irrelevant here.
Most likely (i.e., >99% probability), the issue is that the PDF file is being viewed in something other than Adobe Reader or Adobe Acrobat by those noting the corrupted text display or that prior to those reporting the problem opening the PDF file in Adobe Reader or Adobe Acrobat, someone has opened and resaved the PDF file using some tool other than Adobe Acrobat. The former rather than the latter is the most likely scenario!
No, there is nothing that Adobe can do about third parties that provide “PDF readers” that don't obey the full PDF specification and/or are buggy. Similar problems show up with color rendering and transparency blending with third party viewers.
To be very clear, Adobe doesn't make any revenue on the free Adobe Reader. We certainly would encourage you to indicate in whatever e-mail of webpage where you provide these PDF files to others to use either the free Adobe Reader (providing the direct URL http://get.adobe.com/reader/) or Adobe Acrobat to view the files. Beyond that, there is not much you can do. We hear of all sorts of excuses why recipients of PDF files refuse to either install or use Adobe software to open, read, and/or print these files. Some are über-Apple loyalists who seem to feel that is heresy not to use software blessed by the late St. Steve the Infallible of Cupertino. Others think that because other PDF viewers are sufficient for PDF files saved from Office documents, and are otherwise very quick to load and display content, they should be OK for all PDF (and then complain to Adobe when they find that this isn't true!).
Thank you for the info, this does seem like the most likely scenario. I haven't had time yet to try the other suggestions above but the people viewing these pdfs with no problems I know are using Adobe Reader/Acrobat. The people who are having issues I am not in direct contact with but I think are viewing on a variety of devices (Apple without Adobe and also just older PC set-ups).
I recieved no message saying the font was not allowed to be embedded when exporting the pdf so this makes the most since. I will begin to include the get.adobe.com/reader link on the client's site, I don't think this is a case of someone refusing to download adobe software, I think this is more a case of the end user just not being aware of needing the proper tools.
Thanks again, Nick