1 Reply Latest reply: Dec 18, 2013 6:04 PM by Stan Jones RSS

    How to get "further details" for solution or workaround for Encore cs6 crash

    rwgrayfox

       

      "Click here" button no operational.  See video:

       

      http://www.youtube.com/watch?v=YgsN3xWprlc&feature=youtube_gdata

       

      Adobe must be keeping the solution or workaround a secret because if you click on the link "click here" nothing happens.

        • 1. Re: How to get "further details" for solution or workaround for Encore cs6 crash
          Stan Jones CommunityMVP

          Since Encore is end of life, I don't know that a bug report goes anywhere. I'll reach out and see if anyone can point us to a resource.

           

          (For anyone looking at this thread and not having time to look at the video, he is filling out an Adobe crash report, clicks on the Submit button, and get a message that says that Adobe has found a solution or workaround, "click here" for more details. Yep, the click here is a link but does not work.

           

          Assuming you don't get a fix for the magic "we've found a fix button," please describe the problem you had in case one of us users knows what the fix was.