1 Reply Latest reply on Dec 19, 2013 7:00 AM by sjpt

    How do I get the number of activations changed?

    Reeferjr

      How can I get my iPads reset for number of activations? I have had an original iPad and two iPad 3 and now 3 iPad Air due to defective tablets.They were replaced for technical issues. I keep getting this message on both devices in BAM2 E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

      I have not even read the book I originally purchased from BAM. Please help.

        • 1. Re: How do I get the number of activations changed?
          sjpt Level 4

          You can't (usually) get the number of activations changed, but you can get them all reset and start again.

           

          Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html,

          or as a slight short cut try http://helpx.adobe.com/contact.html?product=digital-editions&topic=using-my-product-or-ser vice

          Click on 'I still need help' and then you should see 'Chat with an Agent' at the bottom of the page.

          'Ask our experts' will indeed just lead you back to this forum.

          Sometimes you will get ‘Sorry! All agents are busy— please check back soon.’

          Don’t refresh the page, just hang on and it should eventually go to ‘Chat Now, and agent is available’.

           

           

          They can reset your authorizations, and then you must reauthorize any devices you still need.

          (Unfortunately, Adobe haven’t got round to an admin website for viewing and editing authorizations.)

           

           

          Some of the representatives haven't been properly trained and don't know what to do (and claim there is nothing they can do);

          in that case the only way seems to be to give up that chat and try another session hoping for a properly trained representative.

           

           

          If your problem is with another device using Overdrive, Bluefire, Aldiko or similar third party app, it is recommended not to mention that app when on the chat, just mention that you have run out of authorizations  (E_ACT_TOO_MANY_ACTIVATIONS) .  Thanks to AJP_Bear for that tip.