3 Replies Latest reply: Dec 20, 2013 11:15 AM by TerryTheNib RSS

    Premiere Pro CC won't launch

    TerryTheNib Community Member

      Good afternoon! I am a Creative Suite subscriber and today, tried to download, install and run PPro CC, instead of CS6, which I had been using. Five times now, I've received an error message (no code number, just that Windows is trying to troubleshoot the error--it never does!) and the app shuts down. I checked the help area and found that downloading an update would correct the problem; it didn't. Am I supposed to uninstall CS6 in order for CC to run? I sure as heck don't want do uninstall ANYTHING until I'm sure the CC version will work properly. Thanks in advance for everyone's feedback!

       

      T. Wall