2 Replies Latest reply on Dec 20, 2013 5:46 AM by nekonyaa

    Can't log into sony e reader app on my android phone

    nekonyaa

      I just got a new phone because the screen on my last one cracked, same model and everything. I didnt have this issue with my last one, but on this one when I downloaded the sony e reader app and tried to log into it, it asked me to log into my Adobe ID account because it uses Adobe DRM technology for content rights protection. It keeps telling me my username or password is incorrect. I reset my password and am able to log in on chrome but still no luck with the sony e reader app. Am I doing something wrong?

        • 1. Re: Can't log into sony e reader app on my android phone
          sjpt Level 4

          Is this Sony ereader app running on the phone?

           

          Try the Bluefire app instead, or maybe Aldiko.

          Some apps have issues with registration, Bluefire generally seems pretty reliable.

           

          Also, some apps or the Adobe DRM server have issues where there are special characters in the password;

          if necessary change to a simpler password (yes; against all the rules of good passwords, but that's the Adobe DRM infrastructure for you)

           

          When you say and am able to log in on chrome do you mean you are able to log on to the Adobe website on Chrome?

          1 person found this helpful
          • 2. Re: Can't log into sony e reader app on my android phone
            nekonyaa Level 1

            Thank you for that. Yes the app was running fine, I was able to search and buy more books through the e reader app I just couldn't access my library.

             

            I meant and am able to log in on chrome as I was able to log into the Adobe website using Chrome.

             

            I tried the making my password simpler thing and it worked like a charm.