0 Replies Latest reply: Dec 20, 2013 7:36 AM by jefferis RSS

    Setting Sales Tax for in State ONLY??

    jefferis Community Member
    jefferis Dec 20, 2013 7:36 AM

      What we have here is a failure to communicate...  Either it is a language problem with support or they can't explain the feature.

       

      All the answers I 'm getting are NOT answers to the question I'm asking. And the document is not clear either.

      I have clients who sell products who ONLY need to charge sales tax to customers in the same state (PA)  but BC is charging 6% to all customers regardless of location.  We realize now that we should not have set the tax on individual products to PA 6%  (although that is VERY counterintuitive), and we set up our tax code for the USA with all states being zero and pa being 6%.   Tech cannot tell me how I should be setting taxes globally for products. IT is almost as if this feature does not exist:

       

      ME:   No,    This is not acceptable nor does it make any sense.

       

      In the USA, for most companies,  we only charge sales tax to In state customers, not out of state customers.  Therefore we need to be able to set up a global tax NOT on the product and NOT on the Country, but upon the state ONLY.

       

      If this option is not available, it is a worthless system.

       

       

       

      Parikshit Nath (Adobe Business Catalyst Support)

       

      Dec 20 09:10

      There are two proper ways to add tax.

      1. Add tax to shipping options: In this case, you create tax codes and shipping options too. Now, you add tax code to the shipping option as per the customer's destination country. Add a shipping option, and select the tax code in the shipping option. This is the more widely used method of applying tax. From what I had seen, you didn't create any shipping options yet, hence the confusion.

      2. Add tax directly to the product: This is what you had done. This will, as you have already mentioned, apply the tax to the product, irrespective of the customer's address details.

      Hope this clarifies the situation.

      Cheers.

      You can set it as not applicable. If you apply tax to the product level, it will apply the tax to all orders for that product. To apply tax to all orders regardless of the visitor's location, you can apply tax at a product level. Check this document:http://helpx.adobe.com/business-catalyst/partner/tax-codes.html