1 Reply Latest reply on Dec 21, 2013 7:02 AM by Steve Grisetti

    Premiere elements 11 Cras on iMac

    GDr

      Thakur: Hello! Welcome to Adobe Customer Service.

      Geert Driessen: Sorry, guess I was disconnected, was chatting already to Sannoop.... My email address: geert.driessen@homeWorking on Mavericks 10.9.1. Elements 11 stopped working, system halted at ExporterQuickTimeHost.bundle. Formatted my HDD, Re-installed OSX and from the purchased apps in the Apple App store installed premiere elements 11 again. Everything without succes. Contacted Apple Helpdesk, they sent me to you

      Thakur: Hi Geert.

      Geert Driessen: This is the report I get after the crash:

      Geert Driessen: Process: Adobe Premiere Elements 11 Editor [1518] Path: /Applications/Adobe Premiere Elements 11 Editor.app/Contents/MacOS/Adobe Premiere Elements 11 Editor Identifier: com.adobe.pre11editor Version: 11.0 (11.0) App Item ID: 571585871 App External ID: 11641629 Code Type: X86-64 (Native) Parent Process: launchd [155] Responsible: Adobe Premiere Elements 11 Editor [1518] User ID: 501 Date/Time: 2013-12-21 13:20:43.288 +0100 OS Version: Mac OS X 10.9.1 (13B42) Report Version: 11 Anonymous UUID: 1614E62F-3E32-382C-5166-6AC5831F2DD9 Crashed Thread: 0 Dispatch queue: com.apple.main-thread Exception Type: EXC_CRASH (SIGSEGV) Exception Codes: 0x0000000000000000, 0x0000000000000000 Thread 0 Crashed:: Dispatch queue: com.apple.main-thread 0 libsystem_kernel.dylib 0x00007fff97439a3a __semwait_signal + 10 1 libsystem_c.dylib 0x00007fff8d3d5e60 nanosleep + 200 2 libsystem_c.dylib 0x00007fff8d3d5d52 usleep + 54 3 com.adobe.ExporterQuickTimeHost.framework     0x0000000120503463 0x120501000 + 9315 4 com.adobe.ExporterQuickTimeHost.framework 0x0000000120508264 xSDKExport + 1476 5 com.adobe.ExporterQuickTimeHost.framework     0x0000000120507cdb xSDKExport + 59 6 com.adobe.ExporterHost.framework     0x0000000103ad679f ML::ExporterHost::RegisterAMEWrapper(ASL::InterfaceRef<ML::IAMEWrapper, ML::IAMEWrapper>) + 241055 7 com.adobe.ExporterHost.framework     0x0000000103ad7555 ML::ExporterHost::RegisterAMEWrapper(ASL::InterfaceRef<ML::IAMEWrapper, ML::IAMEWrapper>) + 244565 8 com.adobe.ExporterHost.framework     0x0000000103ad719b ML::ExporterHost::RegisterAMEWrapper(ASL::InterfaceRef<ML::IAMEWrapper, ML::IAMEWrapper>) + 243611 9 com.adobe.ExporterHost.framework     0x0000000103a95011 ML::ExporterFactory::ShutdownAMEPlugins() + 337 10 com.adobe.PluginSupport.framework     0x00000001032cdc0c ML::AddPluginsToBlacklist(std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 5612 11 com.adobe.PluginSupport.framework     0x00000001032d1cdc ML::ClearPluginCache() + 3084 12 com.adobe.PluginSupport.framework     0x00000001032d3034 ML::LoadPlugins(std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > >&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 2420 13 com.adobe.PluginSupport.framework     0x00000001032eee7e ML::PluginSupport::LoadAllPlugins(std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > >&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 334 14 com.adobe.PluginSupport.framework     0x00000001032f07b9 ML::PluginSupport::LoadAllPlugins(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 73 15 com.adobe.Mezzanine.framework 0x0000000104e98484 MZ::Initializer::Initializer(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 8964 16 com.adobe.Mezzanine.framework 0x0000000104e9cb96 MZ::Initializer::Initializer(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 27158 17 com.adobe.Mezzanine.framework 0x0000000104e96142 MZ::Initializer::Initializer(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 82 18 com.adobe.Frontend.framework 0x00000001056a9324 unsigned short* std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >::_S_construct<unsigned short*>(unsigned short*, unsigned short*, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> const&, std::forward_iterator_tag) + 254420 19 com.adobe.Frontend.framework 0x00000001056ae8be unsigned short* std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >::_S_construct<unsigned short*>(unsigned short*, unsigned short*, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> const&, std::forward_iterator_tag) + 276334 20 com.adobe.Frontend.framework 0x00000001056a878b unsigned short* std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >::_S_construct<unsigned short*>(unsigned short*, unsigned short*, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> const&, std::forward_iterator_tag) + 251451 21 com.adobe.Frontend.framework 0x00000001056ed17b AppMain + 203 22 com.adobe.Startup.framework 0x000000010584e0c9 unsigned short* std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >::_S_construct<unsigned short*>(unsigned short*, unsigned short*, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> const&, std::forward_iterator_tag) + 7689 23 com.adobe.pre11editor 0x000000010000343a 0x100000000 + 13370 24 com.adobe.pre11editor 0x0000000100003a14 0x100000000 + 14868 25 com.adobe.pre11editor 0x00000001000032a8 0x100000000 + 12968 Thread 1:: Dispatch queue: com.apple.libdispatch-manager 0 libsystem_kernel.dylib 0x00007fff9743a662 kevent64 + 10 1 libdispatch.dylib 0x00007fff8c2d143d _dispatch_mgr_invoke + 239 2 libdispatch.dylib 0x00007fff8c2d1152 _dispatch_mgr_thread + 52 Thread 2: 0 libsystem_kernel.dylib 0x00007fff97439716 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fff9744ec3b _pthread_cond_wait + 727 2 com.apple.CoreServices.CarbonCore     0x00007fff8d69fa50 TSWaitOnCondition + 108 3 com.apple.CoreServices.CarbonCore     0x00007fff8d69fc4f TSWaitOnConditionTimedRelative + 172 4 com.apple.CoreServices.CarbonCore     0x00007fff8d67038d MPWaitOnQueue + 192 5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143 6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38 7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99 8 com.adobe.boostthreads.framework     0x000000010002e714 thread_proxy + 132 9 libsystem_pthread.dylib 0x00007fff9744c899 _pthread_body + 138 10 libsystem_pthread.dylib 0x00007fff9744c72a _pthread_start + 137 11 libsystem_pthread.dylib 0x00007fff97450fc9 thread_start + 13 Thread 3: 0 libsystem_kernel.dylib 0x00007fff97439e6a __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff9744df08 _pthread_wqthread + 330 2 libsystem_pthread.dylib 0x00007fff97450fb9 start_wqthread + 13 Thread 4:: Dispatch queue: com.apple.root.default-priority 0 libobjc.A.dylib 0x00007fff982c30e6 objc_release + 22 1 libobjc.A.dylib 0x00007fff982c265a (anonymous namespace)::AutoreleasePoolPage::pop(void*) + 502 2 libdispatch.dylib 0x00007fff8c2d10ea _dispatch_root_queue_drain + 402 3 libdispatch.dylib 0x00007fff8c2d2193 _dispatch_worker_thread2 + 40 4 libsystem_pthread.dylib 0x00007fff9744def8 _pthread_wqthread + 314 5 libsystem_pthread.dylib 0x00007fff97450fb9 start_wqthread + 13 Thread 5: 0 libsystem_kernel.dylib 0x00007fff97439716 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fff9744ec3b _pthread_cond_wait + 727 2 com.apple.CoreServices.CarbonCore     0x00007fff8d69fa50 TSWaitOnCondition + 108 3 com.apple.CoreServices.CarbonCore     0x00007fff8d69fc4f TSWaitOnConditionTimedRelative + 172 4 com.apple.CoreServices.CarbonCore     0x00007fff8d67038d MPWaitOnQueue + 192 5 com.adobe.ASLFoundation.framework     0x000000010181d6f0 ASL::AsyncFileReader::AsyncFileReader() + 304 6 com.apple.CoreServices.CarbonCore     0x00007fff8d67090b PrivateMPEntryPoint + 58 7 libsystem_pthread.dylib 0x00007fff9744c899 _pthread_body + 138 8 libsystem_pthread.dylib 0x00007fff9744c72a _pthread_start + 137 9 libsystem_pthread.dylib 0x00007fff97450fc9 thread_start + 13 Thread 6: 0 libsystem_kernel.dylib 0x00007fff97439a3a __semwait_signal + 10 1 libsystem_c.dylib 0x00007fff8d3d5e60 nanosleep + 200 2 ScriptLayer 0x000000010a78a4cb MZ::ScriptActions::BurnProperties::GetBurnProperties(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&) + 487947 3 ScriptLayer 0x000000010a77637e MZ::ScriptActions::BurnProperties::GetBurnProperties(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&) + 405694 4 ScriptLayer 0x000000010a78a836 MZ::ScriptActions::BurnProperties::GetBurnProperties(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&) + 488822 5 libsystem_pthread.dylib 0x00007fff9744c899 _pthread_body + 138 6 libsystem_pthread.dylib 0x00007fff9744c72a _pthread_start + 137 7 libsystem_pthread.dylib 0x00007fff97450fc9 thread_start + 13 Thread 7: 0 libsystem_kernel.dylib 0x00007fff97439716 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fff9744ec3b _pthread_cond_wait + 727 2 com.apple.CoreServices.CarbonCore     0x00007fff8d69fa50 TSWaitOnCondition + 108 3 com.apple.CoreServices.CarbonCore     0x00007fff8d69fc4f TSWaitOnConditionTimedRelative + 172 4 com.apple.CoreServices.CarbonCore     0x00007fff8d67038d MPWaitOnQueue + 192 5 com.adobe.ACE 0x0000000104074a5d 0x10403a000 + 240221 6 com.adobe.ACE 0x000000010407440a 0x10403a000 + 238602 7 com.apple.CoreServices.CarbonCore     0x00007fff8d67090b PrivateMPEntryPoint + 58 8 libsystem_pthread.dylib 0x00007fff9744c899 _pthread_body + 138 9 libsystem_pthread.dylib 0x00007fff9744c72a _pthread_start + 137 10 libsystem_pthread.dylib 0x00007fff97450fc9 thread_start + 13 Thread 8: 0 libsystem_kernel.dylib 0x00007fff97439716 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fff9744ec3b _pthread_cond_wait + 727 2 com.apple.CoreServices.CarbonCore     0x00007fff8d69fa50 TSWaitOnCondition + 108 3 com.apple.CoreServices.CarbonCore     0x00007fff8d69fc4f TSWaitOnConditionTimedRelative + 172 4 com.apple.CoreServices.CarbonCore     0x00007fff8d67038d MPWaitOnQueue + 192 5 com.adobe.ACE 0x0000000104074a5d 0x10403a000 + 240221 6 com.adobe.ACE 0x000000010407440a 0x10403a000 + 238602 7 com.apple.CoreServices.CarbonCore     0x00007fff8d67090b PrivateMPEntryPoint + 58 8 libsystem_pthread.dylib 0x00007fff9744c899 _pthread_body + 138 9 libsystem_pthread.dylib 0x00007fff9744c72a _pthread_start + 137 10 libsystem_pthread.dylib 0x00007fff97450fc9 thread_start + 13 Thread 9: 0 libsystem_kernel.dylib 0x00007fff97439716 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fff9744ec3b _pthread_cond_wait + 727 2 com.apple.CoreServices.CarbonCore     0x00007fff8d69fa50 TSWaitOnCondition + 108 3 com.apple.CoreServices.CarbonCore     0x00007fff8d69fc4f TSWaitOnConditionTimedRelative + 172 4 com.apple.CoreServices.CarbonCore     0x00007fff8d67038d MPWaitOnQueue + 192 5 com.adobe.ACE 0x0000000104074a5d 0x10403a000 + 240221 6 com.adobe.ACE 0x000000010407440a 0x10403a000 + 238602 7 com.apple.CoreServices.CarbonCore     0x00007fff8d67090b PrivateMPEntryPoint + 58 8 libsystem_pthread.dylib 0x00007fff9744c899 _pthread_body + 138 9 libsystem_pthread.dylib 0x00007fff9744c72a _pthread_start + 137 10 libsystem_pthread.dylib 0x00007fff97450fc9 thread_start + 13 Thread 10: 0 libsystem_kernel.dylib 0x00007fff97439716 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fff9744ec3b _pthread_cond_wait + 727 2 com.apple.CoreServices.CarbonCore     0x00007fff8d69fa50 TSWaitOnCondition + 108 3 com.apple.CoreServices.CarbonCore     0x00007fff8d69fc4f TSWaitOnConditionTimedRelative + 172 4 com.apple.CoreServices.CarbonCore     0x00007fff8d67038d MPWaitOnQueue + 192 5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143 6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38 7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99 8 com.adobe.boostthreads.framework     0x000000010002e714 thread_proxy + 132 9 libsystem_pthread.dylib 0x00007fff9744c899 _pthread_body + 138 10 libsystem_pthread.dylib 0x00007fff9744c72a _pthread_start + 137 11 libsystem_pthread.dylib 0x00007fff97450fc9 thread_start + 13 Thread 11: 0 libsystem_kernel.dylib 0x00007fff97439716 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fff9744ec3b _pthread_cond_wait + 727 2 com.apple.CoreServices.CarbonCore     0x00007fff8d69fa50 TSWaitOnCondition + 108 3 com.apple.CoreServices.CarbonCore     0x00007fff8d69fc4f TSWaitOnConditionTimedRelative + 172 4 com.apple.CoreServices.CarbonCore     0x00007fff8d67038d MPWaitOnQueue + 192 5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143 6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38 7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99 8 com.adobe.boostthreads.framework     0x000000010002e714 thread_proxy + 132 9 libsystem_pthread.dylib 0x00007fff9744c899 _pthread_body + 138 10 libsystem_pthread.dylib 0x00007fff9744c72a _pthread_start + 137 11 libsystem_pthread.dylib 0x00007fff97450fc9 thread_start + 13 Thread 12: 0 libsystem_kernel.dylib 0x00007fff97439716 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fff9744ec3b _pthread_cond_wait + 727 2 com.apple.CoreServices.CarbonCore     0x00007fff8d69fa50 TSWaitOnCondition + 108 3 com.apple.CoreServices.CarbonCore     0x00007fff8d69fc4f TSWaitOnConditionTimedRelative + 172 4 com.apple.CoreServices.CarbonCore     0x00007fff8d67038d MPWaitOnQueue + 192 5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143 6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38 7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99 8 com.adobe.boostthreads.framework     0x000000010002e714 thread_proxy + 132 9 libsystem_pthread.dylib 0x00007fff9744c899 _pthread_body + 138 10 libsystem_pthread.dylib 0x00007fff9744c72a _pthread_start + 137 11 libsystem_pthread.dylib 0x00007fff97450fc9 thread_start + 13 Thread 13: 0 libsystem_kernel.dylib 0x00007fff97439716 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fff9744ec3b _pthread_cond_wait + 727 2 com.apple.CoreServices.CarbonCore     0x00007fff8d69fa50 TSWaitOnCondition + 108 3 com.apple.CoreServices.CarbonCore     0x00007fff8d69fc4f TSWaitOnConditionTimedRelative + 172 4 com.apple.CoreServices.CarbonCore     0x00007fff8d67038d MPWaitOnQueue + 192 5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143 6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38 7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99 8 com.adobe.boostthreads.framework     0x000000010002e714 thread_proxy + 132 9 libsystem_pthread.dylib 0x00007fff9744c899 _pthread_body + 138 10 libsystem_pthread.dylib 0x00007fff9744c72a _pthread_start + 137 11 libsystem_pthread.dylib 0x00007fff97450fc9 thread_start + 13 Thread 14: 0 libsystem_kernel.dylib 0x00007fff97439716 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fff9744ec3b _pthread_cond_wait + 727 2 com.apple.CoreServices.CarbonCore     0x00007fff8d69fa50 TSWaitOnCondition + 108 3 com.apple.CoreServices.CarbonCore     0x00007fff8d69fc4f TSWaitOnConditionTimedRelative + 172 4 com.apple.CoreServices.CarbonCore     0x00007fff8d67038d MPWaitOnQueue + 192 5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143 6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38 7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99 8 com.adobe.boostthreads.framework     0x000000010002e714 thread_proxy + 132 9 libsystem_pthread.dylib 0x00007fff9744c899 _pthread_body + 138 10 libsystem_pthread.dylib 0x00007fff9744c72a _pthread_start + 137 11 libsystem_pthread.dylib 0x00007fff97450fc9 thread_start + 13 Thread 15: 0 libsystem_kernel.dylib 0x00007fff9743a64a kevent + 10 1 com.adobe.dvatransport.framework     0x000000010199796e boost::asio::detail::kqueue_reactor<false>::run(bool) + 478 2 com.adobe.dvatransport.framework     0x0000000101998a25 boost::asio::detail::task_io_service<boost::asio::detail::kqueue_reactor<false> >::run(boost::system::error_code&) + 517 3 com.adobe.dvatransport.framework 0x0000000101975abc SkyConnectionEnv::MainLoop() + 76 4 com.adobe.dvatransport.framework     0x0000000101975b29 SkyConnectionEnv::StaticThreadFunc(SkyConnectionEnv*) + 9 5 com.adobe.boostthreads.framework     0x000000010002e714 thread_proxy + 132 6 libsystem_pthread.dylib 0x00007fff9744c899 _pthread_body + 138 7 libsystem_pthread.dylib 0x00007fff9744c72a _pthread_start + 137 8 libsystem_pthread.dylib 0x00007fff97450fc9 thread_start + 13 Thread 16: 0 libsystem_kernel.dylib 0x00007fff97439716 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fff9744ec3b _pthread_cond_wait + 727 2 com.apple.CoreServices.CarbonCore     0x00007fff8d69fa50 TSWaitOnCondition + 108 3 com.apple.CoreServices.CarbonCore     0x00007fff8d69fc4f TSWaitOnConditionTimedRelative + 172 4 com.apple.CoreServices.CarbonCore     0x00007fff8d67038d MPWaitOnQueue + 192 5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143 6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38 7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99 8 com.adobe.boostthreads.framework     0x000000010002e714 thread_proxy + 132 9 libsystem_pthread.dylib 0x00007fff9744c899 _pthread_body + 138 10 libsystem_pthread.dylib 0x00007fff9744c72a _pthread_start + 137 11 libsystem_pthread.dylib 0x00007fff97450fc9 thread_start + 13 Thread 17: 0 libsystem_kernel.dylib 0x00007fff97439e6a __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff9744df08 _pthread_wqthread + 330 2 libsystem_pthread.dylib 0x00007fff97450fb9 start_wqthread + 13 Thread 18: 0 libsystem_kernel.dylib 0x00007fff97439716 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fff9744ec3b _pthread_cond_wait + 727 2 com.apple.CoreServices.CarbonCore     0x00007fff8d69fa50 TSWaitOnCondition + 108 3 com.apple.CoreServices.CarbonCore     0x00007fff8d69fc4f TSWaitOnConditionTimedRelative + 172 4 com.apple.CoreServices.CarbonCore     0x00007fff8d67038d MPWaitOnQueue + 192 5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143 6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38 7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99 8 com.adobe.boostthreads.framework     0x000000010002e714 thread_proxy + 132 9 libsystem_pthread.dylib 0x00007fff9744c899 _pthread_body + 138 10 libsystem_pthread.dylib 0x00007fff9744c72a _pthread_start + 137 11 libsystem_pthread.dylib 0x00007fff97450fc9 thread_start + 13 Thread 19: 0 libsystem_kernel.dylib 0x00007fff97439716 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fff9744ec3b _pthread_cond_wait + 727 2 com.apple.CoreServices.CarbonCore     0x00007fff8d69fa50 TSWaitOnCondition + 108 3 com.apple.CoreServices.CarbonCore     0x00007fff8d69fc4f TSWaitOnConditionTimedRelative + 172 4 com.apple.CoreServices.CarbonCore     0x00007fff8d67038d MPWaitOnQueue + 192 5 com.adobe.dvacore.framework 0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143 6 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38 7 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99 8 com.adobe.boostthreads.framework     0x000000010002e714 thread_proxy + 132 9 libsystem_pthread.dylib 0x00007fff9744c899 _pthread_body + 138 10 libsystem_pthread.dylib 0x00007fff9744c72a _pthread_start + 137 11 libsystem_pthread.dylib 0x00007fff97450fc9 thread_start + 13 Thread 20:: ace 0 libsystem_kernel.dylib 0x00007fff97439716 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fff9744ec3b _pthread_cond_wait + 727 2 com.apple.CoreServices.CarbonCore     0x00007fff8d69fa50 TSWaitOnCondition + 108 3 com.apple.CoreServices.CarbonCore 0x00007fff8d69fc4f TSWaitOnConditionTimedRelative + 172 4 com.apple.CoreServices.CarbonCore     0x00007fff8d67038d MPWaitOnQueue + 192 5 com.adobe.CameraRaw 0x000000011eb2ebb6 0x11e8d1000 + 2481078 6 com.adobe.CameraRaw 0x000000011eb2e843 0x11e8d1000 + 2480195 7 com.apple.CoreServices.CarbonCore     0x00007fff8d67090b PrivateMPEntryPoint + 58 8 libsystem_pthread.dylib 0x00007fff9744c899 _pthread_body + 138 9 libsystem_pthread.dylib 0x00007fff9744c72a _pthread_start + 137 10 libsystem_pthread.dylib 0x00007fff97450fc9 thread_start + 13 Thread 21:: ace 0 libsystem_kernel.dylib 0x00007fff97439716 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fff9744ec3b _pthread_cond_wait + 727 2 com.apple.CoreServices.CarbonCore     0x00007fff8d69fa50 TSWaitOnCondition + 108 3 com.apple.CoreServices.CarbonCore 0x00007fff8d69fc4f TSWaitOnConditionTimedRelative + 172 4 com.apple.CoreServices.CarbonCore     0x00007fff8d67038d MPWaitOnQueue + 192 5 com.adobe.CameraRaw 0x000000011eb2ebb6 0x11e8d1000 + 2481078 6 com.adobe.CameraRaw 0x000000011eb2e843 0x11e8d1000 + 2480195 7 com.apple.CoreServices.CarbonCore     0x00007fff8d67090b PrivateMPEntryPoint + 58 8 libsystem_pthread.dylib 0x00007fff9744c899 _pthread_body + 138 9 libsystem_pthread.dylib 0x00007fff9744c72a _pthread_start + 137 10 libsystem_pthread.dylib 0x00007fff97450fc9 thread_start + 13 Thread 22:: ace 0 libsystem_kernel.dylib 0x00007fff97439716 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fff9744ec3b _pthread_cond_wait + 727 2 com.apple.CoreServices.CarbonCore     0x00007fff8d69fa50 TSWaitOnCondition + 108 3 com.apple.CoreServices.CarbonCore 0x00007fff8d69fc4f TSWaitOnConditionTimedRelative + 172 4 com.apple.CoreServices.CarbonCore     0x00007fff8d67038d MPWaitOnQueue + 192 5 com.adobe.CameraRaw 0x000000011eb2ebb6 0x11e8d1000 + 2481078 6 com.adobe.CameraRaw 0x000000011eb2e843 0x11e8d1000 + 2480195 7 com.apple.CoreServices.CarbonCore     0x00007fff8d67090b PrivateMPEntryPoint + 58 8 libsystem_pthread.dylib 0x00007fff9744c899 _pthread_body + 138 9 libsystem_pthread.dylib 0x00007fff9744c72a _pthread_start + 137 10 libsystem_pthread.dylib 0x00007fff97450fc9 thread_start + 13 Thread 23:: cr_scratch 0 libsystem_kernel.dylib 0x00007fff97439716 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fff9744ec3b _pthread_cond_wait + 727 2 com.adobe.CameraRaw 0x000000011ee28d0a 0x11e8d1000 + 5602570 3 com.adobe.CameraRaw 0x000000011edcd1d2 0x11e8d1000 + 5226962 4 com.adobe.CameraRaw 0x000000011ec52db9 0x11e8d1000 + 3677625 5 libsystem_pthread.dylib 0x00007fff9744c899 _pthread_body + 138 6 libsystem_pthread.dylib 0x00007fff9744c72a _pthread_start + 137 7 libsystem_pthread.dylib 0x00007fff97450fc9 thread_start + 13 Thread 24: 0 libsystem_kernel.dylib 0x00007fff97435a1a mach_msg_trap + 10 1 libsystem_kernel.dylib 0x00007fff97434d18 mach_msg + 64 2 com.apple.CoreFoundation 0x00007fff975ed315 __CFRunLoopServiceMachPort + 181 3 com.apple.CoreFoundation 0x00007fff975ec939 __CFRunLoopRun + 1161 4 com.apple.CoreFoundation 0x00007fff975ec275 CFRunLoopRunSpecific + 309 5 com.apple.CoreFoundation 0x00007fff976a19d1 CFRunLoopRun + 97 6 com.adobe.dvacore.framework 0x00000001000eb359 dvacore::threads::RunPlatformEventLoop() + 89 7 com.adobe.dvacore.framework 0x00000001000f0f71 dvacore::threads::(anonymous namespace)::EventLoopExecutor::EventLoopMain(dvacore::threads::SyncPoint&) + 177 8 com.adobe.dvacore.framework 0x000000010008f9a6 boost::function0<void>::operator()() const + 38 9 com.adobe.dvacore.framework 0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99 10 com.adobe.boostthreads.framework     0x000000010002e714 thread_proxy + 132 11 libsystem_pthread.dylib 0x00007fff9744c899 _pthread_body + 138 12 libsystem_pthread.dylib 0x00007fff9744c72a _pthread_start + 137 13 libsystem_pthread.dylib 0x00007fff97450fc9 thread_start + 13 Thread 0 crashed with X86 Thread State (64-bit): rax: 0x0000000000000004 rbx: 0x0000000000000000 rcx: 0x00007fff5fbfd4a8 rdx: 0x0000000000000001 rdi: 0x0000000000000b03 rsi: 0x0000000000000000 rbp: 0x00007fff5fbfd4e0 rsp: 0x00007fff5fbfd4a8 r8: 0x0000000000000001 r9: 0x0000000000000000 r10: 0x0000000000000001 r11: 0x0000000000000246 r12: 0x0000000103b3a674 r13: 0x0000000000000008 r14: 0x0000000000000000 r15: 0x00007fff5fbfd4f0 rip: 0x00007fff97439a3a rfl: 0x0000000000000247 cr2: 0x0000000102afe000 Logical CPU: 0 Error Code: 0x0200014e Trap Number: 133 Binary Images: 0x100000000 - 0x100003ff7 +com.adobe.pre11editor (11.0 - 11.0) <112DB9EB-9263-D15F-2AA9-1F2736FF5020> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/MacOS/Adobe Premiere Elements 11 Editor 0x100009000 - 0x100010fff +com.adobe.boostdatetime.framework (boost_date_time version 11.0.0 - 11.0.0.0) <F535838A-7210-CD33-0D0D-A3F6B7F1F39C> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/boost_date_time.framework/Versions/A/boost_date_time 0x10002c000 - 0x100034ff7 +com.adobe.boostthreads.framework (boost_threads version 11.0.0 - 11.0.0.0) <17CE347E-0989-4F42-D597-BE689D9FE9F6> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/boost_threads.framework/Versions/A/boost_threads 0x10004b000 - 0x1001defe7 +com.adobe.dvacore.framework (dvacore version 11.0.0 - 11.0.0.0) <56B15387-2769-C071-972F-09D56755DD98> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore 0x1003e2000 - 0x100748fef +com.adobe.dvaui.framework (dvaui version 11.0.0 - 11.0.0.0) <20ED994B-541F-A9BF-2A8E-35D9DD46CE41> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvaui.framework/Versions/A/dvaui 0x100c07000 - 0x100cbfff7 +com.adobe.dvaworkspace.framework (dvaworkspace version 11.0.0 - 11.0.0.0) <C8A444F2-062A-979F-EEC6-7AF728579721> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvaworkspace.framework/Versions/A/dvaworkspace 0x100dea000 - 0x100ea4fff +com.adobe.exo.framework (exo version 11.0.0 - 11.0.0.0) <CF225A6B-89A8-F9B4-BA0A-ADE4D1C5D7F0> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/exo.framework/Versions/A/exo 0x101008000 - 0x1010f9fe7 +com.adobe.dvaeve.framework (dvaeve version 11.0.0 - 11.0.0.0) <58D8036B-BBA0-A419-A74F-05FD3C4F3264> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvaeve.framework/Versions/A/dvaeve 0x10126e000 - 0x1012b2fff +com.adobe.dvatemporalxmp.framework (dvatemporalxmp version 11.0.0 - 11.0.0.0) <6C2B7858-4DA3-BA37-FD6C-D02F10ECDE95> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvatemporalxmp.framework/Versions/A/dvatemporalxmp 0x1012da000 - 0x101338ffd +com.adobe.AdobeXMPCorePD (Adobe XMP Core 5.2 -c 3 - 61.141987) <37A7128D-857A-F1CF-A00D-497983A42017> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP 0x101348000 - 0x1013ecfef +com.adobe.AdobeXMPFiles (Adobe XMP Files 5.2 -f 17 - 61.141987) <C504760D-5727-CC17-08BD-74688712F2C4> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles 0x101422000 - 0x101641fff +com.adobe.UIFramework.framework (1.0) <2A6FE1F9-6551-F7DB-747B-A79839FD2C1B> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/UIFramework.framework/Versions/A/UIFramework 0x10178f000 - 0x1017b0fff +com.adobe.dvamediatypes.framework (dvamediatypes version 11.0.0 - 11.0.0.0) <87127579-51DD-B546-16A1-145E6CFA58AB> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvamediatypes.framework/Versions/A/dvamediatypes 0x1017dc000 - 0x1017ddfff +com.adobe.PRM.framework (PRM version 6.0.0 - 6.0.0.0) <659F1D10-FD66-448C-8EBD-49003E5DF0A1> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/PRM.framework/Versions/A/PRM 0x1017e2000 - 0x10184cff7 +com.adobe.ASLFoundation.framework (ASLFoundation version 6.0.0 - 6.0.0.0) <261E186F-5577-F25D-6978-8024BFDFC7F8> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/ASLFoundation.framework/Versions/A/ASLFoundation 0x1018f9000 - 0x10190ffff +com.adobe.ASLMessaging.framework (ASLMessaging version 6.0.0 - 6.0.0.0) <28925052-00CE-065A-A3AE-88E44A217EF2> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/ASLMessaging.framework/Versions/A/ASLMessaging 0x10191f000 - 0x101920fff +com.adobe.MediaCore.Frameworks.Memory (1.0 - 1.0) <5C64DB58-4E47-FA6E-36E6-B850B8D0AF4D> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/Memory.framework/Versions/A/Memory 0x101925000 - 0x101937ff7 +com.adobe.ASLUnitTesting.framework (ASLUnitTesting version 6.0.0 - 6.0.0.0) <18E22F0F-78DD-56DC-CC2A-39A30C7C72E8> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/ASLUnitTesting.framework/Versions/A/ASLUnitTesting 0x101943000 - 0x101944fff +com.adobe.boostsystem.frameworkk (boost_system version 11.0.0 - 11.0.0.0) <99C2C43C-E42B-0F96-D4F2-A01490855A0C> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/boost_system.framework/Versions/A/boost_system 0x10194e000 - 0x1019c6fff +com.adobe.dvatransport.framework (dvatransport version 11.0.0 - 11.0.0.0) <6217A016-0BD1-8C0E-2650-06E833A1D1E0> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvatransport.framework/Versions/A/dvatransport 0x101a5e000 - 0x101a9eff7 +com.adobe.dvamarshal.framework (dvamarshal version 11.0.0 - 11.0.0.0) <2F808FA0-48E2-0EB6-F79E-D3FDFC3591B0> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvamarshal.framework/Versions/A/dvamarshal 0x101b3c000 - 0x101d2dff7 +com.adobe.dynamiclink.framework (dynamiclink version 11.0.0 - 11.0.0.0) <136F8033-8F42-950D-D9E4-3887C21740A8> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dynamiclink.framework/Versions/A/dynamiclink 0x101eb2000 - 0x101ef2ff7 +com.adobe.MediaFoundation.framework (MediaFoundation version 6.0.0 - 6.0.0.0) <307A738A-8158-6675-3ABD-2CE3EEC9A17E> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/MediaFoundation.framework/Versions/A/MediaFoundation 0x101f17000 - 0x101f98ff7 +com.adobe.AudioRenderer.framework (AudioRenderer version 6.0.0 - 6.0.0.0) <34A9EE22-F6D8-9870-52E7-22BA0D1D197E> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AudioRenderer.framework/Versions/A/AudioRenderer 0x101fc9000 - 0x101ff4fff +com.adobe.dvacaptioning.framework (dvacaptioning version 11.0.0 - 11.0.0.0) <E71B52D1-B789-F4D7-2B52-5B5F3F80C0FB> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/dvacaptioning.framework/Versions/A/dvacaptioning 0x10202d000 - 0x102b72fef +com.adobe.Backend.framework (Backend version 6.0.0 - 6.0.0.0) <01006B55-0960-E93D-D6F6-6056DB2D79A0> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/Backend.framework/Versions/A/Backend 0x102f9e000 - 0x10316dfef +com.adobe.ImageRenderer.framework (ImageRenderer version 6.0.0 - 6.0.0.0) <604E0D1E-2542-75F1-938B-07D16B686980> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/ImageRenderer.framework/Versions/A/ImageRenderer 0x1031e8000 - 0x103229ff7 +com.adobe.MLFoundation.framework (MLFoundation version 6.0.0 - 6.0.0.0) <290D1062-077C-AC59-C172-B3709A476583> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/MLFoundation.framework/Versions/A/MLFoundation 0x103251000 - 0x1032a2fff +com.adobe.VideoFrame.framework (VideoFrame version 6.0.0 - 6.0.0.0) <687AA939-909A-1F5D-2971-584DFCFE0460> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/VideoFrame.framework/Versions/A/VideoFrame 0x1032c5000 - 0x103300ff7 +com.adobe.PluginSupport.framework (PluginSupport version 6.0.0 - 6.0.0.0) <D85AD8C1-C5EC-3EF1-0087-1FEAFF50582C> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/PluginSupport.framework/Versions/A/PluginSupport 0x103322000 - 0x103360fff +com.adobe.SweetPeaSupport.framework (SweetPeaSupport version 6.0.0 - 6.0.0.0) <30B94A5C-0DAB-30FF-A4E7-B135084BF465> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/SweetPeaSupport.framework/Versions/A/SweetPeaSupport 0x103384000 - 0x1033c7ff7 +com.adobe.AudioSupport.framework (AudioSupport version 6.0.0 - 6.0.0.0) <AD21BD8D-AEE3-33AC-B3B3-593C8F8E2B7A> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AudioSupport.framework/Versions/A/AudioSupport 0x1033e7000 - 0x1033eaff7 +com.adobe.MediaUtils.framework (MediaUtils version 6.0.0 - 6.0.0.0) <1811B566-DBB1-D879-8AFD-16C88AB0E91A> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/MediaUtils.framework/Versions/A/MediaUtils 0x1033ef000 - 0x10340cff7 +com.adobe.AudioFilterHost.framework (AudioFilterHost version 6.0.0 - 6.0.0.0) <BCE9931F-0493-B559-02F5-EAEC12AFAE04> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AudioFilterHost.framework/Versions/A/AudioFilterHost 0x10341d000 - 0x103456fef +com.adobe.AudioFilters.framework (AudioFilters version 6.0.0 - 6.0.0.0) <FAABD66B-333C-2799-0A1F-BF8310EC8B70> /Applications/Adobe Premiere Elements 11 Editor.app/Contents/Frameworks/AudioFilters.framework/Versions/A/AudioFilters 0x1034a4000 - 0x1035ceff7 +com.adobe.VideoRenderer.framework (VideoRenderer version 6.0.0 - 6.0.0.0) <181A982C-5AE5-8171-0487-6115AF66FE35> /Applications/Adobe Premiere Elements 11 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/System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib 0x7fff981e4000 - 0x7fff982b5ff1 com.apple.DiskImagesFramework (10.9 - 371.1) <D456ED08-4C1D-341F-BAB8-85E34A7275C5> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages 0x7fff982bb000 - 0x7fff98468f27 libobjc.A.dylib (551.1) <AD7FD984-271E-30F4-A361-6B20319EC73B> /usr/lib/libobjc.A.dylib 0x7fff9847d000 - 0x7fff9874bff4 com.apple.CoreImage (9.0.54) <74BB8685-69A9-3A45-8DED-EA26BD39D710> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework /Versions/A/CoreImage 0x7fff9874c000 - 0x7fff987abfff com.apple.framework.CoreWLAN (4.0 - 400.45.1) <775F9444-8059-30A2-8058-7F7ACD68CCF1> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN 0x7fff987ac000 - 0x7fff987acfff com.apple.ApplicationServices (48 - 48) <3E3F01A8-314D-378F-835E-9CC4F8820031> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices 0x7fff98840000 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<F108AFEB-198A-3BAF-BCA5-9DFCE55EFF92> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos 0x7fff98cb8000 - 0x7fff98cb9ffb libremovefile.dylib (33) <3543F917-928E-3DB2-A2F4-7AB73B4970EF> /usr/lib/system/libremovefile.dylib 0x7fff98cba000 - 0x7fff98ccdff7 com.apple.AppContainer (3.0 - 1) <A90C058D-46E8-3BAB-AF17-AF9C7C273069> /System/Library/PrivateFrameworks/AppContainer.framework/Versions/A/AppContainer External Modification Summary: Calls made by other processes targeting this process: task_for_pid: 1 thread_create: 0 thread_set_state: 0 Calls made by this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by all processes on this machine: task_for_pid: 2687 thread_create: 0 thread_set_state: 0 VM Region Summary: ReadOnly portion of Libraries: Total=433.2M resident=263.8M(61%) swapped_out_or_unallocated=169.5M(39%) Writable regions: Total=230.3M written=51.2M(22%) resident=57.9M(25%) swapped_out=0K(0%) unallocated=172.4M(75%) REGION TYPE VIRTUAL =========== ======= ATS (font support) 32.0M ATS (font support) (reserved) 4K reserved VM address space (unallocated) CG backing stores 972K CG shared images 172K IOKit 5660K IOKit (reserved) 4K reserved VM address space (unallocated) Image IO 1252K Kernel Alloc Once 8K MALLOC 118.6M MALLOC (admin) 32K MALLOC_LARGE (reserved) 23.8M reserved VM address space (unallocated) Memory Tag 242 12K OpenGL GLSL 1664K STACK GUARD 56.1M Stack 19.8M VM_ALLOCATE 26.3M __DATA 75.2M __IMAGE 528K __LINKEDIT 131.7M __TEXT 301.7M __UNICODE 544K mapped file 292.8M shared memory 4K =========== ======= TOTAL 1.1G TOTAL, minus reserved VM space 1.0G Model: iMac13,1, BootROM IM131.010A.B05, 4 processors, Intel Core i5, 2.9 GHz, 8 GB, SMC 2.9f5 Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 512 MB Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455352D474E2D4620 Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455352D474E2D4620 AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF4), Broadcom BCM43xx 1.0 (5.106.98.100.22) Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports Network Service: Ethernet, Ethernet, en0 Serial ATA Device: APPLE HDD HTS541010A9E662, 1 TB USB Device: Hub USB Device: Apple USB SuperDrive USB Device: FaceTime HD Camera (Built-in) USB Device: Hub USB Device: Hub USB Device: BRCM20702 Hub USB Device: Bluetooth USB Host Controller Thunderbolt Bus: iMac, Apple Inc., 23.4

      Thakur: Please allow me 2-3 minutes while I quickly pull up your account.

      Geert Driessen: Internet search learned me that I am not the only person with this issue.... the issue already exists for months....

      Thakur: Thank you for waiting, may I please have the serial number of the product you are referring to ?

      Geert Driessen: if you buy an Adobe product from the Apple Store, you do NOT receive a serial number..... but when trying to start the program.... while waiting (3 minutes) ..... before it does crash ...... there is following number on the screen ..... 20130215.B121.480763

      Thakur: Sorry for the wait. Please do stay online.

      Geert Driessen: Maybe you can use the following information from the failure report above....App Item ID: 571585871 App External ID: 11641629

      Thakur: In this may I know if it was a download link or a DVD set?

      Geert Driessen: AS I WROTE ALREADY (!!!!!!!!!!!!!!!!) IT WAS A DOWNLOAD FROM THE APPLE STORE

      Geert Driessen: APOLGIES FOR THE CAPS..... I wrote that already to your colleague Sannoop.... not to you

      Thakur: I'll be right with you.

      Thakur: Just to confirm, do have a proof of purchase?

      Geert Driessen: from the apple store

      Thakur: Yes you are correct, do you have any proof that you purchased this product?

      Geert Driessen: yes, from the apple store

      Thakur: Thank you for waiting. One moment please.

      Thakur: In this case you need to submit the document so that we can issue you a new serial number.

      Thakur: Just to confirm are you using the same download link to install the product?

      Geert Driessen: Used the link to the product in the section "purchased apps" in the Apple Store to reinstall

      Thakur: Are you able to install the product and are you getting error while activating?

      Geert Driessen: SORRY..... but do you really read what I write ??????

      Geert Driessen: I can install the product without problems

      Geert Driessen: just when starting the program, it crashes

      Geert Driessen: never needed to "activate" this product

      Thakur: Thank you for waiting. One moment please.

      Geert Driessen: No hard feelings, don't take me wrong....... but I spent an awful lot of time WAITING

      Thakur: I checked and see that you need to visit forums for this particular issue.

      Thakur: http://forums.adobe.com/index.jspa

      Thakur: Please click on the link below and submit your query so that our experts can contact you with in 2-3 business days.

      Geert Driessen: This is really ********..... already visited all the fora... they don't provide a solution

      Geert Driessen: I definitely will give this in the hands of my lawyers if I do not get the solution to this problem now. The problem does exist already for monts, Adobe is just not capable to provide solutions

      Geert Driessen: On top of that, I will send out some tweets and sent this protocol to some Dutch TV consumer programmes

      Thakur: Please allow me a minute while I check with my resources for further details.

      Thakur: I checked and see that our phone support team can help you better, please click on the link below for our contact details.

      Thakur: Please click here.

      Geert Driessen: Again .... ******** ..... Tried this already, get an answering machine

      Thakur: I'll be right with you.

      Geert Driessen: It is so much better to call with my lawyer or with the TV Broadcasting stations, they pick up the telephone within 10 seconds and I can talk to a real living person

      Thakur: I am sorry for the delay, I checked and see that you need to try our phone support on Monday so that they can receive the call and help you better.

      Geert Driessen: Again ..... ******** .... even during office hours I have tried to contact them, without any satisfying result

      Thakur: I am sorry since this is an older version product you need to visit our forums or contact us via phone since we dont support older products online.

      Geert Driessen: With a lot of respect, This product was bought less than 6 months ago !!!!!!!!! According to European legislation, YOU HAVE TO support the product, telephone contact does not work and apparently you are also not capable of providing solutions

      Geert Driessen: Apparently it is impossible to complain about SUPPORT @ Adobe, since they do not provide support

      Thakur: Sorry for the wait. Please do stay online.

      Thakur: I checked and see that after the release of Elements 12 we will support the previous version only for 90 days.

      Geert Driessen: That is NOT in accordance with EU laws

      Thakur: I'll be right with you.

      Chat Information Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.

       

      While you wait, you can try our community forums where experts are online 24/7.

      Chat InformationYou are now chatting with Thakur.To ensure we stay connected throughout our interaction , please don't click on the 'x' in the chat window. Doing so will disconnect our chat session.

      Thakur: Hello! Welcome to Adobe Customer Service.

      Geert Driessen: Sorry, guess I was disconnected, was chatting already to Sannoop.... My email address: geert.driessen@homeWorking on Mavericks 10.9.1. Elements 11 stopped working, system halted at ExporterQuickTimeHost.bundle. Formatted my HDD, Re-installed OSX and from the purchased apps in the Apple App store installed premiere elements 11 again. Everything without succes. Contacted Apple Helpdesk, they sent me to you

      Thakur: Hi Geert.

      Geert Driessen: This is the report I get after the crash:

      Geert Driessen: Process:         Adobe Premiere Elements 11 Editor [1518] Path:            /Applications/Adobe Premiere Elements 11 Editor.app/Contents/MacOS/Adobe Premiere Elements 11 Editor Identifier:      com.adobe.pre11editor Version:         11.0 (11.0) App Item ID:     571585871 App External ID: 11641629 Code Type:       X86-64 (Native) Parent Process:  launchd [155] Responsible:     Adobe Premiere Elements 11 Editor [1518] User ID:         501 Date/Time:       2013-12-21 13:20:43.288 +0100 OS Version:      Mac OS X 10.9.1 (13B42) Report Version:  11 Anonymous UUID:  1614E62F-3E32-382C-5166-6AC5831F2DD9 Crashed Thread:  0  Dispatch queue: com.apple.main-thread Exception Type:  EXC_CRASH (SIGSEGV) Exception Codes: 0x0000000000000000, 0x0000000000000000 Thread 0 Crashed:: Dispatch queue: com.apple.main-thread 0   libsystem_kernel.dylib             0x00007fff97439a3a __semwait_signal + 10 1   libsystem_c.dylib             0x00007fff8d3d5e60 nanosleep + 200 2   libsystem_c.dylib             0x00007fff8d3d5d52 usleep + 54 3   com.adobe.ExporterQuickTimeHost.framework     0x0000000120503463 0x120501000 + 9315 4   com.adobe.ExporterQuickTimeHost.framework     0x0000000120508264 xSDKExport + 1476 5   com.adobe.ExporterQuickTimeHost.framework     0x0000000120507cdb xSDKExport + 59 6   com.adobe.ExporterHost.framework     0x0000000103ad679f ML::ExporterHost::RegisterAMEWrapper(ASL::InterfaceRef<ML::IAMEWrapper, ML::IAMEWrapper>) + 241055 7   com.adobe.ExporterHost.framework     0x0000000103ad7555 ML::ExporterHost::RegisterAMEWrapper(ASL::InterfaceRef<ML::IAMEWrapper, ML::IAMEWrapper>) + 244565 8   com.adobe.ExporterHost.framework     0x0000000103ad719b ML::ExporterHost::RegisterAMEWrapper(ASL::InterfaceRef<ML::IAMEWrapper, ML::IAMEWrapper>) + 243611 9   com.adobe.ExporterHost.framework     0x0000000103a95011 ML::ExporterFactory::ShutdownAMEPlugins() + 337 10  com.adobe.PluginSupport.framework     0x00000001032cdc0c ML::AddPluginsToBlacklist(std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 5612 11  com.adobe.PluginSupport.framework     0x00000001032d1cdc ML::ClearPluginCache() + 3084 12  com.adobe.PluginSupport.framework     0x00000001032d3034 ML::LoadPlugins(std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > >&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 2420 13  com.adobe.PluginSupport.framework     0x00000001032eee7e ML::PluginSupport::LoadAllPlugins(std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > >&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 334 14  com.adobe.PluginSupport.framework     0x00000001032f07b9 ML::PluginSupport::LoadAllPlugins(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 73 15  com.adobe.Mezzanine.framework 0x0000000104e98484 MZ::Initializer::Initializer(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 8964 16  com.adobe.Mezzanine.framework 0x0000000104e9cb96 MZ::Initializer::Initializer(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 27158 17  com.adobe.Mezzanine.framework 0x0000000104e96142 MZ::Initializer::Initializer(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 82 18  com.adobe.Frontend.framework       0x00000001056a9324 unsigned short* std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >::_S_construct<unsigned short*>(unsigned short*, unsigned short*, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> const&, std::forward_iterator_tag) + 254420 19  com.adobe.Frontend.framework       0x00000001056ae8be unsigned short* std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >::_S_construct<unsigned short*>(unsigned short*, unsigned short*, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> const&, std::forward_iterator_tag) + 276334 20  com.adobe.Frontend.framework       0x00000001056a878b unsigned short* std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >::_S_construct<unsigned short*>(unsigned short*, unsigned short*, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> const&, std::forward_iterator_tag) + 251451 21  com.adobe.Frontend.framework   0x00000001056ed17b AppMain + 203 22  com.adobe.Startup.framework   0x000000010584e0c9 unsigned short* std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >::_S_construct<unsigned short*>(unsigned short*, unsigned short*, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> const&, std::forward_iterator_tag) + 7689 23  com.adobe.pre11editor         0x000000010000343a 0x100000000 + 13370 24  com.adobe.pre11editor         0x0000000100003a14 0x100000000 + 14868 25  com.adobe.pre11editor         0x00000001000032a8 0x100000000 + 12968 Thread 1:: Dispatch queue: com.apple.libdispatch-manager 0   libsystem_kernel.dylib             0x00007fff9743a662 kevent64 + 10 1   libdispatch.dylib             0x00007fff8c2d143d _dispatch_mgr_invoke + 239 2   libdispatch.dylib             0x00007fff8c2d1152 _dispatch_mgr_thread + 52 Thread 2: 0   libsystem_kernel.dylib             0x00007fff97439716 __psynch_cvwait + 10 1   libsystem_pthread.dylib       0x00007fff9744ec3b _pthread_cond_wait + 727 2   com.apple.CoreServices.CarbonCore     0x00007fff8d69fa50 TSWaitOnCondition + 108 3   com.apple.CoreServices.CarbonCore     0x00007fff8d69fc4f TSWaitOnConditionTimedRelative + 172 4   com.apple.CoreServices.CarbonCore     0x00007fff8d67038d MPWaitOnQueue + 192 5   com.adobe.dvacore.framework   0x0000000100100a8f dvacore::threads::(anonymous namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr<dvacore::threads::ThreadSafeD elayQueue> const&, boost::shared_ptr<dvacore::threads::Gate> const&) + 143 6   com.adobe.dvacore.framework   0x000000010008f9a6 boost::function0<void>::operator()() const + 38 7   com.adobe.dvacore.framework   0x00000001000f8e73 dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 99 8   com.adobe.boostthreads.framework     0x000000010002e714 thread_proxy + 132 9   libsystem_pthread.dylib       0x00007fff9744c899 _pthread_body + 138 10  libsystem_pthread.dylib       0x00007fff9744c72a _pthread_start + 137 11  libsystem_pthread.dylib       0x00007fff97450fc9 thread_start + 13 Thread 3: 0   libsystem_kernel.dylib             0x00007fff97439e6a __workq_kernreturn + 10 1   libsystem_pthread.dylib       0x00007fff9744df08 _pthread_wqthread + 330 2   libsystem_pthread.dylib       0x00007fff9745 (Chat line is too long, truncated after 10000 characters)

      Thakur: Please allow me 2-3 minutes while I quickly pull up your account.

      Geert Driessen: Internet search learned me that I am not the only person with this issue.... the issue already exists for months....

      Thakur: Thank you for waiting, may I please have the serial number of the product you are referring to ?

      Geert Driessen: if you buy an Adobe product from the Apple Store, you do NOT receive a serial number.....  but when trying to start the program.... while waiting (3 minutes) ..... before it does crash ...... there is following number on the screen .....  20130215.B121.480763

      Thakur: Sorry for the wait. Please do stay online.

      Geert Driessen: Maybe you can use the following information from the failure report above....App Item ID: 571585871 App External ID: 11641629

      Thakur: In this may I know if it was a download link or a DVD set?

      Geert Driessen: AS I WROTE ALREADY (!!!!!!!!!!!!!!!!) IT WAS A DOWNLOAD FROM THE APPLE STORE

      Geert Driessen: APOLGIES FOR THE CAPS..... I wrote that already to your colleague Sannoop.... not to you

      Thakur: I'll be right with you.

      Thakur: Just to confirm, do have a proof of purchase?

      Geert Driessen: from the apple store

      Thakur: Yes you are correct, do you have any proof that you purchased this product?

      Geert Driessen: yes, from the apple store

      Thakur: Thank you for waiting. One moment please.

      Thakur: In this case you need to submit the document so that we can issue you a new serial number.

      Thakur: Just to confirm are you using the same download link to install the product?

      Geert Driessen: Used the link to the product in the section "purchased apps" in the Apple Store to reinstall

      Thakur: Are you able to install the product and are you getting error while activating?

      Geert Driessen: SORRY..... but do you really read what I write ??????

      Geert Driessen: I can install the product without problems

      Geert Driessen: just when starting the program, it crashes

      Geert Driessen: never needed to "activate" this product

      Thakur: Thank you for waiting. One moment please.

      Geert Driessen: No hard feelings, don't take me wrong....... but I spent an awful lot of time WAITING

      Thakur: I checked and see that you need to visit forums for this particular issue.

      Thakur: http://forums.adobe.com/index.jspa

      Thakur: Please click on the link below and submit your query so that our experts can contact you with in 2-3 business days.

      Geert Driessen: This is really ********..... already visited all the fora... they don't provide a solution

      Geert Driessen: I definitely will give this in the hands of my lawyers if I do not get the solution to this problem now. The problem does exist already for monts, Adobe is just not capable to provide solutions

      Geert Driessen: On top of that, I will send out some tweets and sent this protocol to some Dutch TV consumer programmes

      Thakur: Please allow me a minute while I check with my resources for further details.

      Thakur: I checked and see that our phone support team can help you better, please click on the link below for our contact details.

      Thakur: Please click here.

      Geert Driessen: Again .... ******** ..... Tried this already, get an answering machine

      Thakur: I'll be right with you.

      Geert Driessen: It is so much better to call with my lawyer or with the TV Broadcasting stations, they pick up the telephone within 10 seconds and I can talk to a real living person

      Thakur: I am sorry for the delay, I checked and see that you need to try our phone support on Monday so that they can receive the call and help you better.

      Geert Driessen: Again ..... ******** .... even during office hours I have tried to contact them, without any satisfying result

      Thakur: I am sorry since this is an older version product you need to visit our forums or contact us via phone since we dont support older products online.

      Geert Driessen: With a lot of respect, This product was bought less than 6 months ago !!!!!!!!! According to European legislation, YOU HAVE TO support the product, telephone contact does not work and apparently you are also not capable of providing solutions

      Geert Driessen: Apparently it is impossible to complain about SUPPORT @ Adobe, since they do not provide support

      Thakur: Sorry for the wait. Please do stay online.

      Thakur: I checked and see that after the release of Elements 12 we will support the previous version only for 90 days.

      Geert Driessen: That is NOT in accordance with EU laws

      Thakur: I'll be right with you.

      Thakur: Sorry for the wait. Please do stay online.

      Thakur: Thank you for waiting. One moment please.

      Thakur: Geert, we are from general customer service team. The issue you are facing a technical issue. We request you to visit Adobe forums and post your issue, so that Adobe experts will help you with the resolution.

      Thakur: We have not been trained to resolve the technical issue.

      Thakur: So we are requesting to post your issue in Adobe forums.

      Geert Driessen: Did you have a look at the fora yourself ?????? The issue is posted on all fora, it is NOT solved ...... Posted it there, tried to contact Adobe, tried this and apparently NOTHING is working because of incapable company employees, . In short your advice is useless

      Thakur: I apologize for the inconvenience that might have caused to you in this regard.

      Geert Driessen: apologies do not solve the issue

      Thakur: If I would have been trained on the technical issue, I would have helped you,  however the issue is a technical issue, so I am unable to help you.

      Geert Driessen: the LEAST you can do is MAKE someone call ME back since I can not get through the system

      Thakur: I request you to create a technical web case from your Adobe account, so that the technical team will help you.

      Thakur: Please create  technical web case from your Adobe account.

      Thakur: Let me help you with the steps.

      Thakur: Please follow the below steps to create technical webcase from Adobe account:

      Thakur:

      Thakur: 1. Once you login to your Adobe account, click on "My support programs" under "My Support" tab.

      Thakur: 2. Then change the option to "Home", you can locate this option before the "Open Cases".

      Thakur: 3. On the bottom of the page you can locate "Technical Support", "Order & Returns", "Serial Number" and "Adobe Partners".

      Thakur: 4. Click on Technical Support and Choose issue type Using a Product or Service.

      Thakur: 5. Choose product as Additional Products.

      Thakur: 6. The last page is 'Create a support case'. 

      Thakur: 7. Enter the complete notes regarding the issue with the correct product name.