1 2 Previous Next 76 Replies Latest reply: Apr 16, 2015 5:19 AM by paras graphic RSS

    Why is Bridge CC so slow?

    PhotoEye Community Member

      I'm trying to figure out a way to diagnose why Bridge CC is so slow. I regularly use programs like Photoshop, Lightroom and Premiere and don't notice any kind of inapropriate lag or delays at all. However, when working in Bridge it just feels slow. Opening menus occasionally just hangs for seconds on end before dropping down. Thumnails from a gallery I've previously viewed can take upwards of 10 seconds to appear after opening the software. But the most noticeable and repeatable issue comes when trying to select more then one image files. CTR-Clicking a second (or however many additional files) can take anywhere from 5-8 seconds to happen. This, more then anything else, is making bridge unusable.

       

      What should I do?

        • 1. Re: Why is Bridge CC so slow?
          Omke Oudeman Community Member

          Without details about versions and system no specific advise.

           

          In general Bridge needs a lot of resources from your system when caching the files for the first time. So enough RAM is crucial. Also enough free space on your disk (at least 15 % free space is needed for correct functioning of your system) will help. SSD and enough power also speed up things.

           

          Also check your settings, if you have set to generate 100 % previews to always this takes up a lot space and time, also exporting cache to folders can do more harm then good.

           

          Whenever I experience slowness I just manual dump my entire central cache file (I don't depend on Bridge for archival purposes, have a dedicated DAM application for this) and start rebuilding the cache again having a fresh newly build cache file.

          • 2. Re: Why is Bridge CC so slow?
            PhotoEye Community Member

            Thanks for the quick response Omke. Here is some more information for you:

             

            OS: Windows 8.1 / 64-bit

            CPU: i7-3770K

            RAM: 16GB

            SSD (OS): 256GB Sata-III / 55GB Remaining

            SSD (Cache): 128GB Sata-III / 52GB Remaining

            Bridge: CC 6.0.1.6

             

            I did clear out the cache files in Bridge. Didn't help. The problem has persisted across multiple updates of the software. So I can't isolate it to say... the latest update.

            As I mentioned, it's the only program I run that doesn't humm along nicely.

            • 3. Re: Why is Bridge CC so slow?
              Omke Oudeman Community Member

              What files are you using and did you check if you have only HQ preview selected and not 100 % preview?

               

              And do you let the folder cache completely (check the activity bar bottom left in Bridge window).

               

              And as a Mac user I'm not familiar with Windows install but it seems you have the option to install both 32 and 64 bit, I assume you have both 64 bit?

               

              Also having the cache file on a separate disk should not be a problem with an SSD but do you have Bridge on the default disk (C-Drive?) with other applications installed?

               

              Maybe an other poster familiar with Windows can hop in, the behavior you are describing is certainly not normal so there has to be something wrong on your side, we only need to find out what

              • 4. Re: Why is Bridge CC so slow?
                Curt Y Community Member

                Once cache has built opening files should be near instaneous.  Are you connected to a network?

                • 5. Re: Why is Bridge CC so slow?
                  PhotoEye Community Member

                  Thanks for chiming in everyone. I've sorted through all of the advice. Nothing is making any kind of difference in performance.

                  • 6. Re: Why is Bridge CC so slow?
                    Omke Oudeman Community Member

                    I've sorted through all of the advice

                     

                     

                    But sadly enough you did not answer the questions

                    • 7. Re: Why is Bridge CC so slow?
                      station_two Community Member

                      Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers: 

                       

                      http://forums.adobe.com/thread/419981?tstart=0

                       

                      Thanks!

                      • 8. Re: Why is Bridge CC so slow?
                        Gug Underwater Community Member

                        PhotoEye is not alone here.  I have precicely the same slowness issue, and nearly the same HW/SW setup.  I have been using PS CC at full speed, but Bridge CC drags exactly the wame way the OP described.  I have been using the older Bridge 4.1.0.54 at full speed in the meantime.

                         

                        Adding to PhotoEye's symptoms, I also have:

                        Clicking on menu items (File Edit View, etc.) takes 6-8 seconds

                        Minimizing Bridge takes 6-8 seconds

                        Opening the app takes 10-15 seconds

                        And those often show "Adobe Bridge Not Responding" in the app's title bar while thinking.

                        Every other aspect of the PC runs fast and without issues.

                        I believe the cache is not the issue, because its not just the speed of viewing cached items - its also opening menus and minimizing the app.  However, I did also try emptying the cache and changing my "generate 100% previews" settings.  And my Bridge 4.1.0.54 generates 100% previews lightning fast.

                         

                        PhotoEye - are you also experience those additional slownesses I listed with the "Not Responding" messages?  I will next try uninstalling Bridge CC and reinstalling. 

                         

                        Win 8.1 x64 on MSI Laptop

                        16GB RAM

                        i7 processor

                        256 SSD (C:) with 128GB free (contains cache and apps)

                        1TB HD (D:) Data

                        • 9. Re: Why is Bridge CC so slow?
                          PhotoEye Community Member

                          I have all the same symptoms. I tried to right click to copy/past something and it took over 10 seconds to show my right click. Basically every single thing I touch takes 5-10 seconds or more to respond.

                          • 10. Re: Why is Bridge CC so slow?
                            Curt Y Community Member

                            This means Bridge is searching for something, perhaps connected to network, or another program is intruptiing it, like anti-virus.. 

                            • 11. Re: Why is Bridge CC so slow?
                              PhotoEye Community Member

                              No antivirus running and the only network I am connected to is my home network.

                              • 12. Re: Why is Bridge CC so slow?
                                Curt Y Community Member

                                What about your video card/driver?  Is that up to date?  To check if this is problem go to edti/preferences/advanced and check use software rendering.

                                 

                                In the past this type of problems has been the network issue, or a faulty install.  Try running computer without connection to any network and see if it makes a difference.

                                 

                                If you decide to uninstall use Adobe cloud cleaner, then reinstall.

                                • 13. Re: Why is Bridge CC so slow?
                                  Yammer Community Member

                                  Bridge is designed to poll a number of storage volumes every few seconds, looking for changes. If you're handy with computers, you can download Process Monitor from Microsoft's Sysinternals microsite and see exactly what it's looking for. Like Curt & Omke say, Bridge sometimes gets upset with networks, usually because it's looking for something that isn't there any more. It doesn't matter if it's a big or a small network.

                                   

                                  I have seen bugs like this reported here over the years. It isn't particularly common, but common enough. It's unlikely to be a proper bug in Bridge; just a design flaw in the way Bridge interacts with Windows in certain situations.

                                   

                                  I just had a look, and Bridge checks this folder. It might be worth seeing what's in there.
                                  C:\Users\**Username**\AppData\Roaming\Microsoft\Windows\Network Shortcuts

                                   

                                  Also, take a look at what's showing in the Folders panel, as it might give you a clue. On my system, it checks the root of every populated drive as well as each step on the path to the current folder.

                                  • 14. Re: Why is Bridge CC so slow?
                                    PhotoEye Community Member

                                    I found the "Network Shortcuts" folder and there was nothing in there. I couldn't really figure out what to do with the Process Monitor... unfortunately. I tried running bridge without a network and it made no difference. Currently going through the mundain checklist of troubleshooting with tech support to see if I missed anything. 1 hour later... not confident they can help.

                                    • 15. Re: Why is Bridge CC so slow?
                                      PhotoEye Community Member

                                      Just created a 'Guest' user in Windows 8 and ran Bridge under that account. It flies. So something is interfering with Bridge in my default account. Trying to figure out how to troubleshoot it though.

                                      • 16. Re: Why is Bridge CC so slow?
                                        Curt Y Community Member

                                        Yours is not an uncommon occurance, but not specifically with this problem.  It seems like when all else fails a new user account is the last resort effort that frequently works. 

                                        • 17. Re: Why is Bridge CC so slow?
                                          Omke Oudeman Community Member

                                          Just created a 'Guest' user in Windows 8 and ran Bridge under that account. It flies.

                                           

                                           

                                          Not knowing Windows also has user accounts this is very similar to Mac behavior. As Bridge is a very critical and demanding application testing it under a new user account on a Mac had often equal result.

                                           

                                          For Mac you have the option to restore the user account with a restore Disk of the OS itself. Earlier system versions (before OSX7) they called this an install and archive application. Basically running this app means it creates a new user library while copying the old one with the addition 'archive', leaving all applications and the rest of the user account as it was. Of course running a back up first for security is always needed.

                                           

                                          Plain logically you should be able to find the culprit causing this damage but I have not been able to do so (mainly because my lack of knowledge about programing and hidden data) and using the restore option (which on a Mac should you not take more then an hour) is by far the quickest solution

                                          • 18. Re: Why is Bridge CC so slow?
                                            PhotoEye Community Member

                                            Anyone have any idea how to completely delete Bridge and everything along with it? I recently uninstalled Bridge, restarted my computer and then installed Bridge CC again.

                                            When I opened the program for the first time all of my original settings were completely intact. What can I do to completely erase everything related to Bridge?

                                            • 19. Re: Why is Bridge CC so slow?
                                              Curt Y Community Member

                                              You need to uninstall, run Adobe CC Cleaner, then reinstall.

                                              • 20. Re: Why is Bridge CC so slow?
                                                PhotoEye Community Member

                                                Already did that... on my own and with Adobe on the line. Bridge did not show up in the CC Cleaner either time so I was not able to run it. Adobe says that if it's not in the list then it's unesasary to run it.

                                                • 21. Re: Why is Bridge CC so slow?
                                                  Omke Oudeman Community Member

                                                  What can I do to completely erase everything related to Bridge?

                                                   

                                                   

                                                  To be sure in addition to Curt here is the link for the Adobe Cleaner Tool, if you haven't seen it before try again according to the manual.

                                                   

                                                  http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

                                                   

                                                  And when your custom settings have been applied to a new install then indeed there where some items left on your system.

                                                   

                                                  When I used the uninstall route with CC Clean tool I followed this by a manual search for all Adobe files which I viewed and decided to dump manual.

                                                   

                                                  On a Mac this path for the Bridge pref files is the user library application support section and the user library preferences section. Might be similar on Windows.

                                                  • 22. Re: Why is Bridge CC so slow?
                                                    PhotoEye Community Member

                                                    Thanks Omke. The Cleaner tool did not work with Bridge. Tried it on my own and with Adobe Tech.

                                                    • 23. Re: Why is Bridge CC so slow?
                                                      jprotz Community Member

                                                      I take it that this issue has not been resolved?  I have a machine that has almost identical specs to PhotoEye's machine, and I am also seeing the same issues.  I even tried the guest account that he suggested, Bridge ran like a clock.  But under my Win8 primary account...no such luck.

                                                      • 24. Re: Why is Bridge CC so slow?
                                                        PhotoEye Community Member

                                                        Not resolved. Adobe has handed the blame over to Microsoft, saying that my permissions have become corrupted and to have MS walk me through fixing them. MS only supports Windows 8 for 90 days and so they want $149 to fix the problem. That's not going to happen. The most surprising part of all of this is that I cannot for the life of me find a fix for this online. It's probably the first Windows related problem I have ever had that I couldn't find a fix for online. On the bright side, I've never liked bridge and only recently started using it again to use a new extension I've installed. However, they are about to release a stand alone program so I can go back to not using Bridge at all in about 3-4 weeks .

                                                        • 25. Re: Why is Bridge CC so slow?
                                                          Sheepw Community Member

                                                          PS CC and Bridge and RAM robbery

                                                           

                                                          Problem:

                                                          Open NEF file in ACR in Bridge. Proceed to open same file in PS from ACR.

                                                          Result = Use Open CL (Advanced Graphics Processor Settings) cannot be selected. Available RAM for PS significantly reduced and not adequate for smart sharpen and shake reduction routines.

                                                           

                                                          However, by doing this:

                                                          Open Bridge. Open PS independently. Open NEF file in PS from ACR via Bridge.

                                                          Result = Use Open CL (Advanced Graphics Processor Settings) is selected. Available RAM for PS significantly increased and adequate for smart sharpen and shake reduction routines.

                                                           

                                                          Why is Bridge behaving like this? Is there a fix?

                                                           

                                                          Using - Windows 7 64 bit, 12 GB RAM

                                                          • 26. Re: Why is Bridge CC so slow?
                                                            Jas69 Community Member

                                                            I just paid a fortune for a Dell M3800 with 512 GB SSD, i7 Quad, 16 GB ram and Nvidia Quadro M1100 specificaly to run PS CC and Bridge CC and I have the same problem as you all. The first thing I did was load CC and Bridge is usless. updates havent helped either. Adobe can you help please or stop billing me for CC untill it's fixed? Nvidia Quadro certified drivers, really? Microsoft, hellow, is there anybody in there? This stuff costs a crazy amount of money and it does'nt work. So is Mac with ATI graphics and Photo Mechanic going to be the future. I needed this equipment for my first paid job as a Photographer at the Australian Open Tennis, it's half way through ... Sorry to be a bit loud and negative but I am pretty distressed by the timming of this problem. I hope we all can be advised by these massive compaies of an update fix.

                                                            • 27. Re: Why is Bridge CC so slow?
                                                              Curt Y Community Member

                                                              I see a rant, we are just users like you on this site, no Adobe or MS help.  If you have exact problem with bridge that is in this thread state that, otherwise start a new thread.

                                                              • 28. Re: Why is Bridge CC so slow?
                                                                Yammer Community Member

                                                                Have you contacted Adobe for support? This is just a user community forum. No Adobe staff here.

                                                                • 29. Re: Why is Bridge CC so slow?
                                                                  Jas69 Community Member

                                                                  OK, I see your point guys, sorry. I suppose I was trying to let you know there is another person with the same problem so don't feel alone but I got a little emotional and I assumed Adobe where watching. Sorry

                                                                  • 30. Re: Why is Bridge CC so slow?
                                                                    HappyGuy Community Member

                                                                    I just bought a new computer with with Windows 8.1 and plenty of all the hardware that make Adobe CC work great. Unfortunately Bridge had the sluggish slow response that seems to be haunting many people. I read through the adobe support and forums and found a number of good places to look but nothing that outlined a working solution for me. I tried all this http://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge-windows.html and nothing worked. I was facinated to find people were able to create new account and found the unresponsiveness went away. I also payed close attention to the fact that network drives might cause problems. Not being familiar enough with Windows 8.1 I looked for traditional XP network drives and found that wasn't the problem. But yesterday I realized I have "Libraries" that point to my windows 8.1 laptop and one that pointed to SkyDrive. The settings transfered to my new PC when I used the same login information from my laptop. So I went in to the libraries and removed all the links that went to my laptop and skydrive and Bridge worked perfectly as would be expected on a new PC. So check your libraries. This might also explain why some people found that a new account solved the problem.

                                                                     

                                                                    Open the "desktop"

                                                                    Open "file explorer"

                                                                    Go to the "view" tab

                                                                    Click on "navigation pane" in the ribbon

                                                                    Select "show libraries"

                                                                    Expand "Libraries" in the folder view

                                                                    Check the path to every folder in the list

                                                                    Right-click and choose "remove location from library" if anything points to another computer or SkyDrive

                                                                     

                                                                    Obviously I can't say it's everyone's problem, but it worked for me. I hope it helps someone. Good luck everyone.

                                                                    • 31. Re: Why is Bridge CC so slow?
                                                                      Curt Y Community Member

                                                                      Thanks for reporting you success.  This is one of those things only the user can find.  It definately affects Bridge, but is not something Bridge can control.

                                                                      • 32. Re: Why is Bridge CC so slow?
                                                                        PhotoEye Community Member

                                                                        WINNER!!!!!!!!!!!!!!

                                                                         

                                                                        Wow. This worked flawlessly. My only regret is that you didn't wonder in about 2 weeks ago to save me hours of trouble .

                                                                         

                                                                        For anyone having this issue, do as he says. It worked instanstly. Bridge flies now.

                                                                         

                                                                        Thanks again!

                                                                         

                                                                        PS: I opened each file location and discovered there were a couple of locations that were not accecible because they no longer existed. I also found a skydrive location.

                                                                        I removed them all by going into 'properties' in each of the library locations.

                                                                        • 33. Re: Why is Bridge CC so slow?
                                                                          PhotoEye Community Member

                                                                          To be clear... Do everything HappyGuy tells you to do in post 30.

                                                                          • 34. Re: Why is Bridge CC so slow?
                                                                            Yammer Community Member

                                                                            I did mention this in post 13: Bridge polls the root folder of every drive, so if it's slow or inaccessible it will slow things down.

                                                                            • 35. Re: Why is Bridge CC so slow?
                                                                              Gug Underwater Community Member

                                                                              Yes!!!  This worked for me as well.  I had no pointers to skydrive, or any other computer, but I just removed all paths for all five options (which I assume are the Windows 8.1 defaults) and its up to the full speed that I would expect.  Thank you!!!

                                                                              • 36. Re: Why is Bridge CC so slow?
                                                                                jprotz Community Member

                                                                                Wow, that's it...brilliant! Excellent, thanks!!

                                                                                • 37. Re: Why is Bridge CC so slow?
                                                                                  Jas69 Community Member

                                                                                  Thank you HappyGuy.

                                                                                   

                                                                                  I'm with you upto "check the path of every folder in the list".

                                                                                  I'm not sure what that means. I have 4 folders in there, Documents, Music, Pictures and Videos.

                                                                                   

                                                                                  Can you advise me on this please.

                                                                                  • 38. Re: Why is Bridge CC so slow?
                                                                                    jprotz Community Member

                                                                                    Hi Jas69, In my case, I followed HappyGuy's advice, but maybe a bit differenly.  My current laptop was migrated over from an older machine using the Windows migration utility.  I went into each of the folders you mention, right click and then select properties.  That will give a window that states 'Libraries', the main window will state 'Library locations:'.  In each of my folders, there were locations that pointed towards my new/current laptop, and two that pointed to my old laptop.  The correction Library locations should state something like "My Pictures (C:\Users\jprotz)".  The ones that pointed to the old laptop stated "\\DV6\Users\jprotz".  It is that second location that pointed to the old laptop that I got rid of in each case, just like HappyGuy stated.  I did that for Documents, Music, Pictures and Video.  Voila, no more problems with Bridge.

                                                                                     

                                                                                    Adobe owes HappyGuy a beer, I would say ;-)

                                                                                    • 39. Re: Why is Bridge CC so slow?
                                                                                      Jas69 Community Member

                                                                                      Thank you jprotz.

                                                                                       

                                                                                      I had slightly diffrent paths listed, some had 2 an some had 3. I didn't recognise the format, no C:etc,etc. So I deleated all paths. This might cause problems later when I want to synce files between systems but for now Bridge is a priority.

                                                                                       

                                                                                      It worked a treat, thank you so much

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