3 Replies Latest reply on Dec 24, 2013 7:11 AM by sjpt

    adobe id

    brickie

      have adobe id but my kobo is saying my book is protected by drm and is not currently authorised for use with my adobe id

        • 1. Re: adobe id
          sjpt Level 4

          Either you haven't registered the kobo with your AdobeID, or you have registered it with a different ID from the one used when you first accessed the book.

          Once accessed, a book is locked to devices registered with the ID in use at the time of first access.

           

          The exact best steps will depend on the details of what you have already registered and what books you already have locked to (one or more) Adobe IDs.

          One option is ...

          1. First check ADE is properly registered and you can read the book there.
          2. Then, if the kobo is registered with a different ID, unregister it (ctrl-shift-E or cmd-shift-E on Mac to ADE with kobo plugged in).
          3. Then re-register the kobo (menu/Hlep/Authorize Device on ADE2.x, Library/Authorize Device on older more reliable v1.7.2)

          BUT, be aware the kobo will no longer be able to read books that were associated with the ID it was previously registered with.

           

          If that isn't suitable for you post back saying exactly what your situation with IDs and books and we can suggest the best plan.

          • 2. Re: adobe id
            brickie Level 1

            problem started when trying to download book from local library. book went 

            to computer in adobe digital editions tried to put on to kobo , this was 

            first time use  but error to many activations spoke to adobe to reset 

            activations now get problem with adobe id

             

             

            In a message dated 24/12/2013 10:42:59 GMT Standard Time, 

            forums_noreply@adobe.com writes:

             

                  

            Re:  adobe id

            created by sjpt (http://forums.adobe.com/people/sjpt)  in Adobe Digital 

            Editions - View the full  discussion

            (http://forums.adobe.com/message/5954648#5954648)

            • 3. Re: adobe id
              sjpt Level 4

              Depending what the problems with Adobe ID are ... Try:

              1. unregister ADE on computer (ctrl-shift-D, cmd-shift-D on Mac)
              2. unregister device  (ctrl-shift-E, cmd-shift-E on Mac) to ADE with device plugged in
              3. re-register ADE on computer ((menu/Hlep/Authorize Computer on ADE2.x, Library/Authorize Computer on older more reliable v1.7.2)
              4. re-register the kobo (menu/Hlep/Authorize Device on ADE2.x, Library/Authorize Device on older more reliable v1.7.2)