5 Replies Latest reply on Dec 30, 2013 11:13 PM by Chunlong Li

    Extension manager for CC freezes upon opening

    blurrr001

      Running Adobe Creative Cloud on OSX 10.9.1

      Iam also using the admin account on this imac shouldnt be a permission issue

       

      I installed extension manager for CC and I tried to install a photoshop Actions tool bar "TK-ACTIONS panel.zxp. Extension manager immediatly timed out showing the little spinning clock as my curser. I quit and re opened to the same thing. I then uninstalled it using the uninstaller and reinstalled with the same result. I completely removed all traces of CC using the CC cleaner tool. Reinstalled same thing. Tried phone support and chat all directed me here as my only option. I looked through the forums and found a few people with similar issues but no results.

       

      Running Adobe Creative Cloud on OSX 10.9.1

       

       

       

       

      ••This was a reply to another user for the same issue Iam having and this did not help me it just opened up the program to the same result and never asked for my PW.

       


       

       

       

      1.Carl Sun,Dec 11, 2013 7:10 PM   in reply to wearethedeliReport

       

       

      Please try to run EM as administrator firstly. 1. Run "/Applications/Utilities/Terminal.app".2. Input the following command then press "Return" key. Don't miss the double quotation marks.   sudo "/Applications/Adobe Extension Manager CC/Adobe Extension Manager CC.app/Contents/MacOS/Adobe Extension Manager CC"3. Input password of administrative user then press "Return" key. If it works, you can try to run EM in normal way.