That seems typical of a serial number issue. You most likely will need to contact Adobe again.
Thank you for your reply.
Further research shows all this time I had just the CS 6 version.
Why the Extended came with it, only Santa's 4-footed friends might know for
But, you are right about the serial numbers...
3D might also be disabled if your OS version, video card, or video card driver are not up to using those features.
Thank you for your reply but systems have previously worked and there doesn
't seem to be any conflict there.
Plus, as posted earlier, inexplicably I was using Extended when just CS 6
was purchased. So I guess we should all be so lucky.
Best for '14.
Does the 3D menu show at all? Is it just grayed out?
What OS version are you using?
And have you updated the video card drivers?
What does Help->System Info say about the video card?
Hi again Chris.
The version does not now show 3D.
Other things such as GPU, OS, drivers are all late model and good
The serial number I sent to Adobe matches that of CS- not CS 6 Extended.
Why 3D worked since the install back in May '13 remains baffling.
Thanks again for your attention.
If the serial number was extended and the system couldn't handle it, then the 3D menu would be there but grayed out.
If the 3D menu isn't showing, then the serial number is for standard.
The trial acts like extended, but I'm not sure how the same serial number would have enabled the 3D features for months and now not do so...