4 Replies Latest reply on Dec 26, 2013 4:38 AM by Test Screen Name

    Digital signatures don't appear or print in some applications

    BasilSeal

      We generate a lot of music licenses and typically sign them electronically with a visible certificate using Acrobat Pro XI (both Windows and Mac) before emailing them to the licensees. Usually this works well, but on occasion we hear from some recipients that the document hasn't been signed. This appeared to be a problem with Apple's Preview application but it seems to have been fixed in OS 10.9 Mavericks. Does anyone know why some PDF reader applications seem to be unable to see electronic signatures (and which ones they are). Would pasting a facsimile signature on the document using the regular signature function ensure that the signature can be seen and printed?