1 Reply Latest reply on Jan 6, 2014 10:34 PM by Innokentiy Ivanov

    Signature panel 'hangs' when viewing a signed document

    Innokentiy Ivanov Level 1

      Hello and Merry Christmas to everyone,

       

      I am facing a problem when viewing a document ( https://drive.google.com/file/d/0B1wk9toh5e7AekxUcGM0RVc4Z2c/edit?usp=sharing ) with Adobe Reader. The signature panel appears to be frozen (not initialized), and it is not possible to access any signature details at all.

       

      Note that the document contains two invisible signatures. Whenever I remove the second signature manually by truncating the document, the signature panel is shown as expected.

       

      My environment: Windows 8.1 x64, Adobe Reader 11.0.5. Interestingly enough, the document and the signatures are shown correctly by Adobe Reader 9. I am attaching a screen shot of what I am seeing with Adobe Reader 11 below.

       

      It would be great if someone lets me know why this is happening and whether Adobe are going to fix this.

       

      Thanks in advance,

       

      Innokentiy Ivanov

       

      AdobeReaderScreenShot.png