Moving this discussion to the Premiere Elements forum.
Brucker3336 I am assuming you are referring to Premiere Elements 12 if this correct?
Have you attached your Canon to the computer via FireWire 400 (IEEE-1394a/iLink)?
Actually, this camcorder is an AVCHD cam, so it would attach via USB. Then the camcorder must be set to playback/USB mode.
You would then use Add Media/From Flip or Camera to open the Video Importer and set the Source drop-down to your camcorder.
Is this what you've done? Please be specific about the steps you're taking.
Thanks for that clarification. I went from memory on that Vixia, and just mis-remembered what format that model used - I thought that it was an HDV miniDV tape model - teach me to not check the model, before I reply.