1 Reply Latest reply on Dec 27, 2013 3:10 AM by sjpt

    Trouble Downloading a Book

    LDOTZ

      I recently bought a new computer.  The first version of Adobe Digital Editions that I downloaded did not work, so I downloaded a different version.  Now I am getting this error message: 

      Error getting license

      License server communication problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

        • 1. Re: Trouble Downloading a Book
          sjpt Level 4

          Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

          Uninstalling and reinstalling does not help; and installation of a different version can stir this bug.

          Unfortunately, it often then gives misleading error messages about what is wrong.

          A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

           

           

          This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

          Restart ADE, and then reauthorize with your (old) Adobe ID.

           

           

          In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0