12 Replies Latest reply on Dec 30, 2013 4:29 PM by Canonft

Elements 9 and Mavericks

Canonft Dec 26, 2013 5:37 PM

Just transfered all files from old Mac to new Macbook Pro with Mavericks and Elements 9 no longer works. What do I need to do? Error screen says certain files are missing.

1. Re: Elements 9 and Mavericks

Barbara B. Dec 26, 2013 10:16 PM (in response to Canonft)

You can never, never transfer an installed copy of PSE. You will need to download and run this, and then go search around manually for any bits and bobs you brought over. PSE is not a tidy package in accordance with the apple developer guidelines; the PSE installer strews stuff all over your hard drive in places you can never find them all, and where the migration assistant is not programmed to look:

http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

You can't use spotlight to search for these kinds of files. In addition to the Applications folder, the most important place to look is your hard drive>library>application support>adobe. Also, go to your username>library>preferences and delete everything pertaining to PSE. Then you can reinstall from your original installation media.
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2. Re: Elements 9 and Mavericks

Canonft Dec 30, 2013 5:25 AM (in response to Barbara B.)

Thank you Barbara. I have confirmed PSE 9 works with Mavericks by upgrading my old laptop. How do I find "hard drive> library..." and "username>library..."? Thanks.
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3. Re: Elements 9 and Mavericks

Barbara B. Dec 30, 2013 6:25 AM (in response to Canonft)

To make the library at the top of the hard drive visible, go to Finder>preferences>Sidebar>Devices and turn on Hard disks. Then whenever you open a new finder window your will see your hard drive in the list on the left side of the window. Click it and that library will be at the top level of results.

To make the user library visible, see this:

http://www.cultofmac.com/251544/mavericks-makes-it-way-easier-to-access-your-library-folde r-os-x-tips/
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4. Re: Elements 9 and Mavericks

Canonft Dec 30, 2013 10:00 AM (in response to Barbara B.)

Ok, I have done all this. I am using my old laptop's cd drive to install the PSE 9 from the original disk. Everything works until i get to about 32% during installation of the organizer, then it asks to insert the PSE 9 disc (which is already inserted). When i press "continue" it just cycles back the insertion request even if i eject and reinsert the disc. Any ideas here? Perhaps I need to download the new version straight from Adobe?
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5. Re: Elements 9 and Mavericks

Barbara B. Dec 30, 2013 10:15 AM (in response to Canonft)

Try copying the files from the disc directly to the desktop of the mac you want to install on. Also be sure that you are removing the failed installation bits between tries. Use the uninstaller if it will run. If not, you need to check both the Applications folder and hard drive>library>Application Support>Adobe for the bits that got installed during the failed tries and remove them.
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6. Re: Elements 9 and Mavericks

Canonft Dec 30, 2013 1:00 PM (in response to Barbara B.)

I appreciate you hanging with me on this, but when I try to copy the disc to the desktop i get the following "The Finder can’t complete the operation because some data in “AdobePhotoshopElements9All.dmg” can’t be read or written.
(Error code -36)
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7. Re: Elements 9 and Mavericks

Barbara B. Dec 30, 2013 1:31 PM (in response to Canonft)

Don't do it that way. Double click the disk and press command+A to select all the contents, then drag if you can.
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8. Re: Elements 9 and Mavericks

Canonft Dec 30, 2013 1:49 PM (in response to Barbara B.)

back to the same problem. The installation stops at 32% during installation of the Elements Organizer.
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9. Re: Elements 9 and Mavericks

Barbara B. Dec 30, 2013 2:16 PM (in response to Canonft)

Have you been removing the bits of the failed installations?
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10. Re: Elements 9 and Mavericks

Canonft Dec 30, 2013 3:18 PM (in response to Barbara B.)

I believe so but will keep trying. Do I also delete any files pertaining to adobe cs3 and cs5? What about adobeAir?
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11. Re: Elements 9 and Mavericks

Barbara B. Dec 30, 2013 3:21 PM (in response to Canonft)

CS5, yes, if don't also have PS CS5 installed. Air shouldn't matter one way or the other, I don't think.
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12. Re: Elements 9 and Mavericks

Canonft Dec 30, 2013 4:29 PM (in response to Barbara B.)

Barbara, you have been very helpful and i truly appreciate your patience. However, I have still not been able to install PSE 9. I did however successfully just download and install PSE 12 as a trial version. So i will continue to try and if not successful, just buy the 12 version. Thanks again and I will let you know if i am eventually successful.

Ed
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