21 Replies Latest reply: May 6, 2014 6:59 PM by BobLevine RSS

    CS3 Fresh Install on OS X 10.9 - Updater says "No Internet Connection"

    link470 Community Member

      Hi everyone,

       

      I've just installed Adobe Creative Suite 3: Master Collection on a Mac running OS X 10.9, and the installation worked great and the applications appear to launch and function correctly.  The part I'm having issues with is updating the software.  Since it's a new install, I know there's updates available, and usually if no updates are showing up, I can just set back my system clock to an earlier date and I'm good to go.

       

      The problem is the updates aren't appearing at all, and Adobe Updater just shows "No Internet connection.  Please check your Internet settings and/or firewall.  Waiting for connection...".  This is on a brand new installation of Mavericks with nothing but all Apple Updates and CS3 installed.  I installed CS3 earlier this year on some Mac Mini's running Mountain Lion, and I was able to get those updaters to run [although I had to download the first Acrobat 9 update manually since the update option doesn't exist in the menus at first...].  However this updater just thinks I'm offline.

       

      The system firewall is off, my connection is perfectly fine, and I've tried installing the Adobe Updater 5.1.1 update from Adobe's website.

       

      Any other suggestions would be greatly appreciated.  Thanks!

        • 1. Re: CS3 Fresh Install on OS X 10.9 - Updater says "No Internet Connection"
          Steve Werner ACP/MVPs

          Your InDesign copy is too old for Mavericks (10.9.x). There is no support for it. I'm sorry to say that you're on your own.

          • 2. Re: CS3 Fresh Install on OS X 10.9 - Updater says "No Internet Connection"
            link470 Community Member

            Thanks for your reply, but I'm thinking I can still make this work.  The updater simply says "no internet connection", and I know the software runs on Mavericks.  Even Adobe says it does.  The Mac Mini's that I had installed the exact same CS3 suite on were all updated to Mavericks last week too, and they run the software just fine.  I can install the updates manually, but would much rather make the updater see my internet connection so that I know I got everything.

             

            Anyone else have any ideas?

            • 3. Re: CS3 Fresh Install on OS X 10.9 - Updater says "No Internet Connection"
              BobLevine UGM

              Read that link again. The only CS3 app that was even tested with Mavericks

              is Photoshop.

              • 4. Re: CS3 Fresh Install on OS X 10.9 - Updater says "No Internet Connection"
                link470 Community Member

                I saw that, thanks.  Acrobat updater works just fine [after I install the manual updates till 9.2.0].  It's updating using the Adobe updater as we speak.  Just the main Creative Suite updater gives me No Internet Connection and waits for one, even though it's connected.  Rolling the clock back to the time where the update certificate was valid doesn't seem to work either, but I know I ran the updates on Mountain Lion with no issues.  Contemplating getting a Mountain Lion installer and installing from scratch and then updating to Mavericks if this doesn't work.

                • 5. Re: CS3 Fresh Install on OS X 10.9 - Updater says "No Internet Connection"
                  lvb884 Community Member

                  I'm experiencing a similar problem.

                   

                  I have a MacBook Pro Late 2011.  I was using Lion (not Mountain Lion) with CS3 with no problems.  Recently I installed a new hard drive in my computer and used Time Machine to transfer all my files and settings (still with Lion; I did not try to open any Adobe applications at this point).  Then I udpated to Mavericks.  Upon trying to open one of the Adobe applications, it told me I needed to reinstall CS3.  I inserted the original disc and followed the instructions on the ReadMe file.  I went to Applications > Utilities > Adobe Installers > Add or Remove Adobe Creative Suite 3 Design Premium.  I did a reinstall, and at the end, it said that some of the components failed to install (see screenshot):

                   

                  Screen Shot 2014-01-06 at 9.35.54 PM.png

                   

                  I did a partial install (not all CS3 applications), so there could have been more errors than this if all applications were installed.  The applications themselves appear to work fine, but when I try to run the updater, it tells me I have no internet connection.

                   

                  link470 wrote:

                   

                  Acrobat updater works just fine [after I install the manual updates till 9.2.0].

                   

                  Can you tell me where to find these manual updates?  I looked on this page:

                   

                  http://www.adobe.com/support/downloads/collection.jsp?collID=1&platform=Macintosh

                   

                  but I don't see 9.2.0 for any of the CS3 applications.

                   

                  The CS3 that I purchased (Design Premium) came with Adobe Acrobat 8.  I tried to manually install the 8.1.1 update.  It said, "Please choose the copy of Adobe Acrobat Professional to update", but the application is grayed out (see below).  I did not try to install any other manual updates, yet.

                   

                  Screen Shot 2014-01-06 at 10.28.36 PM.png

                   

                  I'm not sure what to do here besides use my CS3 applications the way they are without updating them ever.  (I would rather not subscribe to the Creative Cloud.)  Any help will be appreciated.  I might try doing a complete unintall followed by a fresh install.

                  • 6. Re: CS3 Fresh Install on OS X 10.9 - Updater says "No Internet Connection"
                    link470 Community Member

                    Hi lvb884,

                     

                    I think your situation for updating and not finding the internet connection is a similar issue, but those errors that you got will most likely be solved by a complete uninstall and re-install of the Adobe suite. 

                     

                    The updates I manually installed up to 9.2.0 were for Acrobat 9 only.  Acrobat 9 wasn't originally included in CS3 unless you bought the 3.3 license, if I remember correctly.  We technically have Creative Suite Master Collection 3.3, which includes Acrobat 9.  However, Acrobat 8 probably still uses a separate update system than the rest of the suite like 9 does, in which case you can find the manual updates for Acrobat 8 here.  Scroll down until you see the 8.1 update, and start there and work your way upwards on the page through the 8.x updates.  I'd do that after completely uninstalling and reinstalling your suite though just to make sure. 

                     

                    The other thing I'd do is try going to Help>Check for Updates or Help>Updates [can't remember which it is] within Acrobat 8 and try running the updates from within Acrobat itself after each update [including before you run the first 8.1 update] and see if it works, since Acrobat uses a separate updater than the rest of the suite.  The only reason I actually installed the updates for Acrobat 9 manually until 9.2.0, was because Adobe somehow forgot to add the "Check for Updates" option to the application on the Mac version until 9.2.0   Once I was at 9.2.0, Acrobat had no problems updating using its built in Adobe Updater on Mavericks.

                     

                    I mentioned some Mac Mini's that I was able to run the updates for CS3 Master Collection on when it was running Mountain Lion, and then upgraded to Mavericks.  I went back to those Mac Mini's today and tried to run the updater, and it says there's no internet connection.  So while the apps all appear to still work fine, it seems like Mavericks and the Adobe Updater for CS3 is the main issue, even after manually installing the Adobe Updater 5.1.1 update.

                    • 7. Re: CS3 Fresh Install on OS X 10.9 - Updater says "No Internet Connection"
                      lvb884 Community Member

                      Okay, so I just uninstalled everything using the adobe Add & Remove utility (see earlier post).  I saw that the Finder folders for each application were still there even though they were mostly empty, so I moved them to the trash.  I also moved both utility folders to the trash (Adobe Installers and Adobe Utilities directories).  Then I inserted the disc and did a fresh install.  Now I'm in some real doo doo....

                       

                      Here is the summary screen before pressing the Install button (partial install):

                       

                      Screen Shot 2014-01-06 at 11.12.54 PM.png

                       

                      Here is the screen I got when the installation finished:

                       

                      Screen Shot 2014-01-06 at 11.25.55 PM.png

                       

                      According to this, Acrobat was the only application that installed successfully.  Sure enough, it's basically the only one in my applications folder:

                       

                      Screen Shot 2014-01-06 at 11.37.47 PM.png

                       

                      Before this, I could still use the other applications, I just couldn't update them.  Even though the earlier reinstall had similar errors, I could somehow still use the pre-existing applications.  Now that the applications are gone, I can only use the ones that can install properly.  Crap.

                       

                      I just might consider paying a monthly fee for Creative Cloud, but I sure don't want to.  The only other thing I can think of is uninstalling again and then installing everything without doing a partial install.

                      • 8. Re: CS3 Fresh Install on OS X 10.9 - Updater says "No Internet Connection"
                        link470 Community Member

                        I'd try uninstalling again [just Acrobat 8, I guess] and then following the steps here, specifically step 3 for Mac OS X and download the cleaner utility which should get rid of any other files that may be lingering and preventing a proper install.  It says it's for Creative Cloud, but it also works for CS3 to CS6.

                        • 9. Re: CS3 Fresh Install on OS X 10.9 - Updater says "No Internet Connection"
                          lvb884 Community Member

                          Thanks for your reply!  And thanks for the link.  In Acrobat 8.0, the Help menu doesn't have a listing for updates:

                           

                          Screen Shot 2014-01-06 at 11.54.46 PM.png

                           

                          I downloaded the Acrobat 8.1 update (update prior to 8.1.1), and it worked.  Before, I think I was using 8.0 the whole time because now when I open the application and get the message about Acrobat not being the default PDF reader, there's a checkbox that lets me finally never see that message again.  Before, I had to click No every time, which was annoying.  There's still no listing for updates in the Help menu, so it'll probably show up in one of the later updates, similar to Acrobat 9.

                           

                          Anyway, I'll try uninstalling again and then doing a fresh install of the entire suite.  Thanks also for the Cleaner Tool link.  I'll definitely try it this time.

                          • 10. Re: CS3 Fresh Install on OS X 10.9 - Updater says "No Internet Connection"
                            lvb884 Community Member

                            Yay! it finally worked:

                             

                            Screen Shot 2014-01-07 at 12.57.16 AM.png

                             

                            I uninstalled everything and did a fresh install of the entire suite.  Something I did differently this time was restart my computer after uninstalling.  That makes sense.  I didn't do that earlier because the uninstaller didn't tell me to.  I did it this time because it was in the instructions on the Cleaner Tool webpage.  I ran the cleaner tool after uninstalling (before restarting), but it didn't find anything.  The empty application folders were still there, and I left them there this time.

                             

                            So it could've been the computer restart and/or installation of the entire suite rather than a partial install.  Either way, it worked, and I'm happy.

                             

                            Acrobat 8 finally had a "Check for Updates..." listing in the help menu after I installed the 8.2 update, which interestingly coincides with the 9.2 update.  It ran successfully, and that makes me happy, too.

                             

                            In the other applications, the "Updates..." listing in the help menu gives me the same "no internet connection" error message, so I have to install those updates manually.  I can live with that.  It looks like this version of the suite also has a separate updater for Acrobat like you mentioned.

                             

                            Thanks again!  Hopefully this troubleshooting is useful for other CS3 Mavericks users.

                            • 11. Re: CS3 Fresh Install on OS X 10.9 - Updater says "No Internet Connection"
                              link470 Community Member

                              You're very welcome, I'm glad that worked for you to get the suite installed!  Now it sounds like you're just in the same boat I am, with not being able to update the main suite applications due to the Adobe Updater claiming it has no internet connection.  This seems to be the main issue other CS3 users are having with the updater as well.  Hopefully someone will find a fix, but with being an old suite now, at least the updates can still be installed manually from each product download page.

                              • 12. Re: CS3 Fresh Install on OS X 10.9 - Updater says "No Internet Connection"
                                lvb884 Community Member

                                Yes, hopefully there will be a fix indeed.

                                 

                                My only issue at this point is that I can't seem to update Illustrator, not even manually.  When I try to install the first update, I get an error message that says there is a problem and the application needs to be reinstalled.  I tried reinstalling it from the disc, and I got the same message.

                                 

                                After going through a lot of trouble already, this issue doesn't really bother me.  As long as I can still use Illustrator, I'm good with that, even if it's not the most updated version.  It's worth noting, though.

                                • 13. Re: CS3 Fresh Install on OS X 10.9 - Updater says "No Internet Connection"
                                  link470 Community Member

                                  I had that same issue when I installed Creative Suite 3 with Illustrator on a set of Macs earlier this year.  Those Macs were running Mountain Lion.  To fix those, I ended up needing to use Terminal and make some modifications to the Adobe patcher itself.  If you're comfortable with the Terminal in OS X, I'd give this a shot.

                                   

                                  The exact topic and post I followed earlier this year is here.  That should link directly to the post part way down the page with step by step instructions.  This worked for me successfully on a small lab of Macs running OS X 10.8 to update Illustrator CS3 fully.  However, someone at the very end of the topic on page 2 there notes that they weren't successful on OS X 10.9.  I haven't tried this personally yet on 10.9, but if anything will work for getting those Illustrator updates going, those instructions are the best bet.

                                  • 14. Re: CS3 Fresh Install on OS X 10.9 - Updater says "No Internet Connection"
                                    lvb884 Community Member

                                    Thanks!  That's a very informative post.  I tried following the terminal steps, but I got the same error like the other person mentioned with 10.9.  I made a subsequent post to emphasize that it's a common problem.  And oddly enough, Illustrator crashes when I try to print.  Good thing I always export files, anyway.

                                     

                                    So for now, Mavericks users with CS3 are stuck with a non-updated Illustrator:

                                     

                                    Screen Shot 2014-01-08 at 2.09.28 AM.png

                                     

                                    I've also been having issues for installing system updates in Windows XP mode, but that's a completely different beast.

                                    • 15. Re: CS3 Fresh Install on OS X 10.9 - Updater says "No Internet Connection"
                                      link470 Community Member

                                      I've also been having issues for installing system updates in Windows XP mode, but that's a completely different beast.

                                      Windows versions of Creative Suite 3 applications require the clock to be set back, because the certificate used in the update process to establish communication with the Adobe update servers for CS3 applications expired.  Within Windows XP, change your clock back to October 1, 2011 or so.  Then try running the updater within any Adobe application again.

                                       

                                      Acrobat Professional is different though, that one requires that the clock be set to the current time for it to update properly.

                                      • 16. Re: CS3 Fresh Install on OS X 10.9 - Updater says "No Internet Connection"
                                        lantzn Community Member

                                        I just ran into this issue as well.  I did the re-install because I was constantly getting messages to "Repair" everytime I opened one of the main CS3 apps on my Mac running Mavericks. 

                                         

                                        I tried just a reinstall over the existing apps but still got the messages.  So I first ran the CS3 disk's uninstall and then went through my MacBook trashing the empty app folders, searching for anything to do with each app and trashing anything that might have to do with these apps themselves.  When I was sure everything was gone I restarted and then ran the CS3 disk's install, chosing only Acrobat Pro, IL, PS and ID.  I unchecked everything else.  The install went fine and no more "Repair" messages.

                                         

                                        I restarted and went into the Utilities folder/Adobe Utilities/Adobe Updater5 and ran the updater app (it updated itself).  When I set back the clock to pre September 2010 (per a thread recommendation) the updaters DID start showing in the apps, but as everyone else noticed they did not work.  I tried the manual install by downloading them from Adobe and got the message the installers wouldn't work because the OS no longer supported PPC, blah, blah blah.  Nothing I tried up to that point would install these updates.

                                         

                                        So I used ScreenShare to connect to my Old Mac tower running Snow Leapard and copy/replaced every item in each of the 4 apps folders on the old Mac into the corresponding folders on the newer MacBook.  All apps show the updated versions and all open without any problems or messages.  I don't know what the updaters updated outside these app folders, but until I have issue with any of them I won't worry.

                                         

                                        I'm now going to keep a copy of these folders on a flash drive for future needs.

                                        • 17. Re: CS3 Fresh Install on OS X 10.9 - Updater says "No Internet Connection"
                                          MADAMIC Community Member

                                          I replaced my MacBook Pro from 2007 with a used MacBook Pro from 2011, because I wanted a 17" anti-glare screen.  The machine is running Mavericks, and I had to go through at least half a dozen attempts to install CS3 on it, because I kept having the same problem lvb884 had.

                                           

                                          Now I'm stuck with the problem that inspired this thread - Adobe Updater opens and says "No Internet connection. Please check your Internet settings and/or firewall. Waiting for connection..."  Does anyone know if there's a solution for this yet?

                                          • 18. Re: CS3 Fresh Install on OS X 10.9 - Updater says "No Internet Connection"
                                            BobLevine UGM

                                            CS3 had the worst installers in the history of the world and you are attempting to use them on a completely unsupported operating system.

                                             

                                             

                                             

                                            I’m afraid you’re completely on your own here but the likelihood of an acceptable outcome here is not all that great I’m afraid. Even if you do get it installed, you’re probably going to have issues with the applications running properly.

                                            • 19. Re: CS3 Fresh Install on OS X 10.9 - Updater says "No Internet Connection"
                                              lvb884 Community Member

                                              Agreed.  I'm glad I can still use my CS3 without having to buy the newer version or subscribe to the cloud.  My use with the software is fairly light, so this not-so-updated software works great for my needs.  For heavy users, I agree that it makes the most sense to buy the newer version that is supported on Mavericks.

                                              • 20. Re: CS3 Fresh Install on OS X 10.9 - Updater says "No Internet Connection"
                                                MADAMIC Community Member

                                                I've had some problems with Photoshop quitting.....it doesn't seem to like when I drag a layer to copy or delete.

                                                 

                                                I wouldn't be averse to buying a new version of CS, but it's so damn expensive, and my needs do not justify the cost, considering my personal budget.

                                                • 21. Re: CS3 Fresh Install on OS X 10.9 - Updater says "No Internet Connection"
                                                  BobLevine UGM

                                                  If all you need is Photoshop you can get it, along with Lightroom, a Behance

                                                  site and cloud storage for $10/month.