I thought I had signed up for only one month of Photoshop so I could finish up community collage class. I though I had read all the terms so to avoid an automatic renewal. To my surprise I get dinged for another month. I am not happy with this and it will affect my future purchases. Adobe is just another greedy corporation making it difficult for poor collage students.
This is a user to user Forum, so you are not really addressing Adobe here, even though some Adobe employees thankfully have been dropping by.
If you are hoping for a refund you may have to go through other channels, maybe try
but if the error is indeed on your side it seems unclear if anything can be done about it.