1 Reply Latest reply on Dec 27, 2013 2:27 PM by sjpt
      • 1. Re: computer autorization
        sjpt Level 4

        You haven't given any details.

        Try the suggestion below first, if that doesn't help post back exactly what you were doing and how it failed.

         

        Also, it only works if you password doesn't have any special characters.

        If it does, go to the Adobe web site and login (it will accept the special characters) and change the password to a simpler one.

         

        ~~~~~

        Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

        Uninstalling and reinstalling does not help.

        Unfortunately, it often then gives misleading error messages about what is wrong.

        A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

         

         

        This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

        Restart ADE, and then reauthorize with your (old) Adobe ID.

         

         

        In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0