1 Reply Latest reply on Dec 28, 2013 5:33 AM by sjpt

    Reauthorize my account

    Tiffanyk

      How can I reauthorize my account?  I had password troubles and signed in too many times so now I cannot access my account.  I spent over an hour on the phone and did not make much progress

        • 1. Re: Reauthorize my account
          sjpt Level 4

          Try Live Chat

           

          Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html,

          or as a slight short cut try http://helpx.adobe.com/contact.html?product=digital-editions&topic=using-my-product-or-ser vice

          Choose topic 'Signing into my Account', and then click on 'I still need help';

          then you should see 'Chat with an Agent' at the bottom of the page.

          'Ask our experts' will indeed just lead you back to this forum.

          Sometimes you will get ‘Sorry! All agents are busy— please check back soon.’

          Don’t refresh the page, just hang on and it should eventually go to ‘Chat Now, and agent is available’.

           

           

          They can reset your authorizations, and then you must reauthorize any devices you still need.

          (Unfortunately, Adobe haven’t got round to an admin website for viewing and editing authorizations.)

           

           

          Some of the representatives haven't been properly trained and don't know what to do (and claim there is nothing they can do);

          in that case the only way seems to be to give up that chat and try another session hoping for a properly trained representative.

           

           

          If your problem is with another device using Overdrive, Bluefire, Aldiko or similar third party app, it is recommended not to mention that app when on the chat, just mention that you have run out of authorizations  (E_ACT_TOO_MANY_ACTIVATIONS) .  Thanks to AJP_Bear for that tip.

           

          ~~~~

          I have just noticed an error in my Live Chat instructions above.

          I said Choose a topic (any topic), and then click on 'I still need help';

          It seems that some topics will lead to an offer of Live Chat, but some topics won't.

          So just try topics until live chat is offered. 

          'Signing into my Account' worked for me to offer live chat.