2 Replies Latest reply on Dec 28, 2013 10:23 AM by Irene1947

    Question re authorising my computer

    Irene1947

      I installed Digital Editions and tried to authorise my computer but got a message saying "Activation Server Error - Code E_AUTH_NOT READY".  What does this mean?  What do I do now?

        • 1. Re: Question re authorising my computer
          sjpt Level 4

          Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

          Uninstalling and reinstalling does not help.

          Unfortunately, it often then gives misleading error messages about what is wrong.

          A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

          E_AUTH_NOT READY is another common incorrect message.

           

          This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

          Restart ADE, and then reauthorize with your (old) Adobe ID.

           

          In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0

          • 2. Re: Question re authorising my computer
            Irene1947 Level 1

            I followed your suggestion and my computer is now authorised - thank you.