8 Replies Latest reply on Jan 8, 2014 6:09 PM by A.T. Romano

    qui peut m'aider à démarrer ad.pr.elt 11?

    Théreze

      adobe pr.element 11 est installé mais le curseur tourne ds le vide quand on clique sur "nouveau projet"...le logiciel ne démarre pas...il ne se passe RIEN !!!qui peut m'aider?

        • 1. Re: qui peut m'aider à démarrer ad.pr.elt 11?
          John T Smith Adobe Community Professional & MVP

          More information needed for someone to help... please click below and provide the requested information

          -Premiere Elements FAQ http://forums.adobe.com/thread/1042180

           

          What is your exact brand/model graphics adapter (ATI or nVidia or ???)

          What is your exact graphics adapter driver version?

          Have you gone to the vendor web site to check for a newer driver?

          -If Windows, do NOT rely on Windows Update to have current driver information

          -you need to go direct to the vendor web site and check updates for yourself

          ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

          nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

          • 2. Re: qui peut m'aider à démarrer ad.pr.elt 11?
            A.T. Romano Level 7

            Thereze

             

            What computer operating system is your Premiere Elements 11 running on?

             

            Let us go through the basic first...

            a. Do you have the latest version of QuickTime installed on your computer with Premiere Elements 11?

            b. Are you running the program as Run As Administrator or from a User Account with Administrative Privileges?

            c. What is the description of your computer resources, included installed and available RAM and free hard drive space?

            d. What video card does your computer have and is its driver up to date according to the web site of the manufacturer of the video card?

             

            Did you install Premiere Elements 11 from an installation disc or from installation files from an online download from Adobe? Or other?

             

            Let us start here and then decide what next.

             

            Thank you.

             

            ATR

            • 3. Re: qui peut m'aider à démarrer ad.pr.elt 11?
              A.T. Romano Level 7

              Thereze

               

              It looks like John T. Smith and I were aiming our questions at you at the same time.

               

              We are looking forward to your answers to all. The answers will be in the details.

               

              Thank you.

               

              ATR

              • 4. Re: qui peut m'aider à démarrer ad.pr.elt 11?
                John T Smith Adobe Community Professional & MVP

                >aiming our questions at you at the same time

                 

                Would that be "birds of a feather" or "great minds think alike" ???

                 

                Anyway, you are right... details are needed for answers to be provided

                • 5. Re: qui peut m'aider à démarrer ad.pr.elt 11?
                  A.T. Romano Level 7

                  John T. Smith

                   

                  Time travelers on the road to Premiere Elements Help.

                   

                  ATR

                  • 6. Re: qui peut m'aider à démarrer ad.pr.elt 11?
                    John T Smith Adobe Community Professional & MVP

                    Sigh... I just wish I could find the keys I lost to run my time machine... What I could do with stock market info !!!

                     

                    To the OP (Original Poster) sorry for the digression

                    • 7. Re: qui peut m'aider à démarrer ad.pr.elt 11?
                      Théreze Level 1
                      Plus d’informations à propos de mon ordinateur

                      ComposantDétailsSous-indiceIndice de base
                      Processeur Intel(R) Pentium(R) CPU P6100 @ 2.00GHz5,7
                      4,0
                        Déterminé par le sous-indice le plus bas
                      Mémoire vive 4,00 Go5,9
                      Graphiques Intel(R) HD Graphics4,0
                      Graphiques de jeu 1696 Mo total de mémoire vidéo disponible5,1
                      Disque dur principal 85GB libre (298GB au total)5,8
                      Windows 7 Édition Familiale Premium

                      Système 

                      FabricantTOSHIBA

                      ModèleSatellite C660

                      Quantité totale de mémoire systèmeMémoire vive 4,00 Go

                      Type du systèmeSystème d’exploitation 64 bits

                      Nombre de cœurs de processeur2
                      Stockage 

                      Taille totale des disques durs596 Go

                      Partition de disque (C:)85 Go libre (298 Go au total)

                      Partition de disque (D:)289 Go libre (298 Go au total)

                      Lecteur multimédia (E:)CD/DVD
                      Carte graphique 

                      Afficher le type de carteIntel(R) HD Graphics

                      Mémoire graphique totale disponible1696 Mo

                            Mémoire graphique dédiée64 Mo

                            Mémoire système dédiée0 Mo

                            Mémoire système partagée1632 Mo

                      Afficher la version du pilote de la carte8.15.10.2189

                      Résolution du moniteur principal1366x768

                      Version DirectXDirectX 10
                      Réseau 

                      Carte réseauRealtek PCIe FE Family Controller

                      Carte réseauRealtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
                      Remarques 

                      Les performances graphiques des jeux reposent sur la carte graphique principale. Si ce système utilise des cartes reliées ou en possède plusieurs, certaines applications peuvent bénéficier de meilleures performances.

                      Attention : en fonction des résultats de l’évaluation de disque WinSAT, votre lecteur système risque d’avoir des temps de réponse plus longs avec certaines charges de travail. Les résultats des performances dépendent des applications utilisées et de la quantité de mémoire disponible. Si vous êtes satisfait, aucune action n’est nécessaire.

                       

                      Je suis pas une pro en informatique ... donc euh je vous remercie d'avance pour l'aide que vous pourrez m'apporter parceque c'était mon cadeau de noël T-T

                      • 8. Re: qui peut m'aider à démarrer ad.pr.elt 11?
                        A.T. Romano Level 7

                        Thereze

                         

                        Thanks for the follow up. And apologizes for the delayed reply. I lost track of your thread in the traffic here.

                         

                        Does your Premiere Elements 11 Windows still have problems opening a new project?

                         

                        I looked at the computer environment description that you posted. I have Windows 7 Professional SP1 64 bit with the same Intel HD Graphic video card and driver version and all is running well here. But, my Ratings/Subscore for Graphics is 4.9 vs your 4.0.

                         

                        When you installed Premiere Elements 11 did you let it get installed to its default locations? That is, is your program installed to the Local Disk C of your computer?

                         

                        And what was your answer to whether you were running Premiere Elements 11 as Run As Administrator or from a User Account with Administrative Privileges?

                         

                        If you have not already, I would take an uninstall (the usual Control Panel route), then reinstall with the antivirus and firewalls turned off. Make sure that you are not multitasking during the uninstall or reinstall of the Premiere Elements 11.

                         

                        Before reinstall of the program, you might consider optimizing your computer with a free program such as ccleaner (regular cleaner and registry cleaner parts)

                        http://www.piriform.com/ccleaner

                         

                        We will be watching for further developments.

                         

                        Thank you.

                         

                        ATR