21 Replies Latest reply on Nov 1, 2014 11:17 AM by A.T. Romano

    "The importer reported a generic error" for .mov files

    Jessie.ox Level 1

      I am getting the message "The importer reported a generic error" whenever I try to add .mov media files to my project. I am using Premiere Elements 12 on Windows 8. The .mov files generated from my iPhone seem to import properly but the .mov files from my camera are not working. I have installed the latest version of Quicktime (7 I believe). Not sure where to find more information on the specs of the file if required. Please advise. Thank you.