2 Replies Latest reply on Dec 29, 2013 7:49 AM by A.T. Romano

    Backup error

    Javelin2209

      When I try to backup my catalog in Premiere Elements 12 I get an error message that reads "Error encountered while writing disc ..".

        • 1. Re: Backup error
          the_wine_snob Level 9

          Welcome to the forum.

           

          1. What OS version are you running?
          2. Are you running with FULL administrative privileges, and especially for the destination HDD?
          3. What is the I/O setup on your computer, i.e. the number of physical HDD's, their speed, controller/connection type, and how they are being employed?
          4. To which HDD are you attempting to do the BU?
          5. How much defragmented free-space is available on that HDD?

           

          Good luck, and let us know a bit more, please.

           

          Hunt

          • 2. Re: Backup error
            A.T. Romano Level 7

            javelin2209

             

            Let us start with some basic information and build from there.

             

            What computer operating system is your Premiere Elements 12 running on?

             

            Are you trying to do a Full Backup or an Incremental Backup?

             

            What is your destination drive and what type of disc are you using?

             

            Looking forward to further details.

             

            Thank you.

             

            ATR

             

            Add On...As a reference point, please check out the Elements Organizer 12 Help PDF, page 75 (number on page)

            http://helpx.adobe.com/pdf/elements-organizer_reference.pdf