6 Replies Latest reply: Dec 30, 2013 10:54 AM by Stan Jones RSS

    Encore Add Menu Issue

    lasdirections

      I am running into an issue within Encore when I try to add a DVD menu template to my project. This error message pops up everytime I try to add a specific DVD menu: Sorry, an abnormal condition has been detected. Before quitting, you have one chance to save your project. I have not been able to find a work around, I restarted, deleted the preferences, recopied the library folder from a fresh download and created a new project. Anyone know whats going on? If not, anyone know where I can download the update for the Encore 5.1 update?

       

      Please help?

        • 1. Re: Encore Add Menu Issue
          Stan Jones CommunityMVP

          What operating system?

           

          How did you add the menu? (If from the library, what happens if  you use "import as menu.")

           

          There were no updates for Encore CS5 or CS5.1. The "upgrade" to CS5.1 was part of Premiere CS5.5.

          • 2. Re: Encore Add Menu Issue
            lasdirections Community Member

            Hi Stan,

             

            Sam issue from the Library Add The Menu and the File Import As Menu. I'm running Mac Mavericks. I'm using the bottom right window to add the NTSC Bride DVD Menu and that along witht the submenu give me that error. The others, with the exception of the Champagne Menu, work. These three however(Bride Menu, Bride Submenu and the Champage Menu) make this error message pop up repeatedly until I force quit the program mid project. In the past I have created customized versions of these menus in Photoshop but I didn't Save, I did a Save As to another folder..

            • 3. Re: Encore Add Menu Issue
              Stan Jones CommunityMVP

              Mavericks has issues with Encore. Left clicks on menus and adding from library seem problems.

               

              Interesting that some menus work and others don't. Seems a hint there somewhere...

               

              http://forums.adobe.com/message/5950080#5950080
              Photoshop -1 issue:

              The workaround was not to left-click on the menu. Use right click, or other options and menu commands.


              http://forums.adobe.com/message/5810884#5810884

              See post 12 and several following where we are looking for workarounds to the error.

              • 4. Re: Encore Add Menu Issue
                lasdirections Community Member

                Hi Stan,

                 

                I'm still getting that error message even after using the right click. Its really hard to work around and after editing and saving out a new menu/different name in photoshop the error message still pops up. Its not the Photoshop issue, its the "Sorry, an abnormal condition has been detected. Before quitting, you have one chance to save your project"

                • 5. Re: Encore Add Menu Issue
                  lasdirections Community Member

                  Hey,

                   

                  I was able to go back to a project file when this menu worked and resaved over the Encore/PSD Menu template. It works just fine now when importing and the error message doesn't pop up. I saved it out as an Encore Template as an extra precaution - thanks for the suggestions Stan

                  • 6. Re: Encore Add Menu Issue
                    Stan Jones CommunityMVP

                    Fascinating that some menus are working and others not. Makes me wonder again about permissions/file location as a variable.