This is the first time I have posted a question on this forum. If I am in the wrong place please accept my apoligies. Thanks.
I have a problem which I have spent days and days trying to solve but without success, I sincerely hope someone can help me.
I am using Photoshop CS6 (Version 13.0.6 x64) on a 27”iMac running OS X Mavericks (Version 10.9.1). My printer is an Epson 3800 (Driver Version 9.17). I am using Epson inks on Epson paper and my screen is correctly calibrated.
I have had the printer for a number of years and its prints are normally excellent. However the following problem has recently occurred and I am not sure what has caused it; but when I print the whites are not pure and are slightly cream.
If I print letting ‘Photoshop Manages Colours’ (which I have always done) and using an original Epson profile for Semigloss paper I get this problem. To be precise when I print a test Grey Scale my 5% and 0% (white end of spectrum) are both the same cream colour and the 100% and 95% (black end of spectrum are also the same shade of black). The profile numbers on the original image on screen reads for the white end 242 and 255 (5% and 0%) and for the black end 0 and 12 (100% and 95%). I have concluded that there is no problem with the image or my screen, as I have mentioned it is correctly calibrated and you can see the difference in all the tones from 100% to 0%.
When I print letting ‘Printer Manages Colours’ though I do not get this problem at all, although obviously the colour balance is not excellent compared to using the proper paper profiles. I have therefore concluded that there is no problem with my printer. It must then be either a profile issue or a software issue.
However I get exactly the same problem if I print on Epson Glossy paper using the appropriate original Epson profile and ‘Photoshop Manages Colours’. I have therefore concluded that it is not a profile issue and it must be a Photoshop issue, unless all the Epson profiles are corrupted which I think is most unlikely.
I appreciate that my logic may be completely wrong and that is why I am posting my plea for help.
Somewhere deep in Photoshop there must be a way to solve this problem. Can you offer any advice or assistance?
Message was edited by: RWJL
Either you aren't selecting the correct profile for the paper and printer, or something is going wrong in the printer driver and it applies color corrections when it should not.
Double check your choice of color profile - if that isn't it, then contact Epson and see if they have updates to fix their driver.
Thanks Chris for your response. I am using the right profile with the paper but I cannot belive if it is a profile issue (and I belive that it is) that I cannot find anyone else who has had the same issue.
I think it will need to be a call to Epson.