2 Replies Latest reply on Dec 30, 2013 12:30 AM by c.pfaffenbichler

    Image file saving discrepancy.


      I am using the same version of cs3 on two different macs. On one mac when I create a 300 dpi file and save it at 300dpi as a jpg or png or psd it stays 300dpi. On the other mac when I do the same operation with the same file copied from a disc, it saves it at 240dpi and I can't switch it. Why does the software  let me contreol the image dpi on one system and not the other?

        • 1. Re: Image file saving discrepancy.
          gener7 Adobe Community Professional & MVP

          Cmd + k for Preferences > Units and Rulers > check Print Resolution.  It's normally 300 ppi. If it's 240 you can change it back.



          • 2. Re: Image file saving discrepancy.
            c.pfaffenbichler Level 9

            This behaviour seems peculiar and unexpected – what exactly do you do on the affected machine?

            Anyway it’s not dpi but ppi.



            Are Photoshop and OS fully updated and have you performed the usual trouble-shooting routines (trashing prefs by pressing command-alt-shift/ctrl-alt-shift while starting Photoshop until the appropriate dialog appears after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved and making a note of the Preferences you’ve changed, 3rd party plug-ins deactivation, system maintenance, cleaning caches, font validation, etc.)