1 Reply Latest reply on Dec 30, 2013 12:13 PM by JJMack

    Problem with Transfer of Licenses

    tboome

      Over the years I had purchased different Adobe products under different email addresses so a couple months ago I tried to consolidate them under one primary email account.  I called Adobe customer service and the young lady told me that I needed to complete a transfer of license for each program as transferee and then again as recipient with the new email address. 

       

      I just checked and the programs are still not showing up under my account and I can no longer access my old account.  They gave me a case number 211794299 but who do I need to talk to or email to get this rectified?  Also how long does this process usually take? 

       

      Thanks and Happy New Year