2 Replies Latest reply: Dec 31, 2013 3:19 AM by Benjamindraw2013 RSS

    Photoshop CC asking for serial number

    Benjamindraw2013 Community Member

      Hi,

       

      I purchased Photoshop CC earlier this evening. However when launching the software I get up a window that says: "Sign in required. Please sign in with your Adobe ID."

      I press the Sign in-button. That leads me to the next window where I get the choice between "License this software" or "Start trial". The title of the window is Adobe Photoshop CC Trial.

       

      I don't have a serial number, and I don't see why I should have a trial version of Photoshop CC. I have also downloaded Bridge and Lightroom 5 (a part of the deal), they both run without problems.

       

      Hope you can help me!

       

      Thanks,

       

       

       

      Benjamin