1 Reply Latest reply on Dec 31, 2013 2:51 AM by sjpt

    Unable to use ADE

    Wayne_UW

      I just recently downloaded a textbook to Adobe Digital Editions and am unable to read it. I am also having trouble reading the "Getting Started with Adobe" instructions that come with the installation of ADE. This is because I am unable to scroll passed the first page. I see the numbers changing along the bottom to indicate page change, but the screen just goes blank afterwards. I have tried uninstalling and reinstalling both ADE and the textbook to no avail. Can anybody help?

        • 1. Re: Unable to use ADE
          sjpt Level 4

          This is a bug that hits some (but not most) users of ADE2.0.

          I'm not sure of the cause or of any pattern to when it happens.

          The easiest thing is to work around by installijng v1.7.2 (which may well preempt lots of other problems as well).

           

          ~~~~~~~~~

          There are lots of bugs in ADE2.0 (and 2.0.1).  Try replacing ADE2.0 with the older but more reliable v1.7.2.

          (You can have them both installed at once if you like.)

          Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

          http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

          The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

           

           

          Some people have found ADE trying to upgrade automatically. 

          It appears (not 100% sure) that if you install ADE2.0 as a new install (not as an upgrade) that your 1.7.2 will continue to run.

          Probably best to say no if 2.0.x installation asks if you want to migrate your library.