3 Replies Latest reply on Dec 30, 2013 7:19 PM by A.T. Romano

    Sign in not show as signed in and and watermark still on paid version 12

    dclaver Level 1

      After signing in under "help" tab it does not show as signed in and watermark is still on paid version.

      The adobe website shows that I have a Premier Elements serial number. I sat for 2 hours on hold with adobe chat with no results.

      I uninstalled the faulty program and swep the drive with a registry cleaner and reinstalled the program with the same problem.

      Running windows Vista

      I installed the program on the C:drive adobe folder with all the other adobe programs and its there, but also there is a adobe Premier Elements 12  folder in "Customers" "Documents" is this normal.

      The last time I had a instll problem was with Windows 3.0

      Tech support was better then.