Your new thread constitutes a duplicate of a very recent thread
Duplicate threads tend to be confusing for the person asking the question as well as the persons trying to help. I suspect a moderator should be along shortly to close this thread that we are in now and direct further replies to your issue to the original thread (link cited above).
For now I will continue here briefly.
1. What happened with the idea to explore the Event Viewer for Error relating to what appears to me to be an product activation issue?
2. Have you contacted Adobe via its Adobe Chat to resolve this issue? Adobe is the only one who can resolve an activation issue.
The link to use is the following:
When the link opens, click on "I still need help." to bring up the Adobe Chat.
I have pre-set the topic for Serial Number Issues and Activating My Product.
In Premiere Elements 12 Help Menu/Sign In Sign Out constitutes Activation and Deactivation respectively. I cannot see that Adobe can interpret that any other way.
We will be watching for further developments.
Yes I contacted Adobe suport that was worthless. I was passed around and then was droped
Sorry that the news is not better.
What did Adobe Chat have to say before you lost them? Did it acknowledge it was an activation issue or did it send you off to Tech Service which had you on an endless wait?
Are you within 30 days of purchase of the product? If so, go for your money back.
I do not recall if we have done the following. Have we tried to use another source of installation files and then insert your purchased serial number into it?
a. Go to
Read the instruction very carefully about what you have to do before you use the links. If you do not, you will end up with an Access Denied Message.
Depending on the details of your Adobe Chat communications, I would keep after it or get your money back if the suggested download does not work for you to resolve the issue.
Please let us know the outcome.