1 Reply Latest reply on Dec 31, 2013 2:47 AM by sjpt

    Can't authorize DE with my computer

    peteskil

      I can't authorize DIGITAL EDITIONS with my ADOBE ID and password. The computer crashed and I had to reload DE. I've tried the control shift D to clear the authorization and it keeps coming up with the message " you can only authorize this computer with an adobe ID that hasn't been previously used to authorize any other computer or mobile devices. Please try again."  Please help

        • 1. Re: Can't authorize DE with my computer
          sjpt Level 4

          I don't remember having heard of a case before where the deregistration did not work.

          Just checking if the ctrl-shift-D actually  worked;  ADE should have come up with a confirmation/message message which you need to confirm.

          (If you are on a Mac, cmd-shift-D).

           

          It might be worth trying with the older version of ADE ... you'll still probably need to use ctrl-shift-D (cmd-shift-D) yet again.

          That's just clutching at straws though as I can't think of anything else easy to suggest.

           

          ~~~~~~~~~

          There are lots of bugs in ADE2.0 (and 2.0.1).  Try replacing ADE2.0 with the older but more reliable v1.7.2.

          (You can have them both installed at once if you like.)

          Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

          http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

          The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

           

           

          Some people have found ADE trying to upgrade automatically. 

          It appears (not 100% sure) that if you install ADE2.0 as a new install (not as an upgrade) that your 1.7.2 will continue to run.

          Probably best to say no if 2.0.x installation asks if you want to migrate your library.