Can you give us some more detail? Does the file launch? Is it on a network drive?
Sorry, I really don't what the meaning of "Does the file launch? Is it on a network drive?"..
You know, I create a project file(all contents in every page is english) by using Robohelp 10, then I generate Microsoft HTML Help(chm), during generating,popup a dialog window which says “Html Help settings has unsupported characters for the choosen language. Do you want to continue?”,I choose "yes", It will continue to generate,
1.After finishing generating, I open this chm document, the search function is OK in Window7 Chinese/English Operation system(32bit/64bit);
2.Then I send it(chm) to some Japanese who use window vista/7 Japanese Operation system, the search function is not work
See if this link helps: http://forums.adobe.com/thread/256382. The problem is likely to be your Unicode fonts character settings. Are you using a Unicode font (e.g. Arial Unicode)? If not, your Japanese clients are likely to experience issues.
I use verdana font, is it not a unicode font ? Then which font(except Arial) are also belong to unicode font?
I don't believe Verdana works with Unicode. You are better off using something like Arial Unicode.
Thank you for your kindly help.
But I send this project folder to another colleague, she help me to generate a Microsoft HTML Help(chm) whose search function works well in JP OS system. She did not change any configuration.
So I do not think it is unicode font problem.Because I change the font to Arial Unicode MS to re-generate .chm again. But the search function is still not work in JP OS system.
I really want to know the real reason,can you help me about this problem?