1 Reply Latest reply on Dec 31, 2013 2:39 AM by sjpt

    help me please

    skrbinar1
      I have already wrote to you. Last week was impossible to solve my problem, so I wrote to my Trekstor ( e reader) support. They wrote this:
       Dear Mr. žagar,
       
      please contact the support of adobe. You have more than 6 devices activated.
      Adobe must reset your account.
       
      -- 
      Mit freundlichen Grüßen
      Best regards...
       
      Holger Hauenstein
      TrekStor Service Team

       

      So I am with you again.

        • 1. Re: help me please
          sjpt Level 4

          Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html,

          or as a slight short cut try http://helpx.adobe.com/contact.html?product=digital-editions&topic=using-my-product-or-ser vice

          Choose topic ‘'Signing into my Account' , and then click on 'I still need help';

          then you should see 'Chat with an Agent' at the bottom of the page.

          'Ask our experts' will indeed just lead you back to this forum.

          Sometimes you will get ‘Sorry! All agents are busy— please check back soon.’

          Don’t refresh the page, just hang on and it should eventually go to ‘Chat Now, and agent is available’.


          They can reset your authorizations, and then you must reauthorize any devices you still need.

          (Unfortunately, Adobe haven’t got round to an admin website for viewing and editing authorizations.)


          Some of the representatives haven't been properly trained and don't know what to do (and claim there is nothing they can do);

          in that case the only way seems to be to give up that chat and try another session hoping for a properly trained representative.


          If your problem is with another device using Overdrive, Bluefire, Aldiko or similar third party app, it is recommended not to mention that app when on the chat, just mention that you have run out of authorizations  (E_ACT_TOO_MANY_ACTIVATIONS) .  Thanks to AJP_Bear for that tip.

          ~